UNKNOWN

FEED

Maintains assigned reports including monthly trip reports, weekly late dose reports, mileage, and maintenance. • Complete paperwork, DOT and data entry accurately and completely and understand the importance of detail.

<p>SOFIE is motivated by Innovation. Passion. Collective genius. Hard work. We believe in nurturing great ideas and great people. From our Board to our Team, we&rsquo;re dedicated to bringing a new vision of theranostics and innovative technologies to healthcare. <br /> <br /> With our acquisition of Zevacor Pharma, Inc in 2017, we have become SOFIE, a combined company of radiopharmacies, contract manufacturing services, radiosynthesizers, and pre-clinical imaging systems. We are especially excited about the possibilities before us in 2018, as we&rsquo;ll be offering new products and an expanded network to support our belief in life-changing Theranostics, and continue to lead the way in quality, service, and innovation. Together, we&rsquo;re on a mission to improve patient lives, from start to clinic. If you want to join us in our mission, visit our careers page and help us change the world <br /> <br /> We offer a competitive salary, a comprehensive benefits package, and advancement opportunity. SOFIE is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. </p>

SOFIE

Dispatcher

FULL_TIME

Essential Job FunctionsDispatch Service Technicians one call at a time using effective routing and scheduling practicesDebrief technicians after each service call to capture updates, job status, and follow-up needsDebrief on-call technician each morning regarding overnight calls and outstanding issuesContact customers prior to dispatch to confirm availabilityNotify customers when technicians are running outside the scheduled time window or when rescheduling is requiredRespond to all overnight messages and customer emails in a timely mannerSchedule and coordinate demand service calls as they are receivedPerform outbound calls to fill schedule gaps, including pulling forward maintenance visits when appropriateCreate and update work orders as service calls are receivedMaintain and manage the dispatch board, reviewing schedules 2–3 days in advanceFinalize and detail the following day's service schedule by 3:30 PMNotify warehouse staff of cancelled calls when parts have already been orderedEnsure required parts have been ordered for scheduled work (verification, not purchasing)Contact customers with "parts pending" status once parts arrive to schedule return visitsSupport positive customer experience by addressing and resolving low-level customer concernsOptimize technician routes to improve efficiency and support dispatching for profitabilityMaintain accurate customer files in ServiceTitan, including site-specific details (access issues, equipment, lifts, filters, etc.)Maintain and update the on-call schedule, including primary and standby techniciansMaintain accurate customer history records to support efficient future serviceCommunicate daily call capacity and scheduling constraints to the Service Manager and Customer Service RepresentativesCollaborate with the coordination team and department manager to support departmental goalsPerform other related duties as assigned Key Performance Indicators (KPIs)The following metrics will be used to evaluate effectiveness in the Service Dispatcher role:Number of customer complaints or compliments related to scheduling and communication Number of return trips or callbacks resulting from scheduling inefficiencies Accuracy and completeness of customer history files • Number of customer no-shows Proactive dispatch board management, including maintaining schedules 2–3 days in advance Travel time goal of 15 minutes (¼ hour) between service calls where geographically feasibleRequired Skills and Experience 2–3 years of dispatching, scheduling, or service coordination experience preferredExperience in a trade service environment (HVAC, plumbing, electrical, or similar) strongly preferredStrong organizational and multitasking skills in a fast-paced environmentExcellent communication skills with the ability to interact professionally with customers, technicians, and managementAbility to make real-time decisions and adjust schedules based on changing prioritiesCustomer service mindset with the ability to handle challenging situations calmly and professionallyProficiency with dispatching or service management software (ServiceTitan or similar preferred)Working knowledge of routing, scheduling efficiency, and technician productivity metricsStrong attention to detail and accuracy in data entry and recordkeepingWorking Conditions EnvironmentThis position operates primarily in an office environmentRegular use of computers, phones, and dispatching software systems Fast-paced setting requiring frequent communication and multitasking May require occasional early morning, evening, weekend, and rotating weekend coverage based on business and on-call scheduling needsPhysical AbilitiesThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitorAbility to speak concisely and effectively communicate Be able to communicate using a computer and phone/smart deviceSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjustMay require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbingCarrying supplies, up to 25 lbs.

