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You will maintain deep knowledge of the water utility industry and Neptune's product and services portfolio to guide customer strategy, and will partner across Sales, Revenue Intelligence, Sales Enablement, and Solutions Delivery to ensure customers succeed with what they've purchased. You will lead a team spanning three distinct sub-motions: Customer Success (quote-building, QBRs, expansion, and renewal pipeline), Sales Admin (order entry, CRM accuracy, and booking execution), and Customer Service (RMA, warranty, and inquiry resolution).

Neptune Technology Group

Customer Success Manager

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For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Audit warranty claims, supporting documentation, vendor worksheets, recap sheets, and proof of purchase to determine eligibility and appropriate reimbursement.

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