May interact with support staff and other personnel in different departments or service units, including purchasing, IS Support, facilities management, supplies, and environmental safety, and with patients, customers, and/or other external contacts, such as contractors, vendors or suppliers in order to complete assigned work. Regularly tracks and manages day-to-day performance of the unit, shift and/or team as to performance, cost, quality, customer service, and/or the like; keeps department management apprised of performance, including any employee issues, or highly sensitive, critical or unusual situations or events that may occur.