Retail Assistant Store Manager - 3728 First Cash, Inc.Retail Assistant Store Manager - 3728Scottsdale, AZ$2–$8 / hourEligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). • SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
NewStore Manager Sprouts Farmers Market IncStore ManagerPhoenix, AZSprouts Store Managers are responsible for overseeing, managing and maximizing the entire business operations of an assigned Sprouts store and all of its related departments; including Produce, Bakery, Deli, Meat, Dairy, Frozen Foods, Vitamins, Beer/ Wine, Bulk Foods, and all other areas of the store. As one of the fastest growing natural foods retailers, we're seeking proven leaders who appreciate that healthy living is a journey and are ready to provide an inviting experience where shoppers and team members alike are inspired to make healthier choices.
Store Manager - Perry Ellis Perry Ellis International - RetailStore Manager - Perry EllisTempe, AZThe Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The store manager is responsible for directing all activity required to achieve or exceed goals, including sales and profit objectives, customer service, human resources (as it relates to development and retention of the team) payroll and operating expenses, loss prevention, and merchandise presentation.
Assistant Grocery Manager Sprouts Farmers Market IncAssistant Grocery ManagerMesa, AZWith a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. As the Assistant Grocery Manager - you have a role in helping customers make healthy food choices by providing excellent customer service through managing and leading one of the busiest teams in our store.
Store Manager - Chicos Chico's FAS IncStore Manager - ChicosScottsdale, AZThis role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
General Manager Ulta Beauty, Inc.General ManagerQueen Creek, ArizonaFull timeWe bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goal (APG) metrics for the store.
Sales Manager Ulta Beauty, Inc.Sales ManagerChandler, ArizonaFull timeWe bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
Full Time Assistant Manager Pacific Sunwear of California, Inc.Full Time Assistant ManagerChandler, AZPacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture and ensuring the execution of the Stores KPls.
Part Time Assistant Store Manager Pacific Sunwear of California, Inc.Part Time Assistant Store ManagerGlendale, AZPacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Stores KPls.
NewFull Time Assistant Manager - San Tan Village Pacific Sunwear of California, Inc.Full Time Assistant Manager - San Tan VillageGilbert, AZPacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture and ensuring the execution of the Stores KPls.
Operations Manager, Scottsdale Hermes International SAOperations Manager, ScottsdaleScottsdale, AZ$92,000–$97,000 / yearThe freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
NewAssistant Sales Manager My WirelessAssistant Sales ManagerPhoenix, AZ$34,100–$59,100 / yearMy Wireless Assistant Retail Store Manager , your ability to assist and support the Retail Store Manager in coaching and leading your team members to provide the best customer experience and technology solutions from a variety of AT&T products and services offered by My Wireless. At My Wireless, our mission is to inspire team members through journeys that instill knowledge, habits, and skills to connect with our customers to realize goals and aspirations, one milestone at a time.
NewGM/HBC Manager Albertsons Companies IncGM/HBC ManagerScottsdale, AZLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit, while handling products in freezers, coolers and display cases and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases and fryers.
Retail Operations Manager PGA Tour Superstore IncRetail Operations ManagerScottsdale, AZResponsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle. The Operations Manager oversees critical business enablers such as labor budgets, store expenses, and shrink goals, while meticulously maintaining and optimizing inventory accuracy, store supplies, vendor relationships, technology, and facilities.
Grocery Manager Albertsons Companies IncGrocery ManagerFountain Hills, AZLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit, while handling products in freezers, coolers and display cases and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases and fryers.
Manager of Purveyor Relationship Boar's Head Provisions Co IncManager of Purveyor RelationshipPhoenix, AZThe characteristics of successful PRM go much deeper than possessing specific skills - they have the drive and passion for learning about our products, enthusiastically sharing this information with their assigned Local Purveyors and customers, following through and thinking ahead, and continuously implementing strategies and solutions that drive measurable and tangible results. Purveyor Relationship Managers (PRM) are responsible for guiding, influencing, supporting and growing their assigned Boar's Head Local Purveyors to successfully maximize sales, and ensure best in-class executions in the marketplace.
