After Hours Call Center Manager Express Services, Inc.After Hours Call Center ManagerOklahoma City, OKOur mission is to professionally market and provide quality human resource solutions through an international franchising network-benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve. Work with Healthcare Leadership and Assistance Center Leadership teams to support expansion of after-hours coverage as directed for functions such as recruitment and support after hours to additional business lines.
Battery Energy Storage System Commercial Strategy Manager EnerSysBattery Energy Storage System Commercial Strategy ManagerOK$95,300–$135,000 / yearThe Motive Power Battery Energy Storage System (BESS) Commercial Strategy Manager is responsible for identifying, developing, and deploying BESS Commercial Strategy Manager solutions tailored to the industrial motive power market. Direct strategic initiatives to identify and qualify large-scale BESS opportunities, aligning solutions to customer challenges such as peak demand charges, renewable integration, and backup power.
Transportation Project Manager - OKC H.W.Lochner IncTransportation Project Manager - OKCOklahoma City, OKMust be alert to equipment in the field, occasional need to work near hazardous equipment and machinery, occasional need to walk on uneven ground, exposure to dust, gas or fumes, exposure to noise, extremes in temperature or humidity, and potential work at heights. Background checks include SSN/SIN validation, motor vehicle verification, education verification, employment verification, a criminal check, search against global sanctions and government watch lists, and drug tests.
Logistics Support Analysis Manager Kratos DefenseLogistics Support Analysis ManagerOklahoma City, OKThe Logistics Support Analysis Manager interfaces with Program Management and key customers in order to define requirements for a Logistics Support program, perform required Logistics Support Analysis (LSA) tasks, implement the resulting Integrated Logistics Support (ILS) program and oversee its operation. Kratos Unmanned Aerial Systems (KUAS), a division of Kratos Defense, is renowned for its expertise in developing, delivering, integrating, and supporting high-performance, cost-effective, jet-powered Unmanned Aerial Systems (Targets and Tactical).
Assistant Store Manager Extra Space Storage IncAssistant Store ManagerOklahoma City, OK$14.50–$16 / hourIf you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.
LN Concerts, Design Manager Live Nation Entertainment IncLN Concerts, Design ManagerOKRemote$120,000–$150,000 / yearLive Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
NewAssistant Store Manager, UTC Norman Sephora USA IncAssistant Store Manager, UTC NormanNorman, OK$60,100–$73,600 / yearCollaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment.
NewStore Manager Extra Space Storage IncStore ManagerOklahoma City, OK$17.25–$18.50 / hourIf you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.
Engineering Project Manager StaffWorthyEngineering Project ManagerOklahoma City, OklahomaTeam Leadership: Guide cross-functional teams, ensuring project phases are accomplished and the stage-gate process is adhered to. Full Project Lifecycle: Oversee projects from inception to completion, including product launches, enhancements, and regulatory compliance.
Information System Security Manager (ISSM) - *Active Clearance Required* Kratos DefenseInformation System Security Manager (ISSM) - *Active Clearance Required*Oklahoma City, OKGENERAL JOB SUMMARY: Responsible for managing Information Systems (IS) security principles and policies, including the Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), 32 CFR Part 117 National Industrial Security Program Operating Manual (NISPOM), Defense Counterintelligence and Security Agency (DCSA) Assessment and Authorization Process Manual (DAAPM), DoD 5200.01 ESSENTIAL JOB FUNCTIONS: Establish and maintain classified computer systems following DOD, NISPOM, and Joint Special Access Program Implementation Guide (JSIG), including but not limited to: Responsible for network address assignment, routing protocols, and routing table configuration as well as configuration of authentication and authorization.
Materials Manager - FT | Oklahoma City LTACH PAM Health Specialty Hospital of Oklahoma CityMaterials Manager - FT | Oklahoma City LTACHOklahoma City, OklahomaFull timePAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. About PAM Health: PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states.
