Iowa City, IA30+ days ago
Track, investigate, and coordinate draft responses for all patient complaints, proposing service recovery actions, including formal charge adjustment requests for reductions or alterations to patient bills where appropriate, and/or collaboration with Legal, Disruptive Patient Response Team, and/or Threat Assessment Team where necessary. Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills with difficult personalities and with members of all levels of the organization, develop and maintain collaborative working relationships, and the ability to manage small and large group interaction.