Sr Project Manager JobotSr Project ManagerFort Collins, CO$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewCDL-A Truck Driver H&M TruckingCDL-A Truck DriverGreeley, CO$1,284–$1,662 / weekAs part of one of the nation’s largest hopper fleets, H&M Trucking drivers operate 43-foot, high-sided grain hoppers equipped with air-ride trailers to haul freight across the country. This position involves transporting a variety of bulk materials — including feed and pet food ingredients, feed additives, seeds, grain, fertilizer, mined minerals, and organic grains — with a strong emphasis on safety, efficiency, and reliability.
NewExperienced CDL-A Truck Driver - Earn $1,200-$1,700/Week + Benefits Andrus Transportation Services, Inc.Experienced CDL-A Truck Driver - Earn $1,200-$1,700/Week + BenefitsGreeley, CO$1,200–$1,700 / weekBase pay range: $1,200 - $1,700 weekly, plus when you add performance and experience bonuses you get an extremely competitive total compensation package! In addition to our competitive mileage pay, Andrus drivers enjoy experience bonuses, performance bonuses, referral bonuses, and more.
NewAssistant Community Manager Richmark Property ManagementAssistant Community ManagerGreeley, COThe employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
Mixer Driver BURNCO Colorado LLCMixer DriverMilliken, CO$26–$32Required to wear personal protective equipment (PPE) including safety shoes, vests, and glasses, ear plugs, and hard hats, with additional PPE for special jobs as required. Exposure to loud noises, heavy machinery, moving equipment, oil, debris, solvents, smoke, gases, fumes, and aggregate materials typical of plant and construction environments.
NewCommunity Manager Richmark Property ManagementCommunity ManagerFort Collins, CO$70,000–$75,000 / yearThe position has immediate oversight of 2 or team members performing the same or directly related work as those the position leads, which includes, interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems. Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
NewJack In The Box - ASSISTANT RESTAURANT MANAGER Feast EnterprisesJack In The Box - ASSISTANT RESTAURANT MANAGERGreeley, COHigher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and contacts regional and CSC resources as Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately.
HVAC Service Manager Haynes Mechanical SystemsHVAC Service ManagerFort Collins, COIn coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at Haynes Mechanical Systems. Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins.
Assistant Store Manager - Longmont Retail Store Goodwill of ColoradoAssistant Store Manager - Longmont Retail StoreLongmont, COFull timeAssistant Managers must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations with an ‘Attitude of Gratitude’, and empower staff and employees to create and accomplish both professional and personal goals. Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Assistant Store Manager - Fort Collins Retail Store Goodwill of ColoradoAssistant Store Manager - Fort Collins Retail StoreFt. Collins, ColoradoAssistant Managers must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations with an ‘Attitude of Gratitude’, and empower staff and employees to create and accomplish both professional and personal goals. Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
New(USA) Area Manager - Transportation Office (Transportation) Walmart Inc(USA) Area Manager - Transportation Office (Transportation)Loveland, CO$65,500–$98,000 / yearYou will implement the business plan for your area by setting goals, managing staffing and scheduling, assigning duties, and coordinating workloads to meet facility goals in terms of production, quality, and safety. We are seeking an Area Manager for our Transportation Office to lead and optimize our transportation services, ensuring timely and safe delivery of goods.
Manager Trainee Hertz CorpManager TraineeFort Collins, COThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.
Survey Project Manager Galloway & CompanySurvey Project ManagerJohnstown, CO$115,000–$135,000 / yearYour day-to-day responsibilities range from managing project schedules and budgets to ensuring field crews have all the necessary calculations, alignments, and digital files they need to execute accurate staking and layouts. You collaborate closely with external clients on deliverables and actively engage in business development—helping the firm grow its footprint through exceptional service and relationships.