Account Manager (TPO Non QM) Union Home Mortgage CorpAccount Manager (TPO Non QM)Oklahoma City, OKThe TPO Account Manager is responsible for working with the mortgage broker, Partner Advocate, underwriter and closer to gather and validate requisite loan documentation and data in order to originate a compliant loan as required by local, state, and federal regulations. Ability to identify and resolve client issues and use good judgment in making immediate decisions that impact UHM, broker partners and clients.
Assistant Manager - Norman Discount Tire CoAssistant Manager - NormanNorman, OKDiscount Tire was founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan, with a single store, an inventory of only six tires, and a promise to treat people right. Today, it is the nation's largest independent tire and wheel retailer with over 1,200 stores across 40 states and over 31,000 employees.
Assistant Manager Discount Tire CoAssistant ManagerOklahoma City, OKDiscount Tire was founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan, with a single store, an inventory of only six tires, and a promise to treat people right. Today, it is the nation's largest independent tire and wheel retailer with over 1,200 stores across 40 states and over 31,000 employees.
Assistant Manager - Northwest Hwy Discount TireAssistant Manager - Northwest HwyOklahoma City, OklahomaFull timeDiscount Tire was founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan, with a single store, an inventory of only six tires, and a promise to treat people right. Today, it is the nation’s largest independent tire and wheel retailer with over 1,200 stores across 40 states and over 31,000 employees.
Project Manager - Multiple Levels Noblis IncProject Manager - Multiple LevelsOklahoma City, OK$64,620–$264,300 / yearFor over 25 years, Noblis has provided specialized engineering, acquisition, and program management services to the Federal Aviation Administration (FAA), playing a key role in the acquisition and implementation of mission-critical systems and capabilities across the Air Traffic Organization (ATO) and the Office of NextGen (ANG). As part of our team, you'll have the opportunity to contribute to projects that streamline the acquisition and deployment of next-generation air traffic management and surveillance systems, improve infrastructure at airports and in the airspace, and support the integration of unmanned aircraft systems and commercial space ventures.
Restaurant Manager - Unit 1094 Whatabrands LLCRestaurant Manager - Unit 1094Oklahoma City, OKYou'll Make a Difference by supporting operational performance, Serve with Heart by developing your team, Win as One through partnership with your Operating Partner and fellow leaders, and Move Forward Boldly by driving improvements that strengthen your restaurant and grow your leadership. Comprehensive education benefits, including access to free English‑language learning, no‑cost college‑level courses, and reduced college tuition pathways.
Restaurant Manager - Unit 1043 Whatabrands LLCRestaurant Manager - Unit 1043Mustang, OKYou'll Make a Difference by supporting operational performance, Serve with Heart by developing your team, Win as One through partnership with your Operating Partner and fellow leaders, and Move Forward Boldly by driving improvements that strengthen your restaurant and grow your leadership. Comprehensive education benefits, including access to free English‑language learning, no‑cost college‑level courses, and reduced college tuition pathways.
Restaurant Manager - Unit 976 Whatabrands LLCRestaurant Manager - Unit 976Moore, OKYou'll Make a Difference by supporting operational performance, Serve with Heart by developing your team, Win as One through partnership with your Operating Partner and fellow leaders, and Move Forward Boldly by driving improvements that strengthen your restaurant and grow your leadership. Comprehensive education benefits, including access to free English‑language learning, no‑cost college‑level courses, and reduced college tuition pathways.
Restaurant Manager - Unit 152 Whatabrands LLCRestaurant Manager - Unit 152Edmond, OKYou'll Make a Difference by supporting operational performance, Serve with Heart by developing your team, Win as One through partnership with your Operating Partner and fellow leaders, and Move Forward Boldly by driving improvements that strengthen your restaurant and grow your leadership. Comprehensive education benefits, including access to free English‑language learning, no‑cost college‑level courses, and reduced college tuition pathways.
