NewAP Specialist JobotAP SpecialistBoca Raton, FL$55,000–$65,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Managing the full cycle of Accounts Payable processes, including matching, batching, and coding invoices, preparing and performing check runs, and processing electronic transfers and payments.
NewSenior Integrations & Implementation Specialist JobotSenior Integrations & Implementation SpecialistKey Biscayne, FL$140,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You’ll work directly with leadership, engineering, clients, and third-party partners to build scalable onboarding and integration processes across ERP systems, banking platforms, APIs, and financial data environments.
NewLegal Billing Specialist (E-Billing) JobotLegal Billing Specialist (E-Billing)Boca Raton, FLRemote$70,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you thrive in a fast-paced environment, are well-versed in legal billing platforms, and excel in managing e-bill submissions and audits, this is an exciting opportunity to bring your skills to a dynamic and supportive team.
NewSenior Security Systems Programmer / Integration Specialist JobotSenior Security Systems Programmer / Integration SpecialistFort Lauderdale, FL$35–$50 / hourSummary: Currently seeking a Senior Security Systems Programmer / Integration Specialist for a well-established systems integration company that specializes in commercial door hardware, access control, video surveillance, and integrated security solutions. A commercial openings and security systems integrator that provides doors, frames, hardware, access control, video surveillance, automatic doors, and gate access systems for new construction, renovations, and existing facilities.
NewSr Customer Satisfaction Technical Specialist Vaco LLCSr Customer Satisfaction Technical SpecialistOakland Park, FL$68,640–$82,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewLegal Billing Specialist JobotLegal Billing SpecialistMiami, FL$80,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are seeking an experienced and detail-oriented Legal Staff Accountant responsible for managing legal billing, financial operations, and accounting integrity within a professional services environment.
NewClinical Education Specialist- Oncology (Full Time, Days) Nicklaus Children's HospitalClinical Education Specialist- Oncology (Full Time, Days)Miami, FLIdentifies the educational needs of clinical staff; designs, develops, coordinates, provides and supervises educational activities through an evidence-based process and develops an annual educational plan. See Nicklaus Children's Hospital Privacy Policy at https://www.nicklauschildrens.org/notice-of-privacy-practices and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Banking Specialist IV Amerant BankBanking Specialist IVMiami Beach, FLResponsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.
Banking Specialist III-Floater Amerant BankBanking Specialist III-FloaterCoral Springs, FLResponsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.
Banking Specialist III Amerant BankBanking Specialist IIICoral Gables, FLResponsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements.
NewQuality Control Specialist System OneQuality Control SpecialistMiami, FL$48,006.40–$48,006.40 / yearWe are seeking a detail-oriented Quality Control Specialist to support program compliance, quality assurance, and performance monitoring within a Housing Choice Voucher (HCV) environment. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
NewProgram Compliance Specialist (Fraud Department) System OneProgram Compliance Specialist (Fraud Department)Miami, FL$44,990.40–$44,990.40 / yearAnalyze Enterprise Income Verification (EIV) data to identify unreported or underreported income and recommend appropriate actions, including repayment agreements or file termination. Utilize investigative tools and databases such as Criminal Justice Information System (CJIS), Drivers and Vehicle Information Database System (DAVID), and Accurint, as applicable.
NewCertified Occupancy Specialist AtriumCertified Occupancy SpecialistFort Lauderdale, FL$60,000–$65,000 / yearThis role will audit applicant and resident files, monitor rental assistance and subsidy availability, calculate utility allowances, and ensure unit income targeting requirements are met. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners.
NewCredit & Collections Specialist AtriumCredit & Collections SpecialistMiami, FL$24–$28 / hourThe Credit & Collections Specialist will support accounts receivable and credit functions, including collections, account reconciliations, payment processing, customer account maintenance, and issue resolution. Responsibilities of the Credit & Collections Specialist: Manage customer accounts by reviewing orders, monitoring credit limits, and supporting collections activities to ensure timely payment.
NewCompliance Specialist AtriumCompliance SpecialistMiami, FL$50,000–$60,000 / yearAssist with preparation for compliance audits and inspections, including Management & Occupancy Reviews (MOR), Real Estate Assessment Center (REAC) inspections, RAD program reviews, and state agency audits for LIHTC. This entry-level role offers exposure to U.S. Department of Housing and Urban Development (HUD) programs, Low-Income Housing Tax Credit (LIHTC) regulations, and Rental Assistance Demonstration (RAD) requirements.
NewRepair Specialist SafeliteRepair SpecialistPembroke Park, FLLearn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
NewTrial Technology/Litigation Support Specialist AtriumTrial Technology/Litigation Support SpecialistMiami, FLGuided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners.
