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As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

YEAR

Deloitte Touche Tohmatsu Ltd

PU&R Contact Center Operations and Transformation Manager

As an Engineering Manager II on the Deloitte Cyber team, you will be responsible for: Leading the design and delivery of Customer Identity and Access Management (CIAM) solutions aligned to client digital, customer experience, and security objectives. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Cyber Identity - CIAM Engineering Manager

Deloitte's Cyber Digital Trust & Privacy practice helps organizations address identity, access, and data protection needs across Identity Governance and Administration, Web and Application Programming Interface Access Management, Privileged Access Management, Public Key Infrastructure, directories, privacy engineering, data access governance, and data discovery. 5+ experience translating client requirements into target-state solution architectures using Representational State Transfer application programming interfaces, microservices, event-driven architectures, or serverless components.

Cyber Identity - FDE Engineering Manager

Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Microsoft D365 F&O SCM Manager

Assist in the development of product strategy per target account to ensure current product lines are renewed or discarded in a normal product life cycle plan so that competition is not able to circumvent the market share of Continental Tire North America at the account. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers.

As the globe’s leading specialist for rubber and plastics technology we are at home in the growth markets of this world – with our production facilities, distribution partners and dealers. So you too can benefit in North America from our technological expertise and our service. Let yourself be inspired by our solutions made from rubber – a fascinating high-tech material with infinite possibilities.

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