Restaurant Manager - Unit 1087 Whatabrands LLCRestaurant Manager - Unit 1087Oklahoma City, OKYou'll Make a Difference by supporting operational performance, Serve with Heart by developing your team, Win as One through partnership with your Operating Partner and fellow leaders, and Move Forward Boldly by driving improvements that strengthen your restaurant and grow your leadership. Comprehensive education benefits, including access to free English‑language learning, no‑cost college‑level courses, and reduced college tuition pathways.
Retail Sales Assistant Manager European Wax CenterRetail Sales Assistant ManagerOklahoma City, OklahomaFrom our unique set of products and service offerings and the unforgettable experience each associate provides, to our dedication to proper skin care education, our priority is to help each guest feel gorgeous and confident by revealing their beautiful skin. European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States with over 1,000 locations across the country, and over 1 million waxes a month.
Assistant Center Manager European Wax CenterAssistant Center ManagerOklahoma City, OK$16–$25From our unique set of product and service offerings, to the unforgettable experience each associate provides, to our dedication to proper skin care education, our priority is to help each guest feel gorgeous and confident by revealing their beautiful skin. European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Manager with a passion for sales, team building and training to oversee operations and drive performance.
Mid-South Territory Sales Manager Integral dxMid-South Territory Sales ManagerOklahoma City, OKFull timeUtilize strong active listening skillsMultitask, prioritize, and manage time effectivelyEducation/experience:High school diploma or general education degree (GED)Bachelor Degree2+ years' experienceValid driver's license with a good driving recordOR have any combination of education and experience that would provide the required skill and knowledge for successful performanceThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The Territory Manager should be able to:Read and interpret documents; write routine reports and correspondence, and speak effectively before groups of customers and Integral dx employeesUse Microsoft Office - outlook, excel, word, PowerPoint, Microsoft projectBe technologically advanced on smart devicesHave knowledge of machinery, equipment, material, bill of materials, etc.
Parts Manager Great Western LeasingParts ManagerOklahoma City, OKThe ideal candidate will ensure timely parts availability for internal service teams and walk-in customers while driving departmental efficiency, profitability, and service excellence. If you’re ready to take ownership of a thriving Parts Department and grow your career with a company that values leadership and results, apply today and join the team at Great Western Trailer – Oklahoma City, OK !
RD or Certified Dietary Manager - FT Purcell Municipal HospitalRD or Certified Dietary Manager - FTPurcell, OKThe Dietary Manager supervises initiatives to improve processes, maximizes efficiency, serves internal and external customers, and maintains high employee morale. The Dietary Manager coordinates scheduling, payroll, orientation and training of all food service employees within the division of hospitality services.
Finance Manager Kirby-Smith MachineryFinance ManagerOklahoma City, OklahomaObtains and maintains knowledge of all internal financing options, special programs, and promotions, i.e., Komatsu financial programs, as well as the requirements for filing documents specific to the financial institution, such as credit applications, etc. Cultivates and maintains relationships with Branch Managers, Sales Managers, and Territory Managers to ensure effective communication and optimum use of finance expertise.
NewDietary Manager - FT Purcell Municipal HospitalDietary Manager - FTPurcell, OKThe Dietary Manager supervises initiatives to improve processes, maximizes efficiency, serves internal and external customers, and maintains high employee morale. The Dietary Manager coordinates scheduling, payroll, orientation and training of all food service employees within the division of hospitality services.
Clinical Sales Manager, CRM (Colorado, Oklahoma, Nebraska) Abbott LaboratoriesClinical Sales Manager, CRM (Colorado, Oklahoma, Nebraska)Oklahoma City, OK$99,300–$198,700 / yearWorking Conditions: Work environment varies from office/field- including physician office procedure rooms and hospital operation rooms/personal residence with a low to moderate noise level to a variety of conditions caused by travel requirements such as customer offices, research labs, hospitals, hotels, use of automobiles, commercial travel, weather, etc. Physical Demands: Job activities require mobility and stamina involving a significant amount of walking, standing climbing stairs and sitting; manual dexterity to carry, reach, manipulate, handle and demonstrate company products as well as to write, telephone, use computer keyboard, etc.
