Hillsboro, OR30+ days ago
Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e. orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations. Principal Duties and Responsibilities: Working from engineering drawings, schematics and technical manuals, performs hands on field service duties at customer sites, i.e. on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.