Key ResponsibilitiesOperational & Financial Management* Manage overall service department operations and daily workflow* Oversee work-in-progress (WIP), work order management, warranty administration, and service process compliance* Monitor department profitability, budgeting, labor recovery, and financial performance* Review technician productivity, efficiency, time posting, and operational metrics* Assist in managing inventory control, shop operations, tooling, and service support resources* Coordinate workflow between service, parts, sales, rental, and administrative teams* Drive continuous improvement initiatives focused on operational efficiency and customer satisfactionLeadership & Team Development* Lead, coach, and develop a team of technicians, coordinators, and support personnel* Recruit, interview, hire, onboard, and train employees* Conduct performance reviews and provide accountability through consistent leadership* Build a culture centered around professionalism, teamwork, safety, and customer service* Facilitate staff meetings, training initiatives, and communication of company policies and procedures* Assist employees in problem-solving, technical escalation, and workflow managementCustomer & Service Management* Maintain strong customer relationships and assist with escalated customer concerns* Support service quoting, repair communication, and customer follow-up* Ensure customer expectations are met regarding quality, timeliness, and communication* Collaborate with sales and rental departments to support customer needs and business growth* Participate in workflow and operational planning meetingsSafety & Compliance* Promote and enforce company safety policies and OSHA compliance* Oversee inspections, safety documentation, accident response, and compliance processes* Coordinate required training, certifications, and facility-related safety programs* Maintain compliance with applicable environmental and operational regulationsWhat Makes Someone Successful in This Role* Strong leadership presence with the ability to balance accountability and interpersonal relationships* Ability to make sound, timely, and ethical business decisions* Strong organizational and problem-solving abilities* Customer-focused mindset with excellent communication skills* Ability to manage multiple priorities in a fast-paced operational environment* Financial and operational awareness, including experience managing budgets and profitability* Comfortable using business systems, reporting tools, and operational software platforms* Technically credible with technicians and field service operationsRequired Qualifications* 5+ years of leadership experience within industrial equipment service, material handling, heavy equipment, fleet service, construction equipment, agricultural equipment, or related service industries* Experience managing technicians in a customer-billed service environment* Experience with service operations, workflow management, and performance accountability* Strong understanding of operational processes, labor management, and customer service* Proficiency with computers, business systems, and Microsoft Office applications* Valid driver's license with acceptable driving recordPreferred Qualifications* Experience managing 15-30 employees or more* Experience with P&L responsibility and departmental budgeting* Experience with warranty administration and manufacturer service processes* Familiarity with OSHA compliance and industrial safety programs* Associate's or Bachelor's degree in Business, Management, Engineering, or related fieldLeadership & Growth OpportunityThis role offers significant opportunity for long-term professional growth and leadership development within the organization. The ideal candidate will bring strong leadership experience from a customer-facing industrial service environment such as material handling, heavy equipment, construction equipment, commercial fleet, agricultural equipment, industrial repair, or similar industries.