Key Responsibilities Field Enablement & Adoption Serve as the enablement owner for field-facing systems, ensuring tools support how the field works Enable field leaders and frontline teams to understand what systems do, how to use them, and why they matter Develop and deliver enablement assets (job aids, walkthroughs, FAQs, training content) tied to system usage Support system rollouts and updates with a strong emphasis on change management, clarity, and adoption Act as a trusted point of contact for field leaders on system usage, data visibility, and workflow questions Partner with the Training team to help accelerate the learning of field representatives to improve their business acumen and territory planning skills. Role Summary The Associate Director, Field Systems & Technology enables field teams to effectively execute by ensuring field‑facing systems-primarily CRM and related tools-are intuitive, aligned to field workflows, and clearly understood.