The Woodlands, TX30+ days ago
SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate Multi-task oriented, ability to complete work within designated time frames Ability to accurately and efficiently perform duties with minimal supervision Demonstrate efficient and safe use of housekeeping equipment and chemicals Ability to effectively communicate in a manner consistent with a customer service focus. SERVICE ESSENTIAL FUNCTIONS Responds promptly and positively to requests for assistance with directions and information from patients, staff, and visitors Promptly responds to all assignments to create an environment that is conducive for healing Communicates and documents any facility or patient-related issues to management, as appropriate Performs efficient room cleaning processes ensuring timely patient admissions QUALITY/SAFETY ESSENTIAL FUNCTIONS Follows department processes for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores Achieves discharge, daily room cleaning, and assigned area turn-around times, as appropriate During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment Follows policies, procedures, and safety rules.