NewAccounting Manager JobotAccounting ManagerIndianapolis, INRemote$125,000–$140,000 / yearThe Accounting Manager will lead day-to-day accounting and close activities in a fast-paced manufacturing and construction environment, ensuring accurate financial reporting, strong cost and inventory controls, and scalable processes to support growth. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewMechanical Project Manager JobotMechanical Project ManagerLebanon, IN$135,000–$190,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our teams support technically demanding projects across healthcare, commercial, and institutional markets, partnering closely with clients to deliver high-quality, efficient solutions.
NewOffice Manager Vaco LLCOffice ManagerDanville, IN$52,000–$62,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSenior Project Manager - Multifamily JobotSenior Project Manager - MultifamilyFishers, IN$130,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a focus on craftsmanship, innovation, and operational excellence, this company empowers its teams to take ownership of projects while maintaining a commitment to safety, quality, and customer satisfaction.
NewAudit Manager JobotAudit ManagerIndianapolis, IN$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewProject Manager JobotProject ManagerIndianapolis, IN$120,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This Comapany is a dynamic, employee-owned construction management firm with over 50 years of excellence in delivering high-impact public and private projects — from K-12 schools to healthcare facilities and municipal spaces.
NewProject Manager | Commercial Construction JobotProject Manager | Commercial ConstructionIndianapolis, IN$115,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewProject Manager (Construction Management) JobotProject Manager (Construction Management)Indianapolis, IN$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Construction Project Manager is responsible for the successful planning, execution, and delivery of commercial construction projects from preconstruction through closeout.
NewProject Manager - Commercial Projects JobotProject Manager - Commercial ProjectsIndianapolis, IN$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This individual will be responsible for overall project execution including financial performance scheduling and client communication while working closely with field leadership and internal teams.
NewClient Accounting Advisory Service Manager JobotClient Accounting Advisory Service ManagerIndianapolis, IN$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our team is relationship driven and committed to delivering personalized insights that help clients navigate financial complexity and achieve long term success.
NewTraveling Electrical Project Manager JobotTraveling Electrical Project ManagerIndianapolis, IN$105,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead, staff, and oversee electrical, automation, and MES projects to ensure safe, timely, high‑quality, and profitable delivery.
NewProgram Manager Best Buddies InternationalProgram ManagerIndianapolis, IN$40,000–$43,000 / yearThis includes hosting virtual and in-person trainings, and engagement activities, communicating Best Buddies deadlines and expectations using online platforms, and ensuring participation from chapter advisors and student leaders in the Annual Leadership Conference. Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).
NewLicensed Assistant Salon Manager Sport ClipsLicensed Assistant Salon ManagerCarmel, IN$50,000–$75,000 / yearSee Sport Clips Inc Privacy Policy at https://www.sportclipscareers.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Sport Clips, located in the busy Carmel Point Center is looking for a talented Stylist who is passionate about cutting hair and leading an exceptional team!
NewDistrict Manager DrivelineDistrict ManagerIndianapolis, IN$43,888–$45,000The ideal candidate will enjoy traveling to retail store locations, engaging with employees and store personnel, and ensuring quality project execution for key merchandising initiatives such as category resets, new item cut-ins, product stocking, audits, and data / photo collection. We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific market area.
NewProduct Manager and System Administration Merchants Bank of IndianaProduct Manager and System AdministrationCarmel, INRanked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. As a payments expert, the role requires deep knowledge of ACH, check, real-time payments wire transfers, and treasury operations, with the ability to evaluate system functionality, identify enhancements, and incorporate solutions effectively.
NewManager Trainee Jiffy Lube - Allied Automotive GroupManager TraineeFishers, INTo set our leaders up for success, every Store Manager begins in our Manager-in-Training (MIT) program — a structured, hands-on training experience that prepares you to take full ownership of a store. The Opportunity: Our Jiffy Lube Store Managers are responsible for driving overall business performance, leading high-performing teams, and delivering an exceptional guest experience.
NewAssistant Manager Valvoline IncAssistant ManagerANDERSON, INresponsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
NewAssistant Service Center Manager (Bilingual) Valvoline IncAssistant Service Center Manager (Bilingual)Indianapolis, INresponsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
NewAutomotive Retail Assistant Manager Belle TireAutomotive Retail Assistant ManagerNoblesville, IN$40,000–$50,000 / hourFast-paced workshop setting with physical demands, including extended standing, lifting up to 75 pounds, and exposure to moderate noise, temperature changes, and shop conditions. We live by a shared set of values: Customer Satisfaction is the Bottom Line, we always Do the Right Thing, we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments.
Service Manager United RentalsService ManagerIndianapolis, INThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
Operations Manager United RentalsOperations ManagerIndianapolis, INThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
NewOutside Sales Representative/Account Manager OrkinOutside Sales Representative/Account ManagerIndianapolis, IN$70,000–$120,000Serve as an empathetic problem solver for commercial customers by utilizing the in-depth training provided to recommend the best innovative overall solution for each customer's needs. As part of the Orkin Commercial sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years of protecting homes and businesses.