Senior Construction Project Manager Dolese Bros CoSenior Construction Project ManagerOklahoma City, OKOversee the field construction of new aggregate plant installations, plant or site improvements, and process improvement projects including but not limited to: Industrial Greenfield and Brownfield Site Development, Plant Expansions and modifications to existing Aggregate Production Plants, Site Design for Offices, Site Entrance, Roadway, Drainage, Rail, Process Water Impoundments, etc. Knowledge of Grading and Drainage Design, SWP3 management, General Civil Site Design, Water and Wastewater Design, Hydrology and Hydraulics Analysis and Design, etc.
VP, Divisional Administrative Manager LPL Financial Holdings IncVP, Divisional Administrative ManagerOK$142,964–$238,342 / yearThe firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. As a leader in the financial advisor-mediated marketplace(6), LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.
Contracts Manager (COMBS/CLS) V2X IncContracts Manager (COMBS/CLS)Oklahoma City, OK$105,000–$150,000 / yearBachelor's Degree (BA or BS) from an accredited four (4) year college or university in Accounting, Finance, or Business Administration, AND 6+ years of experience; OR Master's Degree in Accounting, Finance, or Business Administration with 4+ years of related experience. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
Assistant General Manager The Paradies ShopsAssistant General ManagerOklahoma City, OKThis role is critical to creating a restaurant environment where guests experience exceptional care, team members thrive, and operational excellence is sustained daily. Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers.
Configuration Change Manager MaximusConfiguration Change ManagerOklahoma City, OKRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.
REGIONAL OPERATIONS MANAGER - CUSTODIAL SERVICES Compass Group North AmericaREGIONAL OPERATIONS MANAGER - CUSTODIAL SERVICESMoore, OKBy utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. Cultivate and champion strong client relationships, consistently seeking to maintain high levels of customer satisfaction that guarantee account retention and foster long-term partnerships.
Bus Development Manager - OKC MercyBus Development Manager - OKCOklahoma City, OKThe Business Development Manager generates measurable growth in assigned strategic geographic areas and/or service lines, commercial or ancillary services enabling exceptional service and care at an affordable price to healthcare consumers in our geographic (and virtual) footprint. Ability to make effective presentations to a variety of constituents, including physicians, board members, facility leadership, hospital leadership, group and company operations leadership.
Test & Commissioning Manager MasTec IncTest & Commissioning ManagerOklahoma City, OK$110,000–$150,000 / yearIn infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Through MasTec's network of more than 22,000 professionals and subject matter experts in Engineering, Procurement, and Construction across over 400 locations throughout North America and the Caribbean, Lemartec is uniquely positioned to serve a diversified customer base.
Territory Sales Manager (West), Golf Technology RevelystTerritory Sales Manager (West), Golf TechnologyOklahoma City, OK$90,000–$100,000 / yearPortfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more (https://www.revelyst.com/brands.html) . . While the Territory Sales Manager does not have direct reports, they act as a key influencer and collaborator, working closely with internal teams, channel partners, and customers to achieve business goals.
Assistant Category Manager (Oklahoma City, OK, US, 73120) Love's Travel Stops & Country Stores IncAssistant Category Manager (Oklahoma City, OK, US, 73120)Oklahoma City, OKWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Welcome to Love's: The Assistant Category Manager is responsible for supporting and executing merchandising strategies across assigned product categories within a fast-paced convenience store environment.
Clinical Pharmacy Manager - Adult Oncology OU HealthClinical Pharmacy Manager - Adult OncologyOklahoma City, OklahomaServes as a pharmacy representative and subject matter expert on assigned committees, including the Pharmacy & Therapeutics (P&T) Committee and other multidisciplinary committees as designated. Provides leadership and oversight for clinical pharmacy services, including therapeutic drug monitoring, clinical pathways, formulary management, pharmacoeconomics, and outcomes‑focused initiatives.
