Grand Rapids, MI28 days ago
Required • 5+ years of progressive guest services or hospitality operations leadership, including meaningful food & beverage experience • 3+ years managing multi-unit teams in high-volume, guest-facing environments • Proven track record driving revenue growth, managing budgets, and delivering measurable operational results • Strong financial acumen: P&L management, proformas, budget forecasting, and labor cost analysis Preferred • Background in zoos, aquariums, museums, science centers, or other mission-driven attractions or in the hospitality or guest-facing organizations • Experience leading organizations through significant growth phases • Familiarity with membership programs, private events, and experiential revenue models. With a culture defined by purpose and impact and tremendous growth opportunity ahead, including the prospect of a new aquarium, the Zoo is seeking a Director of Guest Services to architect its guest-facing commercial operations: leading the teams and strategies that drive revenue, deliver exceptional experiences, and fuel the mission.