Wed.-Sat./em/li/ulpstrongResponsibilities:/strong/pul liProvide customer service support to drivers during extended coverage shifts, using available resources and critical thinking to solve escalated issues./li liAccurate data entry into company computer systems./li liEscalates and/or resolves problems per guidelines using available tools and resources./li liWorks with team members to solve problems./li liProvides clear work instructions to drivers./li/ulpstrongQualifications:/strong/pul liHigh School Diploma or equivalent required./li liProficient communicator in both English and Spanish language (preferred)./li liBasic knowledge of motor carrier operations and geography./li liProficient with Microsoft Office Suite or related software./li liWhile performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, or listen./li/ulpMesilla /strong/pul listrongDynamic, Fast-Paced Environment/strong: Thrive in a role where every day brings new challenges and opportunities./li listrongCritical Decision-Making/strong: Be the key player in ensuring efficient, on-time deliveries with quick, strategic decisions./li listrongHigh-Impact Role/strong: Directly influence company success through optimal routing and resource management./li listrongTeam Collaboration/strong: Work closely with drivers, managers, and customers to ensure seamless communication and operations./li listrongGrowth Opportunities/strong: Join a company that values your skills and offers exceptional performers a path to advancement./li/ulpstrong***