Inizio EngageNewPharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativePortland, OROur passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
FedExNewRetail Customer Service Associate FedExRetail Customer Service AssociatePortland, OregonPart timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Performance FoodserviceNewOutside Sales Representative Performance FoodserviceOutside Sales RepresentativeHillsboro, ORJob Responsibilities:Generates additional business through analyzing sales territory and individual customers; samples products with existing and potential customers; plans general sales strategy including time and territory management; plans sales approach with individual customers; and conducts effective sales presentations. Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries.
Courtney Rogers - State Farm AgentFinancial Services Representative – State Farm Agent Team Member Courtney Rogers - State Farm AgentFinancial Services Representative – State Farm Agent Team MemberWest Linn, ORROLE DESCRIPTION: As a Financial Services Representative – State Farm Agent Team Member with Courtney Rogers - State Farm Agent, you will successfully market the financial products that manage everyday risks. We proudly sponsor local high school sports teams like Tigard High School’s Snowboard Team and West Linn Baseball Team.
Global Payment Holding CompanyOutside Sales Representative - Software Global Payment Holding CompanyOutside Sales Representative - SoftwareVancouver, WAFull timeAs an Outside Sales Executive, POS, you'll be responsible for prospecting, presenting, and closing sales of Genius and related Global Payments technology solutions to small and mid-sized merchants across restaurant, retail, and service industries. At Global Payments, you'll represent Genius-our industry-leading, cloud-based Point of Sale (POS) and payment platform that helps merchants simplify checkout, streamline operations, and grow their business.
Jeremiah Stephen - State Farm AgentFinancial Services Representative – State Farm Agent Team Member Jeremiah Stephen - State Farm AgentFinancial Services Representative – State Farm Agent Team MemberCamas, WAAs a State Farm team member for Jeremiah Stephen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Kristin Staropoli - State Farm AgentFinancial Services Representative - State Farm Agent Team Member Kristin Staropoli - State Farm AgentFinancial Services Representative - State Farm Agent Team MemberTigard, ORROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Kristin Staropoli - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options.
Columbia Credit UnionNewFinancial Service Representative | Clark County Columbia Credit UnionFinancial Service Representative | Clark CountyVancouver, WashingtonMaintain comprehensive knowledge on all credit union products, services, and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership. The Financial Service Representative (FSR) represents the best of Columbia Credit Union and strives to listen, advise, and support our membership with products and services that will assist them in reaching their financial goals.
FedEx Office and Print Services IncRetail Customer Service Associate FedEx Office and Print Services IncRetail Customer Service AssociateVancouver, WA$18.35–$21.57 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Legacy HealthPatient Access Representative Legacy HealthPatient Access RepresentativeVancouver, WA$22.32–$31.90 / hourFull timeAs a Patient Access Representative, you’ll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance. We feature innovations in joint replacement, robotic surgery, pelvic health for women, cancer care, intensive care for newborns, neurosurgery, medical care for children and more.
Amber Dean - State Farm AgentInsurance and Financial Services Position - State Farm Team Member Amber Dean - State Farm AgentInsurance and Financial Services Position - State Farm Team MemberPortland, OREnthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Jeremiah Stephen - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team Member Jeremiah Stephen - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberCamas, WAAs a State Farm team member for Jeremiah Stephen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
John Proctor - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team Member John Proctor - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberPortland, ORAs a State Farm team member for John Proctor - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
GTTPhlebotomist Patient Services Representative GTTPhlebotomist Patient Services RepresentativePortland, ORUnder the direction of the area supervisor, the PSR I performs daily activities accurately and on time, maintains a safe and professional environment, and confidently performs forensic and clinical specimen collection and processing duties. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner.
AO Garcia AgencyWork From Home - Client Services Representative AO Garcia AgencyWork From Home - Client Services RepresentativeGresham, OregonAll interviews will be conducted via Zoom video conferencing(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. Incentives include but not limited to:• No cold calling• Qualified lead program• Advancement based on performance• Weekly pay• Mentorship and complete training• Industry leading tools and technology access• Work from home (web conference-based presentations).
Global Elite Empire ConsultantsWork From Home - Client Services Representative Global Elite Empire ConsultantsWork From Home - Client Services RepresentativeHillsboro, OregonAll interviews will be conducted via Zoom video conferencing(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence.5.
Northwestern MutualCollege Financial Representative, Internship Program Northwestern MutualCollege Financial Representative, Internship ProgramPortland, Oregon$500–$1,000InternOur college financial representatives, who come from varying academic backgrounds and experiences, begin to build a financial planning practice while engaging local and nationwide experts, exclusive financial products, and the support of a Fortune 500 company. Overview: College Financial Representatives in the internship program at Northwestern Mutual are provided guidance, connection, and a framework for building an integrated financial planning practice from the ground up.