NewLegal Case Manager Rafaeli Law PLLCLegal Case ManagerFort Lauderdale, FL$60,000–$80,000 / yearSince launching in 2020, we’ve experienced rapid growth by combining high-impact legal representation with innovative technology and a client-first approach. We are a fast-paced personal injury law firm in Aventura looking for an experienced Case Manager who can hit the ground running.
NewTravel Nurse RN - Case Manager - $1,723 to $2,106 per week in Davie, FL Convergence Medical StaffingTravel Nurse RN - Case Manager - $1,723 to $2,106 per week in Davie, FLDavie, FL$1,723.04–$2,106Job - RN - Case Management (917) - HCA Florida University - 8:00AM - 4:30PM, City: Davie, State: Florida, Estimated Start , Shift:5 x 8 Hour Day Shift, 07:00:00-15:00:00, 8.00-5, Length of Contract (Days) : 91, Estimated Gross Pay: 0.00. The Convergence Medical Staffing Mobile App enables our travelers to search for jobs as well as upload and manage needed information quickly and simply, thus allowing for speedy submittal to facilities.
NewTravel Nurse RN - Case Manager - $2,000 to $2,100 per week in Pompano Beach, FL United Health Care Staffing, Inc.Travel Nurse RN - Case Manager - $2,000 to $2,100 per week in Pompano Beach, FLPompano Beach, FL$2,000–$2,100Job Summary: The Registered Nurse (RN) – Case Management is responsible for coordinating patient care, ensuring appropriate utilization of resources, and supporting safe discharge planning. This role works closely with physicians, social workers, and interdisciplinary teams to optimize patient outcomes.
NewSNAP® Case Manager Lutheran Services FloridaSNAP® Case ManagerMiami, FLMonitors youth and family's progress through weekly compliance calls; Facilitates SNAP® curriculum within the fidelity of the model; Liaises with relevant community outreach responsibilities including, but not limited to community relations with: agencies including schools, community-based agencies, local DCF and DJJ community partners, state attorneys’ offices, and Police Departments to enhance outreach; Completes data reporting requirements for intake assessments and ongoing weekly data reporting requirements to all relevant systems in a timely manner (examples include: NETMIS, JJIS, Dropbox, and ASEBA, etc.) . Prepares technology that is required for weekly group delivery; Utilize a strength-based perspective to help youth and families strengthen and manage the quality of their lives by engaging the family, advocating on their behalf, initiating change agent activities, helping them access supports in the community, teaching problem solving skills, modeling productive behaviors, and assisting in the successful completion of youth and family developmental milestones; Works under the supervision of the SNAP® Coordinator and participates in staff meetings as requested.
Continuous Improvement Specialist Lennar HomesContinuous Improvement SpecialistMiami, FLFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. The Continuous Improvement Specialist will play a critical role within Lennar Technology Group (LTG), partnering closely with CI leadership and cross-functional teams to identify, drive, and sustain process improvement initiatives that increase efficiency, scalability, transparency, and delivery effectiveness.
NewEmployment Specialist Work Opportunities UnlimitedEmployment SpecialistFort Lauderdale, FL$19–$21 / hourPlease note that this role would require candidates to have the following experience: Four yearsof experience in a public vocational rehabilitation and/or workforce development setting working with individuals with disabilities including responsibilities in job coaching and job placementOR an associate's degree and three years of experience OR a bachelor's degree and two years of experience OR a master's degree and one year of experience. Work Opportunities Unlimited (WOU) is an employee-owned (ESOP) business that has been helping people with diverse skills and abilities find meaningful employment since 1982.
Employment Specialist Arc BrowardEmployment SpecialistOakland Park, FloridaProvide job coaching services to the program participants which includes, learning and teaching a wide variety of job tasks and work safety skills; serving as an advocate and liaison between the employer and consumer; and assessing the program participant’s needs on the job site as they arise. At least one year work experience in job placement or a Master’s and six months’ working experience in job placement, job coaching or counseling preferred.
Data Specialist Contact Government Services LLCData SpecialistMiami, FLPerform basic Relativity searching and global updates to mark and/or tag records as requested to include confirming record counts in Save Searches and Image redactions prior to creating exports for production. Perform advanced requests such as creating data exports for productions and performing quality control on files and complicated overlays or appends privilege clawbacks and sequestration of documents.
Medical Assistant - Specialist, Cardiology ChenMed LLCMedical Assistant - Specialist, CardiologyTamarac, FL$20.20–$28.83 / hourAbility to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
Medical Assistant - Specialist, Cardiology ChenMedMedical Assistant - Specialist, CardiologyTamarac, FloridaAbility to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
OPS COURT PROGRAM SPECIALIST II - 22092866 Government of FloridaOPS COURT PROGRAM SPECIALIST II - 22092866FORT LAUDERDALE, FLBachelor's degree in social sciences, criminal justice or related field with two years of experience working with court procedures, juvenile law, social work, substance use disorders or any combination of education and experience that provides the requisite knowledge, skills, and abilities for this job. The Juvenile Problem-Solving Court Case Manager (PSCCM) monitors juvenile drug court cases and works as a backup for early childhood court and dependency drug court.