Assistant Manager - FT 636 FullSpeed AutomotiveAssistant Manager - FT 636Greeley, COThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Assistant Manager - FT-34 FullSpeed AutomotiveAssistant Manager - FT-34Garden City, COThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Service Manager Transwest IncService ManagerGreeley, CO$90,000–$120,000 / yearThe Service Manager will be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealership's marketing and business plan. Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
Assistant Manager - FT 660 FullSpeed AutomotiveAssistant Manager - FT 660Longmont, COThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Project Manager Pinnacle Consulting Group, Inc.Project ManagerLoveland, COAs part of our Capital Infrastructure and Facilities Management team, you will help support public improvement projects that shape growing communities while working in a collaborative environment built on teamwork, accountability, and respect. Coordinate and administer public bidding processes, including publications, requests for proposals, bid packages, pre-bid meetings, bid openings, bid reviews, bid assessments, and interviews.
Assistant Store Manager SmartStop 3PMAssistant Store ManagerFort Collins, CO$2,021–$2,023This position is involved in all phases of the operation, including leasing storage and parking, managing a team, assisting with maintenance, supervising on-site projects, and maintaining good relationships with tenants. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023).
NewBranch Manager in Training, 3i.20, Full Benefits. CarHopBranch Manager in Training, 3i.20, Full Benefits.Fort Collins, ColoradoManager will work with an existing Branch Manager to oversee a retail location and its staff to achieve profitable sales with the ultimate goal of relocating and overseeing your own retail location. CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializing in helping those who have not quite perfect credit to achieve transportation independence!
Assistant Community Manager - The Granary Education Realty Trust Inc (Inactive)Assistant Community Manager - The GranaryFort Collins, COThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Senior Manager of Homeless Solutions City of GreeleySenior Manager of Homeless SolutionsGreeley, CO$97,919–$141,982 / yearSupervisory Responsibilities: Organize and delegate assignments to team members; Hiring, training, motivating and coaching employees; Evaluate employee performance and goal setting; Hold employees accountable for assigned task and goals; Provide timely and constructive feedback and training opportunities; Provide training opportunities with a focus on employee development; Resolve conflicts and complaints; Analyzing information and processes and develop more effective or efficient processes; Establishing and achieving business and financial objectives; Ensure compliance with safety procedures. Close visual acuity to perform an activity such aa preparing and analyzing data/figures; transcribing; viewing a computer terminal; extensive reading of printed materials; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices or graphs and assembly or fabrication of part at distances close to the eye.
Lot Tech Manager Fort Collins NissanLot Tech ManagerFort Collins, ColoradoFort Collins Nissan is looking for an energetic, motivated, and organized Lot Operations Manager to lead our Lot Technician team and play a key role in the daily success of our dealership. This is more than just a lot position—it's an opportunity to gain hands-on management experience, lead a team, and build a long-term career with one of Northern Colorado's premier automotive dealerships.
Automotive Service Drive Manager Fort Collins NissanAutomotive Service Drive ManagerFort Collins, ColoradoFort Collins Nissan is seeking a dedicated and experienced Automotive Service Drive Manager to lead our service drive team and ensure exceptional customer service. In this role, you will be responsible for managing service appointments, overseeing customer interactions, and driving revenue growth through effective team leadership and operational excellence.
Public Works Project Manager Tait & AssociatesPublic Works Project ManagerLoveland, ColoradoAs a key leader in our engineering team, you’ll guide the design and delivery of public roadway and utility improvements that improve everyday life. At TAIT, our Public Works Project Managers don’t just manage projects—they help shape communities.
Branch Manager Trainee Rexel SABranch Manager TraineeFort Collins, CO$56,485–$69,090.88 / yearRexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Branch Manager Trainee to join our Rexel USA team in Fort Collins, CO!
Utility Financial Services Manager City of LovelandUtility Financial Services ManagerLoveland, CO$115,390.70–$167,316.66 / yearWith responsibility for financial stewardship of Water, Wastewater, Power, and Pulse Broadband operations, youll oversee an enterprise budget exceeding $400 million while serving as a trusted advisor to executive leadership, governing boards, and City Council. This position provides expert-level financial stewardship and directs Utility Financial Services by leading enterprise-wide financial planning, rate design, long range modeling, revenue forecasting, financial reporting, and modernization of the annual budget process and accounting practices.
