NewFinancial Services Representative - East Morehead (Part-Time) Carter Bank & TrustFinancial Services Representative - East Morehead (Part-Time)Charlotte, NC$14.10–$22.06 / hourDelivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions, responding to and anticipating needs, and delivering on solutions that earn the customers trust. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out.
Senior Financial Services Representative (Personal Banker) First Citizens BankSenior Financial Services Representative (Personal Banker)Mooresville, North CarolinaFull timeQualifications: Bachelor's Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Financial Services Representative - Bilingual (Spanish) Preferred (Personal Banker) First Citizens BankFinancial Services Representative - Bilingual (Spanish) Preferred (Personal Banker)Charlotte, North CarolinaFull timeQualifications: Bachelor's Degree and 1 year of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Licensed Financial Services Representative (Personal Banker) First Citizens BankLicensed Financial Services Representative (Personal Banker)Indian Trail, North CarolinaFull timeQualifications: Bachelor's Degree and 1 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Financial Services Representative - Bilingual (Spanish) Preferred (Personal Banker) First Citizens BancShares IncFinancial Services Representative - Bilingual (Spanish) Preferred (Personal Banker)Charlotte, NCBachelor''s Degree and 1 year of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. License or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role RequiredSkill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services.
Senior Financial Services Representative (Personal Banker) First Citizens BancShares IncSenior Financial Services Representative (Personal Banker)Mooresville, NCBachelor''s Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Licensed Financial Services Representative (Personal Banker) First Citizens BancShares IncLicensed Financial Services Representative (Personal Banker)Indian Trail, NCBachelor''s Degree and 1 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Financial Services Representative Professional Financial ServicesFinancial Services RepresentativeCharlotte, NCFull timeProfessional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative !
Financial Services Representative Security FinanceFinancial Services RepresentativeCharlotte, North CarolinaProfessional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative !
Financial Services Representative - State Farm Agent Team Member Rob Heath - State Farm AgentFinancial Services Representative - State Farm Agent Team MemberCharlotte, NCROLE DESCRIPTION: As a Financial Services Representative with Rob Heath State Farm office, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options.
Financial Services Representative - State Farm Agent Team Member Dalton Cunningham - State Farm AgentFinancial Services Representative - State Farm Agent Team MemberWeddington, NCROLE DESCRIPTION: As a Financial Services Representative with Dalton Cunningham State Farm, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options.
Customer Service Representative - Financial Services TTEC Holdings IncCustomer Service Representative - Financial ServicesCharlotte, NCWhether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Licensed Financial Services Representative - Charlotte, NC Pacific LifeCorpLicensed Financial Services Representative - Charlotte, NCCharlotte, NC$30–$32 / hourPacific Life is hiring Licensed Financial Services Representatives in Charlotte, NC to serve as a trusted resource for policyholders and financial professionals navigating meaningful financial moments. Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting.
Registered Financial Services Representative - Charlotte, NC Pacific LifeRegistered Financial Services Representative - Charlotte, NCCharlotte, North CarolinaPacific Life is hiring Registered Financial Services Representatives in Charlotte, NC to serve as a trusted resource for policyholders and financial professionals navigating meaningful financial moments. At Pacific Life, Registered Financial Services Representatives are a trusted guide for policyholders and contract owners during meaningful financial moments.
Registered Financial Services Representative - Omaha, NE Pacific LifeRegistered Financial Services Representative - Omaha, NECharlotte, North CarolinaPacific Life is hiring Registered Financial Services Representatives in Omaha, NE and Charlotte, NC to serve as a trusted resource for policyholders and financial professionals navigating meaningful financial moments. At Pacific Life, Registered Financial Services Representatives are a trusted guide for policyholders and contract owners during meaningful financial moments.
Financial Service Representative Heights Finance CorporationFinancial Service RepresentativeRock Hill, SC$16–$22.50 / hourAs a Financial Service Representative, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Financial Service Representative CURO Group Holdings CorpFinancial Service RepresentativeRock Hill, SC$16–$22.50 / hourAs a Financial Service Representative, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Financial Service Representative Attain FinanceFinancial Service RepresentativeRock Hill, South Carolina$16–$22.50 / hourFull timeResponsibilities: As a Financial Service Representative , you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career.
