p>Key Responsibilities: • Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers • Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products • Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements • Demonstrates system functionality to customers and responds to customer issues and complaints • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems • Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment • Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing of equipment, generating reports, and modification of designs • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication • Records all pertinent information received on product problems and complaints • Acts as a resource for other departments to request technical information and assistance regarding the assigned products • Installs, repairs, and maintains customers' equipment; trains customers on how to properly use equipment • Travels to perform service calls on equipment on short notice as needed (may include overnight travel) • Works on special projects as assigned • Performs other duties and assignments as requested to support the technical service function. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).