Lead and manage the Actuation Service Engineering team, including goal setting, workload prioritization, coaching, and performance development ā¢ Oversee the development, planning, and implementation of timely and effective corrective actions for in-service field issues involving actuation systems and products ā¢ Direct the collection and analysis of field reliability data, operator usage, and maintenance practices to identify trends and reliability drivers ā¢ Lead root cause investigations, special investigations, and corrective action development, validation, and implementation ā¢ Serve as the primary technical escalation point for critical in-service and AOG issues, ensuring appropriate urgency and executive-level communication ā¢ Coordinate cross-functional activities with engineering departments, suppliers, repair centers, OEMs, and worldwide operators ā¢ Act as the "Voice of the Customer," advocating for product and process improvements based on in-service experience and customer feedback ā¢ Oversee the development, review, and coordination of Service Bulletins, Service Information Letters, and Component Maintenance Manual updates ā¢ Partner with Technical Publications and the Actuation Service Desk to ensure accurate, timely, and effective customer support ā¢ Support design engineering teams on new programs by incorporating lessons learned from in-service product experience ā¢ Ensure support for qualification testing, troubleshooting, technical reporting, and coordination with OEM partners ā¢ Develop and deliver functional and familiarization maintenance training to airline operators and internal teams ā¢ Drive continuous improvement initiatives using ACE tools and principles to improve product reliability, service effectiveness, and internal processes ā¢ Travel as required to customer sites, repair facilities, suppliers, and internal locations in support of assigned programs ā¢ Other duties may be assigned. ā¢ Proven people leadership and team management capabilities in a technical environment ā¢ Strong technical knowledge of aircraft systems, actuation systems, or complex aerospace products ā¢ Demonstrated ability to lead root cause analysis and corrective action efforts ā¢ Excellent written and verbal communication skills, with the ability to communicate effectively from executive leadership to technicians ā¢ Strong customer focus with experience interfacing directly with airline operators, MROs, and OEMs ā¢ Ability to manage multiple priorities and make sound decisions in high-pressure, time-critical situations (including AOG events) ā¢ Experience coordinating cross-functional teams across engineering, field service, suppliers, and repair organizations ā¢ Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) ā¢ Experience applying ACE tools and continuous improvement methodologies (ACE Associate preferred) ā¢ Strong organizational, analytical, and problem-solving skills ā¢ High level of accountability, resilience, and tenacity.