Gem Plumbing & Heating

Service Dispatcher

Talent Acquisition

As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role.

HOUR

Brookside Mechanical

CSR / Dispatcher - Customer Service Agent

IRecruitee

The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station. Excellent communication and customer service skills to deal effectively with a wide variety of University personnel and/or outside individuals/organizations.

<div>Regis is a private Catholic coed university in Greater Boston with more than 3,000 undergraduate, graduate, and doctoral students within the four schools of arts and sciences, business and communication, health sciences, and nursing. Regis is located 12 miles from Boston on a beautiful suburban campus in Weston, MA. Founded in 1927 by the Sisters of Saint Joseph, Regis offers students a values-based education integrated with cutting-edge technology and industry-focused curriculum. Students can enroll in courses on campus or in the University's rapidly expanding online program.<br><br>Students from across the U.S. and abroad pursue studies in the University's School of Health Sciences, School of Business and Communication, School of Arts and Sciences and the Richard and Sheila Young School of Nursing. Regis students are encouraged to take advantage of flexible educational options like the Fast Track to Master's Program, which allows students to earn a combined bachelor and master's degree in as little as five years<br><br>Regis offers:</div>
<div> </div>
<ul>
<li>A classic New England campus environment with more than 70 percent of undergraduate students living on campus in five residence halls which include new suite-style rooms and fitness equipment.</li>
<li>A comprehensive internship program where students participate in unique clinical and internship experiences in Boston and the surrounding area. 97% of Regis graduates are employed full-time or are enrolled in graduate school six months after graduation.</li>
<li>Unique global experience opportunities through its Center for Global Connections, including study abroad and global service learning programs.</li>
<li>A nationally recognized nursing program that has received the National League for Nursing designation as a Center of Excellence in Nursing Education for a third consecutive time.</li>
<li>Broad academic support services through the Academic Center for Excellence and a 12:1 student-to-faculty ratio.</li>
<li>An expansive library with a learning commons, study and research space with FitDesks that allow students to exercise while studying, and a Dunkin' Donuts.</li>
<li>25+ clubs and organizations and student programming.</li>
</ul>
<p>The intergenerational campus includes a Children's Center, named 2017 Program of the Year by the National Coalition for Campus Children's Centers, and a Lifelong Learning program (LLARC) for senior adults with a passion for learning. Regis North, a satellite campus in Lawrence, Mass., in partnership with Northern Essex Community College (NECC), offers nursing, public health, sports management and health sciences bachelor degree completion programs to students in the Merrimack Valley. Regis is also an Apple Distinguished School for 2016-2018.</p>
<div>Regis has 20 men's and women's NCAA Division III athletic teams in the Great Northeast Athletics Conference (GNAC). The Athletic Facility includes:</div>
<div> </div>
<ul>
<li>Indoor facilities with three fitness rooms, a six-lane swimming pool, gymnasium, athletic training room, and team room.</li>
<li>Outdoor facilities with a turf field surface for field hockey, lacrosse, and soccer; an eight-lane track around the field; six tennis courts; and a softball diamond with a dirt infield and grass outfield.</li>
</ul>

Regis College

Customer Service Dispatcher

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Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulances Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers.

Lahey Hospital and Medical Center

Emergency Services Dispatcher

ADAPTED_NOW

_Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement,strengths-based development, and unlocking human potential.

Allegion

Service Dispatcher - Stanley Access Technologies - Canton, MA

The Service Dispatcher will coordinate daily HVAC service operations, manage technician schedules, and serve as a primary point of contact for customers. This position is responsible for coordinating technician schedules, dispatching service calls, and communicating with customers to ensure efficient daily operations.

Express Employment Professionals - Waltham-Framingham

HVAC Service Dispatcher

100hires

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Impact Fire Services, LLC

Your primary responsibility will be to ensure the smooth operation of service delivery by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes. Maintain accurate and up-to-date records of customer interactions, service requests, trade transactions, and job assignments using computer systems or dispatch software.