GAF Materials LLCField Services Representative GAF Materials LLCField Services RepresentativePortland, ORRemote$67,500–$86,250 / yearCompletes roof inspections including leak and complaint inspections Travels to neighboring areas to complete roof inspections Prioritizes open inspection requests to formulate a productive and efficient schedule Completes Commercial and Residential roof inspections including start ups, interims, and finals Complets leak and complaint inspections as assigned. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employees primary residence.
International Paper CoRecycling Services Representative International Paper CoRecycling Services RepresentativeBeaverton, OR$63,700–$84,900 / yearExecuting business development activities through all phases of the sales process including prospect development, cold calling, submitting proposals, and actively competing for recovered fiber from commercial, manufacturing, and industrial business that generate recyclable materials is a primary function of this role. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness.
UniFirst CorpCustomer Service Representative - UniFirst UniFirst CorpCustomer Service Representative - UniFirstPortland, ORThe fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
Amber Dean - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Amber Dean - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPortland, OREnthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Circle K Stores IncCustomer Service Representative Circle K Stores IncCustomer Service RepresentativeNewberg, ORAbility to pushpull with arms up to a force of 20 pounds i.e. utilizing a hand-truckAble to reach overhead for objectsAbility to bend and twist at waistAbility to communicate orallyAbility to operate a cash register andor computer keyboardAbility to stoop kneel squat bend push and pullAbility to work aloneBe exposed to occasional noiseAbility to stand andor walk for an entire shiftMay require climbing a ladder to store and retrieve materials or place and remove signsWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical activity inventory of the position includesAbility to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler andor freezer and outdoorsAbility to occasionally lift andor carry up to 30 pounds from ground to overhead i.e. assisting in stockingmaintaining inventory levelsAbility to occasionally lift andor carry up to 50 pounds from ground to waist i.e. to replenish fountain syrups.
Pyramid ConsultingNewCustomer Service Representative Pyramid ConsultingCustomer Service RepresentativePortland, ORYou will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, troubleshooting, and problem-solving, and other similar duties as assigned. Working in a high-volume inbound telephone call center on behalf of client's programs, you will respond to cardholder requests for account service and support.
LivaNova PlcField Service Representative II, Cardiopulmonary - Pacific Northwest LivaNova PlcField Service Representative II, Cardiopulmonary - Pacific NorthwestPortland, ORJoin our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova, we don't just treat conditions - we aspire to alter the course of lives. Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc.
Circle K StoresCustomer Service Representative Circle K StoresCustomer Service RepresentativeNewberg, OregonSecurity Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager. Physical activity inventory of the position includes: Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
CVS Health CorpBilingual Japanese Customer Service Representative CVS Health CorpBilingual Japanese Customer Service RepresentativeOR$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Aubrey Nielsen - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Aubrey Nielsen - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPortland, ORAs a Customer Service Representative - State Farm Agent Team Member with Aubrey Nielsen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
WaFd BankNewCustomer Service Representative WaFd BankCustomer Service RepresentativePortland, ORAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
WaFd IncCustomer Service Representative WaFd IncCustomer Service RepresentativePortland, ORAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want: An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another.
UniFirst CorpRoute Service Representative - UniFirst UniFirst CorpRoute Service Representative - UniFirstPortland, ORSales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Susan Schibel - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Susan Schibel - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberNewberg, ORDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
DoveLewis Veterinary Emergency and Specialty HospitalNewClient Service Representative DoveLewis Veterinary Emergency and Specialty HospitalClient Service RepresentativePortland, OR$19.95–$22 / hourYou will regularly support clients in urgent and emotionally charged situations and must be able to prioritize effectively while coordinating with medical staff and external partners. This position requires the ability to simultaneously manage in-person client interactions, multi-line phone systems, and administrative responsibilities while maintaining accuracy and composure.
Becton Dickinson and CoService Sales Representative Becton Dickinson and CoService Sales RepresentativePortland, OR$79,600–$131,300 / yearWaters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
Todd Houser - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Todd Houser - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPortland, ORDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Salvador Aguilar - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Salvador Aguilar - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBeaverton, ORDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Courtney Rogers - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Courtney Rogers - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWest Linn, ORWe proudly sponsor local high school sports teams like Tigard High School’s Snowboard Team and West Linn Baseball Team. ABOUT OUR AGENCY: Our agency has a proud history of service, with our legacy office thriving for 11 years and our MOA location recently celebrating its 1-year anniversary.
Quipt Home Medical CorpCustomer Service Representative Quipt Home Medical CorpCustomer Service RepresentativeClackamas, ORProficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills Strong communication skills with capacity to make independent decisions Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred. Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services.