Co Manager Ulta Beauty, Inc.Co ManagerPhoenix, ArizonaFull timeLeverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., shipment, replenishment, cycle counts, Destroy In Fields (DIFs), Return to Vendors (RTVs), planograms, inventory, and ad set processes) on time, and within payroll budget. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Assistant Store Manager - Chico\s Chico's FAS IncAssistant Store Manager - Chico\sScottsdale, AZ$16–$20 / hourlanguage='en', keywords=None, robots=None, og_title=None, og_description=None, og_url=None, og_image=' https://jobs.chicos.com/static/sites/www/files/images/global/share-this/social-image.jpg?new ', og_audio=None, og_determiner=None, og_locale=None, og_locale_alternate=None, og_site_name=None, og_video=None, favicon=' https://jobs.chicos.com/static/sites/www/files/images/global/favicons/favicon-32x32.png?1703108628 ', dc_terms_created=None, dc_date_created=None, dc_date=None, dc_terms_type=None, dc_type=None, dc_terms_audience=None, dc_terms_subject=None, dc_subject=None, dc_description=None, dc_terms_keywords=None, modified_time=None, published_time=None, article_tag=None, article_section=None, source_url=' https://jobs.chicos.com/job/39024/assistant-store-manager-chicos-store-manager-us-az-scottsdale-15211-n-kierland-blvd-ste-100/ ', status_code=200, scrape_id='019f8571-d2b0-735a-8bed-37066b3930da', num_pages=None, content_type='text/html; charset=utf-8', proxy_used='basic', cache_state='miss', cached_at=None, credits_used=1, error=None) links=None images=None screenshot=None actions=None warning=None change_tracking=None branding=None.
Assistant Manager, Scottsdale Hermes International SAAssistant Manager, ScottsdaleScottsdale, AZ$80,531.73–$95,000 / yearThe Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.
Service Manager Sprouts Farmers Market IncService ManagerMesa, AZHave demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising. Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.
Manager Activities Food & Beverage - Department Head Marriott Vacations Worldwide CorpManager Activities Food & Beverage - Department HeadAZRestaurant/Event Room Operations - Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing. Bar - Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.
Full Time Assistant Store Manager - Arrowhead Towne Center 0087 Pacific Sunwear of California, Inc.Full Time Assistant Store Manager - Arrowhead Towne Center 0087Glendale, AZThe Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Stores KPls. A day in the life, what you'll be doing: Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
Group Sales Manager - *Must have Food Service Equipment Sales Experience - Phoenix, AZ WasserstromGroup Sales Manager - *Must have Food Service Equipment Sales Experience - Phoenix, AZPeoria, ArizonaLeads the department in business development by calling on independent and multi-unit restaurants as well as architects and other professionals at commercial, industrial, and other establishments to persuade prospective client of desirability and practicability of products or services offered. · Assists staff by working with end user to make equipment selections, process improvements, or use of materials or services which would result in cost reduction or improvement in operations.
Boat Service Manager BPS Direct LLCBoat Service ManagerGlendale, AZAssists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.
Assistant Manager, Fulfillment The RealReal IncAssistant Manager, FulfillmentPhoenix, AZ$59,608.80–$80,912 / yearAs a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. As Assistant Manager Fulfillment, you lead and develop a team of 1 or 2 Leads and warehouse technicians while driving strategic planning and execution of department initiatives.
Logistics Operations Manager Google LLCLogistics Operations ManagerPhoenix, AZBuild, Run and Innovate Google's Logistics Network to deliver equipment at speed, scale, efficiency and predictability in a sustainable and compliant manner through operational excellence. Be proactive in turning these thoughts into a documented business case, present the business case to your peers and management for approval, and provide ongoing project management.
Operations Manager, Technology Store Grand Canyon University Dining ServicesOperations Manager, Technology StorePhoenix, AZProvides leadership to all student staff in customer service by ensuring associates are greeting and assisting customers, offering feedback as needed. An equivalent combination of education, training and relevant work experience from comparable knowledge, skills, and abilities have been achieved may be substituted upon supervisor's approval.
Sr. Manager Demand Planning & Allocation - Cat Consumables PetSmart LLCSr. Manager Demand Planning & Allocation - Cat ConsumablesPhoenix, AZManages the end-to-end process of demand planning and allocation optimization, including in-stock and service levels for funded items and promotional product; set targets and achieves plans for inventory and space productivity required to support the sales, gross margin and in-stock plans, maintain high levels of promotional product availability during promotional periods while minimizing ad residue, and optimizing end-caps, drive aisle, and in-line storytelling and integration consistent with consumer shopping patterns. Also, you will be responsible for leading both the Demand Planning decision making process and Allocation decisions for all departments within your area of responsibility as well as, identifying and communicating opportunities for improvement to your manager while working with your peers and business partners to enable an effective cross functional team.
General Manager - Optical America's BestGeneral Manager - OpticalPhoenix, AZFull timeAs a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day. This includes managing all aspects of operations — from financial performance and team leadership to merchandising, training, and patient care.