McClaren Heating & Air

[AW]-iCims

The Dispatcher must possess excellent written and verbal skills, apply written and verbal skills while working under stress, have the ability to apply excellent verbal and written skills for long periods of time, be assigned to a Dispatch Center for eight hours or more, work any and all shifts, work overtime and understand that they may be required to work at the direction of the shift supervisor. Ability to maintain self-control, poise, composure, and concentration while working in a fast-paced, multi-tasking environment with numerous interruptions and noise, and be able to remain calm, think clearly and use sound judgment when working with high pressure and stressful emergency situations.

Suffolk University

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The EMT Dispatcher is a critical role in emergency medical services for a 162 acre, 800 + residents and patients, that involves coordinating and dispatching first responders to respond to emergency calls and provide immediate medical assistance. 2. Dispatch Coordination: Use computer-aided systems (MaxtrixCare, Meditech, Ciscor OneSource, RoamAlert, Premysys, exacqVision CCTV, iTrak logging system) to effectively assign staff to emergency and support calls.

Hebrew Rehabilitation Center

EMT Security Dispatcher Per Diem

Communicate with the Boston Police Department (BPD), Boston Fire Department (BFD) and Boston Emergency Medical Services (BEMS), and other relevant Federal, State and Local enforcement and safety/security related agencies that provide for the public safety on campus and in the immediate surrounding areas; Responsible for important emergency and routine notifications to a variety of university and outside officials, including the Public Safety command staff, Buildings and Grounds staff, Student and Residential Life staff; Health Center and Counseling staff, BPD, BFD, and BEMS as well as dispatchers at other area colleges; Monitor all security and life safety systems on campus to assure that they operate properly and to respond as needed. CPR/First Aid /AED certification, along with other licenses and certifications prescribed by the Director of Public Safety/Chief of Police or his/her designee; Campus Public Safety experience and APCO Emergency Medical Dispatcher (EMD) and Public Safety Telecommunicator (PST) or other Public Safety/Law Enforcement dispatch training is desirable.

Simmons University

Public Safety Dispatcher/Officer

EMT Dispatcher Security 16 hours Part Time

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Position Summary: The EMT Dispatcher is a critical role in emergency medical services for a 162 acre, 800 + residents and patients, that involves coordinating and dispatching first responders to respond to emergency calls and provide immediate medical assistance. Dispatch Coordination: Use computer-aided systems (MaxtrixCare, Meditech, Ciscor OneSource, RoamAlert, Premysys, exacqVision CCTV, iTrak logging system) to effectively assign staff to emergency and support calls.

Hebrew Senior Life

EMT Dispatcher Security 16 Hours Part Time

Hebrew SeniorLife

Must be able to pass a NCIC/LEAPS exam in order to be certified to operate confidential informational electronic search equipment dedicated to law enforcement and community care taking. S/he will maintain records and logs of department daily activities, search files to obtain information, utilize information equipment in order to facilitate law enforcement and community care taking goals and missions.

WEEK

University of Massachusetts

Communications Dispatcher 2

Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate. MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors.

MV Transportation Inc

This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

Dispatcher Jobs in Boston, MA

Dispatcher SOFIE

Service Dispatcher Gem Plumbing & Heating

CSR / Dispatcher - Customer Service Agent Brookside Mechanical

Customer Service Dispatcher Regis College

Emergency Services Dispatcher Lahey Hospital and Medical Center

Service Dispatcher - Stanley Access Technologies - Canton, MA Allegion

HVAC Service Dispatcher Express Employment Professionals - Waltham-Framingham

Service Dispatcher Impact Fire Services, LLC

Service Dispatcher McClaren Heating & Air

Dispatcher Suffolk University

EMT Security Dispatcher Per Diem Hebrew Rehabilitation Center

Public Safety Dispatcher/Officer Simmons University

EMT Dispatcher Security 16 hours Part Time Hebrew Rehabilitation Center

EMT Dispatcher Security 16 Hours Part Time Hebrew Senior Life

EMT Security Dispatcher Per Diem Hebrew Senior Life

EMT Dispatcher Security 16 hours Part Time Hebrew SeniorLife

Communications Dispatcher 2 University of Massachusetts

Dispatcher MV Transportation Inc

Security Dispatcher Part Time, 16 hours Hebrew Rehabilitation Center

Security Dispatcher Part Time, 16 Hours Hebrew Senior Life

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