Providence Health & ServicesAssociate Customer Service Representative - PROG DEV Providence Health & ServicesAssociate Customer Service Representative - PROG DEVPortland, OR$20–$29.08 / hourRequsition ID: 428854 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Part time Job Shift: Day Career Track: Admin Support Department: 5016 RS PROG DEV PBSI Address: OR Portland 9155 SW Barnes Rd Work Location: Providence St Vincent Medical Office Bldg East Pavillion Workplace Type: Remote Pay Range: $20.00 - $29.08 Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence Health & ServiceNewAssociate Customer Service Representative Providence Health & ServiceAssociate Customer Service RepresentativePortland, OR$20–$29.08 / hourThis position concentrates in one or more home medical equipment specialties which may include, Core Equipment, Respiratory Services, Diabetic Supply Services, Nutrition Services, Order Qualification, HME Storefront, Customer Care Representative, High Value Patient Accounts, Special Provider Liaison, Claims and Quality Account Management, and HME Network Reimbursement. The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services.
Providence St. Joseph HealthAssociate Customer Service Representative - PROG DEV Providence St. Joseph HealthAssociate Customer Service Representative - PROG DEVPortland, ORTriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford). Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
DoveLewis Emergency Animal HospitalClient Service Representative DoveLewis Emergency Animal HospitalClient Service RepresentativePortland, OR$19.95–$22 / hourAbout the Client Experience Team: As a member of the Client Experience Team, you are the primary point of contact for clients and their pets in a high-volume emergency hospital environment. You will regularly support clients in urgent and emotionally charged situations and must be able to prioritize effectively while coordinating with medical staff and external partners.
VCA Animal HospitalsExperienced Client Service Representative wanted for AAHA Accredited Hospital VCA Animal HospitalsExperienced Client Service Representative wanted for AAHA Accredited HospitalVancouver, WA$20–$23 / hourThe skills that will be utilized include, but are not limited to: - Answer multi-line phone system - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Triage phone calls - Effectively communicate through fax and email - Problem solve/Critical thinking - Presenting and explaining fees, including processing payments - Recommending, selecting and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). - Ensure that every patient and owner are comfortable during their visit - Exercise Fear Free© practices for our patients - Manage electronic medical records - Communicate with clients before and after their visit - Ensure that hospital entrance, lobby and work area are clean and presentable - Ability to work on own and in teams - Ability to work in stressful and difficult situations - Prioritize workflow and easily change direction - Work with management team to solve problems **If you are a current associate, you will need to apply through our internal career site.
VCA IncExperienced Client Service Representative wanted for AAHA Accredited Hospital VCA IncExperienced Client Service Representative wanted for AAHA Accredited HospitalVancouver, WA$20–$23 / hourYou will help us get better and continue to grow as a team of caring veterinary professionals who work to exceed the expectations of our clients, provides exceptional care for our patients and build a team that has fun, supports each other, and learns together. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
American Income Life: AONewRemote Customer Service Representative (Entry-Level) American Income Life: AORemote Customer Service Representative (Entry-Level)Portland, ORRemoteExperience in customer service, administration, client relations, or similar roles is helpful, but we also welcome candidates with the right attitude and work ethic. We're currently growing our remote team and looking for motivated individuals who enjoy working with people, communicating clearly, and building a career with room to advance.
Staffmark Group LlcCustomer Service & Sales Representative Staffmark Group LlcCustomer Service & Sales RepresentativeHillsboro, OR$18–$19 / hourBy applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
UDR IncResident Services Manager 2 - Exclusive Apartment Community UDR IncResident Services Manager 2 - Exclusive Apartment CommunityPortland, ORManage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
On AGNewSpecialist - Key Account Services On AGSpecialist - Key Account ServicesPortland, ORYour Mission: Manage assigned wholesale Key Accounts through the delivery of timely, outstanding, and competitive service in partnership with the sales team and other internal departments to achieve business targets and further develop relationships of On's Key Accounts. Maintain the account order book and proactively communicate shortages and delayed product to Sales or directly to the account, ensuring orders are shipped according to the account expectations.
Kidder MathewsNewSr Vice President & Market Leader - Asset Services Kidder MathewsSr Vice President & Market Leader - Asset ServicesPortland, ORPrimary areas of responsibility include a) direct, operational day-to-day management of selected client assets / portfolios and staff; b) developing, directing, training and motivating professional, administrative and technical personnel; and c) identifying and developing new business opportunities, with an emphasis on profitability of the regional office. Has supervisory responsibilities for up to 20 direct and/or indirect reports including Property Managers, Operation Managers, Associate Property Managers, Portfolio Assistants, Portfolio Administrators and Administrative Assistants.
Global Payments IncMerchant Sales Representative - FI Global Payments IncMerchant Sales Representative - FIBeaverton, ORAs an Outside Sales Executive, Financial Institutions, you'll serve as the key connection between Global Payments and our financial institution (FI) partners, helping them deliver modern payment solutions like Genius to their commercial clients. At Global Payments, you'll represent Genius - our flagship, cloud-based Point of Sale (POS) and payments platform that helps merchants streamline checkout, simplify operations, and grow their businesses.
LKQInside Sales Representative LKQInside Sales RepresentativePortland, OregonProvide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services. In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services.