Assistant Manager - Optical America's BestAssistant Manager - OpticalMesa, AZFull timeBy overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too. Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Territory Manager Advastar, IncTerritory ManagerPhoenix, AZ$85,000–$95,000 / yearKEYWORDS: Territory Manager, Branch Manager, Operations Manager, Subcontractor Management, 1099 Contractors, Installer Management, P&L, Inventory Control, Field Operations, Home Services, Outdoor Structures, Sheds, Playsets, Building Materials, Retail Operations, Big Box Retail, Merchandising, Customer Satisfaction, Scheduling, Conflict Resolution, Construction, Outdoor Living, Branch Operations, Field Management, Contractor Recruiting. A nationally recognized home products company — one of the most widely distributed brands in the backyard structure and outdoor living category — is adding a Territory Manager to oversee its Phoenix branch.
Assistant Manager ll Dollar Tree IncAssistant Manager llMesa, AZResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
Assistant Manager Il Dollar Tree IncAssistant Manager IlAZResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
Assistant Manager II Dollar Tree IncAssistant Manager IITempe, AZResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
Assistant Manager I Dollar Tree IncAssistant Manager IPhoenix, AZResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
Store A Manager Circle K StoresStore A ManagerChandler, ArizonaPrepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
Store C Manager - 2741601 Circle K StoresStore C Manager - 2741601Gilbert, ArizonaPrepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
Store C Manager Circle K StoresStore C ManagerMesa, ArizonaPrepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
Store B Manager - 2741702 Circle K StoresStore B Manager - 2741702Chandler, ArizonaPrepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
External Manager in Training Circle K StoresExternal Manager in TrainingTempe, ArizonaBe exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
Manager In Training Circle K StoresManager In TrainingMesa, ArizonaPrepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
Manager in Training Circle K StoresManager in TrainingPhoenix, ArizonaBe exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
manager in training Circle K Storesmanager in trainingTempe, ArizonaBe exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
Manager, Category - Large Format Anheuser-Busch InBevManager, Category - Large FormatPhoenix, AZFrom our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. COMPANY: We are home to the nation's most iconic beer and beyond beer brands, including Michelob ULTRA - America's #1 top-selling beer - as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands.
Meat/Seafood Manager Sprouts Farmers Market IncMeat/Seafood ManagerAZWith a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. If the thought of helping people make healthy choices in one of the fastest growing retailers is up your alley - then we need YOU to join our winning team at Sprouts Farmers Market as a Meat & Seafood Manager.
Territory Sales Manager - Apache Junction & Mesa (Eastern) Pollard Banknote Limited ArizonaTerritory Sales Manager - Apache Junction & Mesa (Eastern)Phoenix, AZFull timeUnder the direction of the District Sales Supervisor, the Territory Sales Manager will be responsible for providing exceptional service to the Arizona Lottery's retail partners; including, delivering training on new game launches, effective merchandising of lottery products; routinely analyzing retailer sales data and using that information to develop strategies to increase sales. Implement specific intensive sales techniques and retailer programs designed to increase awareness of Lottery products and achieve sales goals in designated high potential retailers.
Manager Replenishment Sprouts Farmers Market IncManager ReplenishmentPhoenix, AZWith a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. They will also partner closely with the internal partners (DC, Inbound logistics, Vendor Collaboration) and our external vendor partners to ensure efficiencies and innovation in managing our supply chain cost while achieving our goal of Freshness First.
Assistant Store Manager Tommy Bahama GroupAssistant Store ManagerChandler, AZSet the course - Build strong sales and service relationships with guests in all aspect of store operations; setting the tone to consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience. Create a relaxed destination - Partner in conjunction with the Store Manager, leading by example through motivation, support, and communication with the ultimate goal of providing an exceptional and rewarding lifestyle experience for both internal and external guests.
MIT (Manager in Training) Windsor IncMIT (Manager in Training)Glendale, AZMust be able to: access all areas of the store including sales floor, stock area and register area, operate and use all equipment necessary to run the store, climb ladders, move or handle merchandise throughout the store (generally weighing from 0-25 pounds) and work varied hours/days to oversee store operations. Women come to Windsor to find that perfect look that makes them feel beautiful and we have been there for them for all of life's important moments - your first kiss at the dance, graduation, the big interview and the wedding party.
Retail Manager - Mens Camo Footwear BPS Direct LLCRetail Manager - Mens Camo FootwearMesa, AZStaff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.