Senior Consultant - Clinical Documentation Specialist Deloitte Touche Tohmatsu LtdSenior Consultant - Clinical Documentation SpecialistFL$110,700–$218,300 / yearOther skills include the ability to analyze, act and design action plans upon monthly and quarterly reports related to individual providers, facilities, MS-DRGs, APR, PSIs, severity of illness and risk of mortality, capture rates, quality metrics and can effectively prioritize their work activities. Clinical Payments Optimization: Assisting clients by validating that payments for clinical healthcare services comply with regulatory, clinical based evidence and contractual requirements while also determining that payments are appropriate for the type and level of care provided.
Clinical Rehab Specialist HCA Healthcare IncClinical Rehab SpecialistTamarac, FLWhat qualifications you will need: Licensed Professional in a clinical health care specialty - (RN) Registered Nurse, or (OT) Occupational Therapist, or (LPT) Licensed Physical Therapist, or (SLP) Speech-Language PathologistCurrent state licensure in clinical practice area or eligible for state license transfer. Minimum 2 years recent Clinical experience in the care and management of the Inpatient Rehabilitation patient Basic Cardiac Life Support must be obtained within 30 days of employment start datePass facility credentialing for CARE scoring within 90 days upon hire, then maintains current certification.
Marketing Operations Program Specialist DLA Piper LLP (US)Marketing Operations Program SpecialistFL$71,743–$109,321 / yearThe Marketing Operations Program Specialist, working in collaboration with and in support of the firm's strategic initiatives, is a versatile member of the Marketing Business Development (MBD) team, responsible for supporting a broad range of marketing operations projects while also serving as the team's internal resource for identifying and advancing practical AI opportunities. While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Engineering Specialist Hollywood City CouncilEngineering SpecialistHollywood, FL$74,503.60–$82,000 / yearEffective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. Accrued sick leave shall be terminally paid at the following rates in relationship to full years of credited service with the City to a maximum of 1200 hours (e.g., an employee with 20 or more years of service with 1200 (or more) hours of sick leave shall be paid at 80% of 1200 hours, which would be 960 hours): Accrued Sick Leave Payout.
NewSpecialist Manager, Government Client Contracts Management (Fed Health) Deloitte Touche Tohmatsu LtdSpecialist Manager, Government Client Contracts Management (Fed Health)Miami, FL$93,000–$171,300 / year8+ years of experience administering federal contracts, including cost-plus-fixed-fee, cost-plus-incentive-fee, cost-plus-award-fee, firm-fixed-price level-of-effort, time-and-materials, and firm-fixed-price contract types. This role will work directly with Contracts professionals, Project Engagement Leadership, Enabling Solutions points of contact, and other internal stakeholders to coordinate the information and decisions required to support compliant contract management and operational execution.
NewMedical Management Specialist I Elevance HealthMedical Management Specialist IMiami, FloridaPrimary duties may include, but are not limited to: Gathers clinical information regarding case and determines appropriate area to refer or assign case (utilization management, case management, QI, Med Review).Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Client Relationship Specialist Business Development ResourcesClient Relationship SpecialistFort Lauderdale, FL$120,000–$150,000 / yearFull timeThis is a consultative sales and account management role focused on identifying client training needs, developing account plans and training journeys, presenting business training solutions, and building long-term partnerships that drive client growth and profitability. If you have a track record of acquiring new clients, managing strategic accounts, and leading value-based sales conversations with distributors and manufacturers, this is an opportunity to work at a high level with a respected, growth-focused organization.
Technical Support Specialist INSPYR SolutionsTechnical Support SpecialistPlantation, FL$30–$35 / hourThe Technical Support Specialist will play a key role in maintaining operational efficiency across the organization by resolving technical issues, managing user lifecycle activities, and supporting core IT systems and tools. This role serves as a frontline support resource responsible for providing technical assistance to employees, troubleshooting hardware and software issues, supporting identity and security platforms, and ensuring a positive end-user experience.
NewLeave of Absence (LOA) Specialist - Remote HCM UnlockedLeave of Absence (LOA) Specialist - RemoteBoca Raton, FLRemote$28.80–$36.05 / hourThe Leave of Absence (LOA) Specialist is responsible for delivering accurate, compliant, and customer-focused leave administration services to multiple client organizations within a managed HCM services environment. Success in this role requires the ability to manage multiple clients, navigate complex leave scenarios, and confidently apply leave regulations using a leave administration technology platform.