SUD Counselor / Case Manager Sierra Meadows Behavioral HealthSUD Counselor / Case ManagerGreeley, COActive certification/licensure as a Substance Use Disorder (SUD) credential through the Colorado Department of Regulatory Agencies (DORA) OR Bachelors Degree in Psychology, Social Work, or related field. You will plan and lead groups, support individual client needs, and collaborate with a multidisciplinary team to ensure clients are progressing and receiving the appropriate level of care.
Mitigation Manager Paul Davis Restoration of Fort Collins, COMitigation ManagerFort Collins, COOur team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
Mitigation Manager Paul Davis RestorationMitigation ManagerFort Collins, CO$70,000–$80,000 / yearLead a team of hardworking individuals serving others within your community Make a difference for others that have had a disaster strike their property Take pride when your team completes mitigation projects on budget with an exceptional customer experience Be empathetic and show a sense of urgency while communicating through modern technology. Our team puts emphasis into living our Vision, Mission, and Values to be more than just a service provider - our Mitigation Managers are leading their teams to be first on site after disasters strike i.e. floods, fires, and will be directing the mitigation crews to restore the property.
Assistant Branch Manager, 24.00, Full Benefits Package CarHopAssistant Branch Manager, 24.00, Full Benefits PackageGreeley, COAbout CarHop: CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializing in helping those who have not quite perfect credit to achieve transportation independence! The Assistant Branch Manager is a skilled multi tasker and demonstrates creative leadership methods to motivate employees.
Parts Manager Crash ChampionsParts ManagerGarden City, ColoradoChampions Do More: As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Responsibilities: Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy.
Business Development Manager Elwood StaffingBusiness Development ManagerLongmont, COIdentify leads, qualify prospective business, create proposals, present to clients, and create new sustainable business partnerships. Actively drive negotiations, close, and onboard new accounts while working with a service team to provide service delivery.
Maintenance Manager - Ascend at Old Town Education Realty Trust Inc (Inactive)Maintenance Manager - Ascend at Old TownFort Collins, CO$36–$38 / hourOversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
Play/Tee Manager - Olde Course/Cattail Creek-Part Year City of LovelandPlay/Tee Manager - Olde Course/Cattail Creek-Part YearLoveland, CO$15.16–$18.51 / hourKnown as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. In 2020, Loveland was the only Colorado City to win the Governor's Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Business Sales Account Manager ALLO CommunicationsBusiness Sales Account ManagerGreeley, ColoradoWe're looking for Business Account Managers to support our accelerated growth and help us sell our innovative Managed IT, Cybersecurity, Compliance, and Cloud Based Business Phone services over our state-of-the-art 100% Fiber Optic network to Allo’s existing customer base. RESPONSIBILITIES: Selling a high-volume of Allo services to existing clients, including Managed IT, Cybersecurity, Cloud Based Business Phone Systems and Fiber Optic Internet.
Multi-Specialty Account Manager - Fort Collins, CO H. Lundbeck ASMulti-Specialty Account Manager - Fort Collins, COFort Collins, CO$110,000–$126,000 / yearOur Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings.
Kitchen Manager The PostKitchen ManagerEstes Park, ColoradoOur continued success and longevity is due to the many unique, funky, authentic, righteous, passionate, amazing, hummmm-ble, honest, hard-working and dedicated PEOPLE who have worked within our walls and under our roofs since 1994. Ability to handle the requirements of a Kitchen Manager's job which includes bending, reaching, standing for long periods of time and carrying and lifting heavy and really hot stuff.
