Required Education and Experience: High School Diploma or GED Relevant CAT related courses 3+ years experience servicing heavy equipment 1+ years administrative/clerical experience 3+ years customer service experience Additional Eligibility Requirements: DOT Health Card Class D Drivers License MSHA License Competencies: Data Entry,Telephone,Reading/Writing,Reasoning,Organizational,Communicat ion &Math Skills Product &Safety Knowledge Basic Knowledge of Microsoft Word and Outlook Intermediate Knowledge of DBS Intermediate Knowledge of ET/SIS/SIS Web/STW Ability to work independently with little or no direction Well-rounded knowledge of CAT equipment Work Environment: Noise: Loud, Environment: Indoors and Outdoors Physical De ands: Standing, walking, talking, sitting, use of hands & hearing Ascending or descending ladders, stairs, etc. Heavy work that includes lifting and/or moving objects up to 100 pounds or more Travel Requirements: 75%- 100% Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.