Jacksonville, FL12 days ago
Work with General Manager to develop monthly and annual objectives, as well as sales quotas for team; • Mentor employees to be successful through H-D training programs; • Manage operations of new and used inventory to include sales, trade-ins, and delivery and with net profit in mind; • Maintain budgeted revenue and expense objectives to include efficiency reports on sales team; • Actively review and maintain sales/vehicle history through CRM system, and verify sales team activity; • Maintain inventory control system with net profit objectives in mind; • Maintain clean and efficient showroom displays to highlight paint schemes, accessories, etc. • Initiate procedures for quick and efficient handling of warranty items to include tagging and proper storage; • Maintain procedures for timely and accurate completion and verification of all sales paperwork; • Communicate department policies, and work with GM on the annual employee evaluation process; • Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service; • Establish and maintain department work schedules, and communication; • Create and execute annual performance reviews for direct reports; • Maintain knowledge, qualifications, and certifications through H-D training programs, as needed; • Support, promote, and get involved in the Help Sell, and Motorcycle Referral, programs.