Little Rock, AR30+ days ago
Essential Job Functions: Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; Interdepartmental coordination of complex order assignment and fulfillment; Responsible for fulfilling orders requiring new assignment, facility changes and completions; Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; Manages directory number portability requests; Troubleshoot and test customer service delivery; Activates voice, video and data services across copper, fiber and Ethernet platforms; Troubleshoots virtualization services; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, NOC, and end-customers; Performs all other related duties as assigned. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders.