p>Examples of work include reviewing benefit or eligibility information; assisting with eligibility determinations; gathering and verifying case information; processing applications, claims, or related documentation; communicating with clients, applicants, families, stakeholders, and agency staff; maintaining case records and program documentation; preparing reports, correspondence, and findings; reviewing program processes and identifying issues; assisting with case management activities; applying public assistance program policies and procedures; supporting benefit program operations; assisting with appeals or related program matters as assigned; and performing related duties as assigned. Essential functions include reviewing and evaluating benefit or eligibility information; assisting with eligibility determinations and case management activities; gathering, verifying, and maintaining case documentation; processing applications, claims, or related program materials; communicating effectively with clients, applicants, families, stakeholders, and agency personnel; applying applicable program policies, procedures, rules, and requirements; preparing reports, correspondence, and case documentation; maintaining confidentiality and accuracy of records; supporting public assistance program operations; and performing related benefit program duties as assigned.