NewCommunity Manager (61636) BHCommunity Manager (61636)Carmel, IN$75,000–$89,794.84Partners with Regional Manager to create operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards. Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly property operational reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
NewManager in Training (MIT) Belle TireManager in Training (MIT)Westfield, IN$70,000–$90,000 / yearWorking closely with a Store Manager mentor, you will learn to lead teams, drive sales, manage operations, and deliver premium customer service. We live by a shared set of values: Customer Satisfaction is the Bottom Line, we always Do the Right Thing, we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments.
NewConstruction Project Manager- Industrial Michael Page USAConstruction Project Manager- IndustrialIndianapolis, IN$110,000–$130,000 / yearFull timeWork closely with the client, architect and engineers to control and manage any change in scope and provide all impacts and documentation of such to allow for a timely decision to be made, such as cost, schedule and quality implications and obtain the Owner's approval. Provide monthly invoices and oversee all documentation and approvals needed to ensure timely funding for the project and subsequent payment to trade partners and vendors.
Construction Assistant Project Manager- Multifamily Michael Page USAConstruction Assistant Project Manager- MultifamilyIndianapolis, IN$80,000–$95,000 / yearFull timeReviews project proposal, drawings and plans to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. With new technology comes new ways to improve safety, increase efficiency, and reduce costs for their employees and partners.
NewDue Diligence Manager Lennar HomesDue Diligence ManagerCarmel, INFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Research and analyze approvals/permits, zoning, engineering plans, improvement estimates, off-site, phase 1 environmental reports, improvements/contributions, soils/geology, wetlands, utilities, affordable housing component/contribution, surveys and building costs.
Land Acquisition Manager Lennar HomesLand Acquisition ManagerIndianapolis, INFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Sr Entitlements Manager Lennar HomesSr Entitlements ManagerCarmel, INFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Entitlements Manager Lennar HomesEntitlements ManagerCarmel, INFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Office Manager Lennar HomesOffice ManagerCarmel, INFull timeWe are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Office Manager ConfidentialOffice ManagerIndianapolis, IN$50,000–$60,000 / yearFull timeThe Office Manager provides leadership and oversight for customer service, accounts receivable, accounts payable, and key financial operations. This role supervises a small team, contributes to the leadership team, and supports operational efficiency, compliance, cash flow, and business growth.
NewSenior Finance Manager - Financial Planning Analysis & Control Rolls-Royce Holdings PlcSenior Finance Manager - Financial Planning Analysis & ControlIndianapolis, IN$108,197–$175,820 / yearAs the Senior Finance Manager - Financial Planning Analysis & Control, you will be a key enabler for the SVP US Mature Programs by analyzing business and financial performance and providing insightful management information, tailored to the US Mature Programs portfolio. Acting as the deputy for the SVP US Mature Programs in all aspects of the financial reporting portfolio, driving greater ownership of the accounts (P&L, BS) including supporting with the AP close process and statutory disclosures.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerIndianapolis, IN$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerIndianapolis, IN$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Patient Financial Engagement Manager Healthcare Chaos ManagementPatient Financial Engagement ManagerIndianapolis, IndianaJoin Us If you are passionate about delivering compassionate customer service and want to contribute to a patient-focused healthcare revenue cycle, we invite you to apply for the Patient Financial Engagement Manager position at HCM. The Patient Financial Engagement Manager is responsible for planning, organizing and lead the PFE Team for ensuring courteous and expeditious billing and account resolution for our clients.
NewManager Patient Financial Svcs/Hosp Billing Health and Hospital CorporationManager Patient Financial Svcs/Hosp BillingIndianapolis, INDirects and coordinates the daily operations of the hospital billing and follow-up staff to ensure claims are effectively and compliantly prepared and submitted, appropriate cash flow is maintained, patient satisfaction with the administrative functions are consistently positive, and appropriate collaboration with outside departments is maintained; serves as the operational liaison with billing vendors and monitors metrics and performance improvements. The Manager of Patient Financial Services/Hospital Billing directs and coordinates the daily operations of the hospital billing and follow-up staff to ensure claims are effectively and compliantly prepared and submitted, appropriate cash flow is maintained, patient satisfaction with the administrative functions are consistently positive, and appropriate collaboration with outside departments is maintained.
Manager Accounting & Financial Project SMC CorpManager Accounting & Financial ProjectNoblesville, INThe Accounting & Financial Project Manager will be responsible for driving financial and accounting excellence through strategic project leadership, in-depth analysis, and continuous process improvement. This role will ensure the accuracy and efficiency of financial operations, support key business decisions, and contribute to achieving overall organizational goals and profitability.
