p>DUTIES AND RESPONSIBILITIES. OPERATIONS: • Execute premium events at local properties, including the creation of site maps, customer logs, signage, and catering set-ups • Hire, train, and manage part-time, game day staff for customer servicing • Manage and motivate event staff including bellhops, gameday hosts, and security personnel • Aid in facilitating weekly coordination meetings to align staff members and define game day operational priorities and expectations • Take charge of various operational processes, including quality control, inventory management, to ensure smooth and efficient event execution • Update and maintain customer logs to be shared with vendor or operations team for improved communication and service delivery • Cultivate and nurture relationships with game day vendors, serving as the main point of contact for seamless collaboration and service delivery • Effectively problem solve before, during, and after events • Maintain, properly store, and secure assets between events.
The ideal candidate will possess excellent interpersonal and communication skills, demonstrate a proven track record of success in sales activities and building relationships with key stakeholders across multiple industries, gather and synthesize key information and the ability to work effectively with a variety of colleagues.