Financial Services Digital Customer Experience Strategy Leader CapgeminiFinancial Services Digital Customer Experience Strategy LeaderCharlotte, NCThe leader owns large pursuit strategy end-to-end—shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams—while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Final Expense Representative InsuraTecFinal Expense RepresentativeCharlotte, NCRemoteEngage with clients in a client-focused manner, understanding their needs and providing tailored solutions in the realm of final expense planning. Join us in promoting financial security and providing valuable services to our clients, all while enjoying the benefits of remote work and a supportive team environment.
Internal Audit Senior - Financial Services Elliott Davis, LLCInternal Audit Senior - Financial ServicesCharlotte, NCResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. You will play a critical role in delivering high-quality audit services, mentoring junior staff, and helping financial institutions strengthen their risk management and control environments.
Internal Audit Manager - Financial Services Elliott Davis, LLCInternal Audit Manager - Financial ServicesCharlotte, NCResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. You will serve as a key point of contact for clients, providing strategic insight and ensuring that audit services deliver meaningful value in strengthening internal controls, risk management, and operational effectiveness.
Corporate Development Associate (FIG investment banking - Financial Services Consulting) Truist BankCorporate Development Associate (FIG investment banking - Financial Services Consulting)Charlotte, North CarolinaThis role will support corporate development, mergers and acquisitions, strategic partnerships and venture investment activities by leading financial analysis, valuation, diligence, and execution efforts related to acquisitions, divestitures, and strategic minority investments. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Corporate Development Associate (FIG investment banking - Financial Services Consulting) Truist Financial CorpCorporate Development Associate (FIG investment banking - Financial Services Consulting)Charlotte, NCThis role will support corporate development, mergers and acquisitions, strategic partnerships and venture investment activities by leading financial analysis, valuation, diligence, and execution efforts related to acquisitions, divestitures, and strategic minority investments. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Tax Senior Manager - Financial Services Elliott DavisTax Senior Manager - Financial ServicesCharlotte, North CarolinaResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.
Tax Manager - Financial Services Elliott DavisTax Manager - Financial ServicesCharlotte, North CarolinaResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Developing and growing a business network with colleagues, referral relationships, potential customers, and external organizations to attract new business.
Internal Audit Associate - Financial Services Elliott Davis, LLCInternal Audit Associate - Financial ServicesCharlotte, NCResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Why This Role: This position provides broad exposure across critical banking functions and risk areas, allowing you to develop a well-rounded understanding of financial institution operations while building core audit and advisory skills.
Financial Representative LPL Financial Holdings IncFinancial RepresentativeFort Mill, SCThe firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. As a leader in the financial advisor-mediated marketplace(6), LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.
Financial Services Producer Hendrick Automotive GroupFinancial Services ProducerNCThe Financial Services Producer works with lenders and financial institutions to provide financial services to dealership customers. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership.
Insurance and Financial Services Position - State Farm Team Member Annette Burkhard - State Farm AgentInsurance and Financial Services Position - State Farm Team MemberCornelius, NCAs Insurance and Financial Sales Representative for Burkhard State Farm Insurance you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.
NewSenior SQL Technical Support Representative Financial Crimes Solutions Jack Henry & Associates IncSenior SQL Technical Support Representative Financial Crimes SolutionsCharlotte, NCRemoteAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Jack Henry's Financial Crimes Solutions team is growing fast, and we are seeking a Senior Technical Support Representative to provide ongoing support for clients using our cutting-edge fraud prevention and compliance solutions.
Account Services Representative Ascensus LLCAccount Services RepresentativeCharlotte, NC$18.75–$19 / hourAscensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Requirements: 1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plans.
College Financial Representative, Internship Program Northwestern MutualCollege Financial Representative, Internship ProgramCharlotte, North Carolina$500–$1,000 / yearInternOur college financial representatives, who come from varying academic backgrounds and experiences, begin to build a financial planning practice while engaging local and nationwide experts, exclusive financial products, and the support of a Fortune 500 company. Overview: College Financial Representatives in the internship program at Northwestern Mutual are provided guidance, connection, and a framework for building an integrated financial planning practice from the ground up.