Clinical & Financial Performance Manager Accenture PlcClinical & Financial Performance ManagerCarmel, INLead with the Best: Join an industry-recognized healthcare consulting leader with a global team of over 20,000 professionals, collaborating to drive large-scale healthcare transformation across the globe. Continuous Learning & Growth: Take advantage of unmatched professional development opportunities, including interactive courses, real-world client simulations, and ongoing mentoring, to expand your healthcare consulting expertise.
Financial Center Manager - Carmel West Financial Center Bank of AmericaFinancial Center Manager - Carmel West Financial CenterCarmel, IndianaKey responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
Manager, Financial Reporting Badger Daylighting LtdManager, Financial ReportingBrownsburg, INLiaises with internal stakeholders (IT, FP&A, Safety) and external experts (auditors, advisors, regulators) to provide leadership and strategic input on developments in Badger's internal reporting functions and external reporting requirements. Monitors future accounting and reporting developments and pro-actively identifies potential impacts to Badger and drives accounting/reporting initiatives to address these impacts.
Financial Systems and Stakeholder Governance Manager Deloitte Touche Tohmatsu LtdFinancial Systems and Stakeholder Governance ManagerIN$97,600–$179,900 / yearThe team supports finance-led enhancements from intake through planning and delivery by translating business needs into actionable requirements, coordinating cross-system planning, and maintaining alignment on priorities, releases, and impacts. In this role, you will partner with Finance, technical teams, global process owners, and other stakeholder groups to resolve complex business problems by enhancing system functionality to drive business value and support Finance priorities.
Market Financial Center Manager - Indianapolis - Mkt Adm Bank of AmericaMarket Financial Center Manager - Indianapolis - Mkt AdmCarmel, IndianaWe value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.
Financial Cost Manager NVR IncFinancial Cost ManagerIndianapolis, INAs the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is a Top 5 US homebuilder and Fortune 500 company that has been helping families build their happily ever after since 1948. Working with the Production Manager and their team, you are responsible for managing a comprehensive cost control system to ensure that each home is built within budget and recommend process improvements.
Manager, Financial Planning & Analysis - COFO Salesforce IncManager, Financial Planning & Analysis - COFOIndianapolis, INThis role serves as a central connector across Finance, partnering closely with Corporate Finance, business stakeholders, and systems teams to drive alignment and ensure accurate and timely financial deliverables while continuously identifying opportunities to improve processes, reporting, and operational effectiveness. Proactively identify operational gaps, inefficiencies, and emerging business needs through curiosity-driven analysis, then translate findings into practical, scalable solutions that improve organizational effectiveness.
Financial Manager American Technology ConsultingFinancial ManagerIndianapolis, INThe Financial analyst may have additional federal requirements of reporting, sub-recipient audits, countysupport, or state review of federal grant funds initiated by OMB/SBA and MOU to IDOH, as well as State agency MOU of grant participation and accountabilities. Their insight, review and knowledge, oversees the financial impact of budget controls, deputy controller vision and direction, and the financial team process for procurement, accounting, contracting and revenue collection posting to the state financial system.
Manager Senior Financial Operations Department - Subrogation/Workers'''' Compensation Elevance Health IncManager Senior Financial Operations Department - Subrogation/Workers'''' CompensationIndianapolis, INMinimum Requirements: Requires minimum of 7 years experience with operations, financial reporting and analysis, audit guidelines, budgeting and multi-state operations and processes and minimum of 5 years management experience; or any combination of education and experience which would provide an equivalent background. The Manager Senior Financial Operations Department will be responsible for coordinating, directing and managing several units of varying complexity that has multi-state or multi-functional impact within Carelon Payment Integrity Solutions.
Manager, Financial Planning & Analysis - Sales Salesforce IncManager, Financial Planning & Analysis - SalesIndianapolis, INThis role will deliver reporting that measures overall growth and health of the business, fearlessly diving into big data sets to unlock insights including but not limited to Annual Contract Value (ACV), Annual Order Value (AOV), new logos, country expansion, deal size, pipeline, industries and product purchase behavior. Work cross-functionally across global finance, operations, and distribution teams to accurately report and unlock insights that measure growth potential and business health by region, product, industry, deal size, new logo, market segment and more.
CFO & EV Indirect Tax Senior Manager Accenture PlcCFO & EV Indirect Tax Senior ManagerCarmel, INWe are looking for business & technology oriented professional tax consultants who will work on tax department issues related to finance transformation, chart of account sensitization, tax calculation automation, and various other business issues that impact tax. As Finance leaders move into business partner roles, they need processes, technology and people to help drive efficiencies, manage costs, improve profitability, and identify new areas of opportunity.
Business Development Manager III - Financial Wellness Solutions The PNC Financial Services Group IncBusiness Development Manager III - Financial Wellness SolutionsIN$80,000–$179,400 / yearThis role is primarily focused on supporting the Relationship Manager (RM) book of business, working with assigned Relationship Managers to pursue opportunities with existing clients and targeted prospects within the Large Corporate, Diversified Industries Group (DIG), and Financial Institutions Group (FIG) segments. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.