Grand Rapids, MI30+ days ago
p>Responsibilities: • First/Second line IT support for company internal users and contractors • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment • Configuring, administering and updating Windows, MAC, Linux operating systems on user devices • Managing user device environment using user device management tools • Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems • Physical network related tasks (patching, device installation, ports assignment) • Server and network equipment installation and maintenance, cable patching in off-site data centers and onsite server rooms • Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning • Working closely with the facility and security teams to resolve security issues • Constant development and improvements of local IT infrastructure • Performing other duties, as asked by the manager, which are related to this position • Replacing colleagues or direct manager during their vacations, sick leaves and other absences • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware • Accounts management • Providing IT assets management according to internal procedures • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements • Providing accurate service/system metrics data and reporting on service/system availability, capacity and security • Timely issues resolution, escalation to third party suppliers and problem analysis and resolution • Provisioning system updates and deployments according to respective internal procedures • User request fulfilment according to established SLAs. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.