Sales & Service Representative MRC Global USSales & Service RepresentativeCharlotte, North CarolinaUtilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs. Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
NewSenior Financial Representative LPL Financial Holdings IncSenior Financial RepresentativeFort Mill, SCThe firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. Responsibilities: Customer Service: Advisors are responsible for all functions of client relationship maintained including providing an exceptional service via incoming service calls, directing client transactions, preparing necessary client reports and forms, responding to client emails and proactive client outreach.
NewSales & Service Representative (Teller) First Citizens BankSales & Service Representative (Teller)Huntersville, North CarolinaFull timeOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
NewFloat Sales & Service Representative (Bank Teller) First Citizens BankFloat Sales & Service Representative (Bank Teller)Denver, North CarolinaFull timeOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Float Sales & Service Representative (Float Teller) First Citizens BankFloat Sales & Service Representative (Float Teller)Matthews, North CarolinaFull timeOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Investment Client Care Brokerage Services Representative Truist BankInvestment Client Care Brokerage Services RepresentativeCharlotte, North Carolina3. Additional FINRA and Insurance Licenses General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone.
Float Sales & Service Representative (Float Teller) First Citizens BancShares IncFloat Sales & Service Representative (Float Teller)Matthews, NCOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Float Sales & Service Representative (Teller) First Citizens BancShares IncFloat Sales & Service Representative (Teller)Charlotte, NCOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
NewSales & Service Representative (Teller) First Citizens BancShares IncSales & Service Representative (Teller)Huntersville, NCOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Financial Representative - Seeking Growth Mays Region - Modern Woodmen of AmericaFinancial Representative - Seeking GrowthCharlotte, NC$97,000–$192,000 / yearPossessing a competitive nature or experience as a former athlete (basketball, baseball, football, soccer, track, running, hockey, diving, rugby, lacrosse, swimming, try-athletics, golf, tennis, pickleball, coach, athletic trainer, fitness trainer, etc.) is a bonus. The Role of Financial Representative: As a Financial Representative at Modern Woodmen, you play a pivotal role in addressing members’ financial needs, demonstrating leadership in the community, and supporting the continued growth of the local office.
Inbound Phone Banker/Customer Service Representative VXI Global SolutionsInbound Phone Banker/Customer Service RepresentativeCharlotte, North CarolinaCustomer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes. As an Inbound Phone Banker/ Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits.
NewCustomer Service Representative Charlotte, NC CosentinoCustomer Service Representative Charlotte, NCCharlotte, NCAs a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections. Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Merchant Services Representative - Charlotte, NC Market TowneBankMerchant Services Representative - Charlotte, NC MarketCharlotte, NCProvide support to new and existing members including transaction and batch questions, settlement and ACH questions, statement reviews, troubleshooting merchant equipment, account balancing, risk reviews, dispute process, and general PCI questions. Promptly answer and return calls providing information about products and services while obtaining details about questions and issues to provide assistance and follow up until resolution.
NewCustomer Service Representative Border States ElectricCustomer Service RepresentativeCharlotte, NCObtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Customer Service Representative (Loan Consultant I) Lendmark Financial Services LLCCustomer Service Representative (Loan Consultant I)Concord, NCPrepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.
NewSenior Customer Service Representative - Transit City of ConcordSenior Customer Service Representative - TransitConcord, NCPerforms office duties by filing, typing, sorting, preparing, storing and distributing mail and correspondence, messages and packages and ensuring proper supply inventory and equipment functioning, including office and first aid supplies, bus passes, and management and maintenance of the point of sale and inventory management software system. Responsible for financial transactions including Reduced Fare account creation & maintenance, bus pass sales, cash drawer maintenance, cash, check and credit card payments, and associated paperwork and reporting, as well as, transportation of cash for deposit.
NewCustomer Service Representative - Billing II (Bilingual - English/Spanish) Quest DiagnosticCustomer Service Representative - Billing II (Bilingual - English/Spanish)Charlotte, NCResponsibilities Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.