Specialist Manager, Risk and Compliance Services (Personal Consultation) Deloitte Touche Tohmatsu LtdSpecialist Manager, Risk and Compliance Services (Personal Consultation)Miami, FL$93,000–$171,300 / yearInterpreting and applying American Institute of Certified Public Accountants (AICPA), Securities and Exchange Commission (SEC), and Public Company Accounting Oversight Board (PCAOB) independence rules, as well as Deloitte US Firms independence policies, while identifying process improvement opportunities with team members. The Personal Consultation team within Independence & Conflicts Network (ICN) performs a critical consultation and risk-management function for the Deloitte US Firms, protecting Deloitte from conflicts of interest and keeping the Deloitte US Firms independent, objective, and impartial, in fact and appearance.
NewSpecialist Manager, Procurement and Category Management (SWIB C&F Buyer 3) Deloitte Touche Tohmatsu LtdSpecialist Manager, Procurement and Category Management (SWIB C&F Buyer 3)Miami, FL$93,000–$171,300 / yearThis role will work directly with Contracts professionals, Project Engagement Leadership, Enabling Solutions points of contact, and other internal stakeholders to coordinate the information and decisions required to support compliant contract management and operational execution. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Clinical Specialist Opportunities for National Sales Network Career Event - Aug. 12-14, Washington DC Medtronic PlcClinical Specialist Opportunities for National Sales Network Career Event - Aug. 12-14, Washington DCFLThe following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). Peripheral & Endovenous: Peripheral and Superficial Venous Interventions (SVI) therapies are a critical part of the Medtronic vascular portfolio, treating patients with a broad range of conditions, including Peripheral and Carotid Disease, End Stage Renal Disease, Peripheral Embolization, and Superficial and Deep Venous Disease.
Youth Care Specialist Lutheran Services FloridaYouth Care SpecialistMiami, FLFull timeFor more information on background screening requirements please visit: https://info.flclearinghouse.com/. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements.
Retail Merchandising Specialist Channel PartnersRetail Merchandising SpecialistFort Lauderdale, FLA basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone . (https://careers-channelpartners.icims.com/jobs/48452/retail-merchandising-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475128) .
NewScientific Sales Specialist Ludlum MeasurementScientific Sales SpecialistSweetwater, FloridaThis role requires excellent communication skills, technical knowledge, and the ability to build strong relationships with clients in various industries. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment.
Retail Merchandising Field Specialist Channel PartnersRetail Merchandising Field SpecialistPompano Beach, FloridaPart timeA basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone. At A Glance: If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don’t want to be stuck at a desk all day, then our Retail Merchandising Specialist position is perfect for you!
Irrigation Specialist Greenstar Landscaping & Irrigation Co.Irrigation SpecialistMiami, Florida$50,000–$60,000Proficient and knowledgeable in the inner workings of all PVC pipe fittings in the installation of sprinkler heads, pop up, and rotors. Experienced in the inner workings of an irrigation system, such as pumps, timers, valves, sprinkler heads, and all other accompanying components.
NewSenior Specialist, Shipboard Housekeeping Performance and Support Carnival Corp LtdSenior Specialist, Shipboard Housekeeping Performance and SupportFort Lauderdale, FLThe role serves as a subject matter expert, collaborating with technical, supply chain, hotel operations and shipboard leadership teams to drive consistent execution and support strategic initiatives that impact guest satisfaction and operational efficiency. This role requires the ability to collaborate cross functionally, provide clear communication, support change management and service as a trusted subject matter resource to ensure consistency, compliance and operational excellence throughout the fleet.
Specialist, Events & Programs (CCL) Carnival Corp LtdSpecialist, Events & Programs (CCL)Miami, FLPrograms and events vary annually and may include galas, exclusive executive level meetings, curated VIP experiences, gala/formal events, partner conferences, inaugural ship events, familiarization cruises, & shipboard event programming (EG, Ship tours & Seminars at Sea). Support Manager with sourcing hotels/venues and other vendors (for Shoreside events) and Shipboard teams (for Shipboard events) for all event elements including A/V, Banquet, F&B, rooms, collateral, transportation, restaurants, entertainment, high-end gifting experiences and others as necessary.
Senior Media Projects Specialist, Contact Center - Remote Carnival Corp LtdSenior Media Projects Specialist, Contact Center - RemoteFort Lauderdale, FLRemotePartner with training and professional development leadership to define multimedia learning strategies that support business goals, improve agent performance, and align with adult learning principles and modern design trends. Acting as a creative force, the Senior Specialist, Media Projects translates complex business needs into scalable, innovative, and visually engaging materials that directly impact agent performance, employee experience and service quality.