Complex Care Manager - Emergency Dept (M-F) OU HealthComplex Care Manager - Emergency Dept (M-F)Oklahoma City, OklahomaIf applying as a Social Worker: Current Licensed Master Social Worker (LMSW) or under supervision for Licensed Clinical Social Work (LCSW) or LCSW from the Oklahoma State Board of Licensed Social Workers. Your primary responsibility will be conducting electronic medical record (EMR) reviews and/or patient interviews—via face-to-face or telephonic engagement—to assess, identify, and close clinical and non-clinical gaps in patient care.
Expanded Services Account Manager American Solutions for BusinessExpanded Services Account ManagerOklahoma City, OKWork closely with sales associate to identify or obtain new clients and develop existing client base utilizing eCommerce site maintenance in Admin, sales associate marketing endeavors and other electronic tools to increase growth effectiveness and increase efficiencies. Required Qualifications: High school diploma or GED and a minimum of 4-5 years of account management experience within the print, promotional products, or branded merchandise industry, with a demonstrated ability to manage client relationships and support sales growth.
Complex Care Manager - Readmissions OU HealthComplex Care Manager - ReadmissionsOklahoma City, OklahomaIf applying as a Social Worker: Current Licensed Master Social Worker (LMSW) or under supervision for Licensed Clinical Social Work (LCSW) or LCSW from the Oklahoma State Board of Licensed Social Workers. Your primary responsibility will be conducting electronic medical record (EMR) reviews and/or patient interviews—via face-to-face or telephonic engagement—to assess, identify, and close clinical and non-clinical gaps in patient care.
Engagement Manager, AI Practice Workday IncEngagement Manager, AI PracticeOK$129,000–$193,400 / yearExperienced in relationship management, with the ability to establish and nurture long-term partnerships with enterprise customers at all levels, including C-suite executives, fostering trust and collaboration that drive successful AI adoption and customer loyalty. You will serve as a trusted AI advisor to your customers' senior leaders, guiding them through AI transformation by implementing change management best practices, educating end users, and identifying, prioritizing, and deploying AI use cases that deliver measurable business value.
Area Sales Manager Lennar CorporationArea Sales ManagerOklahoma City, OKLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Experienced RN Manager -Acute Care Clinical Services - Nights (Stipend-Eligible) OU HealthExperienced RN Manager -Acute Care Clinical Services - Nights (Stipend-Eligible)Oklahoma City, OklahomaThey model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First , pursuing Relentless Excellence , showing Integrity , seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork . Demonstrated business acumen and managerial functions such as experience with performance improvement tools, using metrics to drive decisions, maintain a budget, report writing and solve practical problems.
Manager Sterile Processing, Full-Time OU HealthManager Sterile Processing, Full-TimeOklahoma City, OklahomaCertified Sterile Processing and Distribution Technician (CSPDT) issued by the Certification Board for Sterile Processing and Distribution (CBSPD) OR Certified Registered Central Service Technician (CRCST) issued by the Healthcare Sterile Processing Association (HSPA) required. Certified Healthcare Leader (CHL) issued by the Healthcare Sterile Processing Association (HSPA) OR Certified Sterile Processing and Distribution Management (CSPDM) issued by the Certification Board for Sterile Processing and Distribution (CBSPD) required within 6 months.
Front End Manager Brookshire'sFront End ManagerOklahoma City, OklahomaBased in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
Quality Assurance Manager Lennar CorpQuality Assurance ManagerOklahoma City, OKLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Territory Manager - Oklahoma Becton Dickinson and CoTerritory Manager - OklahomaOklahoma City, OKJob Summary: Becton, Dickinson Interventional (BDI) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 65,000 people across 50 countries around the world. Completes and processes BD Peripheral Intervention reports including but not limited to: sales summary reports, expense reports, monthly product tracking reports, account targeting reports, and complaint reports in accordance with established procedures and policies.