DIRECTOR OF CATEGORY DEVELOPMENT / SR MANAGER Pilgrim's Pride CorpDIRECTOR OF CATEGORY DEVELOPMENT / SR MANAGERGreeley, CO$101,000–$155,000 / yearMore specifically, the team defines the ambition, establishes market structure and scope, identifies priority growth spaces, and manages the proactive development of a disciplined pipeline of strategic and tactical opportunities-positioning our JBS Prepared Foods business to win across multiple verticals. For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidates relevant experience, qualifications, skills, competencies, and proficiencies for the role.
Shift Manager Del Taco Restaurants IncShift ManagerGreeley, CODel Taco Shift Managers have significant opportunities for growth and career advancement and are charged with supporting the General Manager with the tasks of training the next generation of leaders, guiding them to be promoted, and empowering them to have a successful career. Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness, and product preparation.
Project Manager Construction Weld County ColoradoProject Manager ConstructionGreeley, CO$101,088–$141,544 / yearEnsure adequate human resources are available for a given task; facilitate effective time management by subordinate personnel and efficient use of overtime; document data related to the completion of projects in a timely manner; exercise sound, independent judgment in decision making. This position is responsible for the overall management of multiple construction projects including but not limited to the pre-construction phase, construction schedules, project planning, project meetings, project reporting and project close out.
Senior WaterWastewater Project Manager Merrick & CoSenior WaterWastewater Project ManagerLoveland, CO$175,000–$230,000 / yearBe capable of performing independent design tasks, peer reviews, preparing construction documents (i.e. design drawings, general and technical specifications), preparing both design and construction cost estimates, organizing all project deliverables, and generally managing the efforts of a project design and permitting team Demonstrate experience successfully working with team members who may be in different offices or different geographies from the candidate's home office. Be able to demonstrate a long-term successful record of Business Development, project management, managing schedules and budgets for medium to large, complex civil engineering design efforts, and demonstrated skills for effectively working in multi-discipline engineering teams.
Multi-Unit Manager (Berthoud, CO, US, 80513) Love's Travel Stops & Country Stores IncMulti-Unit Manager (Berthoud, CO, US, 80513)Berthoud, COWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. You'll undergo immersive training to prepare for multi-unit leadership, rapidly absorbing key skills in financial management, team leadership, and strategic execution-all while being mentored by senior leaders.
Account Manager - Ag Lines Adams Insurance AdvisorsAccount Manager - Ag LinesWindsor, COPossess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base.
Account Manager - Personal Lines Adams Insurance AdvisorsAccount Manager - Personal LinesLongmont, COPossess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base.
Public Works Project Manager Tait & Associates, Inc.Public Works Project ManagerLoveland, COFull timeAs a key leader in our engineering team, you’ll guide the design and delivery of public roadway and utility improvements that improve everyday life. At TAIT, our Public Works Project Managers don’t just manage projects—they help shape communities.
Janitorial Area Manager The Facilities GroupJanitorial Area ManagerLoveland, COTotal Facility Care also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
Assistant Manager - Pizza Blackjack Pizza & SaladsAssistant Manager - PizzaLongmont, CO$18.25–$24So if you're a little bit crazy (the good kind!), love to lead, and are ready to sling some 'zas until the wee hours, we want to talk! 1-2 years of supervisory experience within the food service/retail/customer service industry, including Profit & Loss responsibility.
Restaurant Manager - Quick Serve Pizza Delivery Blackjack Pizza & SaladsRestaurant Manager - Quick Serve Pizza DeliveryFort Collins, CO$52,000–$65,000So if you're a little bit crazy (the good kind!), love to lead, and are ready to sling some zas until the wee hours, we want to talk! 1-2 years of supervisory experience within the food service/retail/customer service industry, including Profit & Loss responsibility.
Assistant Manager - Blackjack Pizza Blackjack Pizza & SaladsAssistant Manager - Blackjack PizzaFort Collins, CO$18.50–$21So if you're a little bit crazy (the good kind!), love to lead, and are ready to sling some 'zas until the wee hours, we want to talk! 1-2 years of supervisory experience within the food service/retail/customer service industry, including Profit & Loss responsibility.