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The Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.

YEAR

Sun Life Financial Inc

Director, Customer Service

The Division Director directly manages and develops a team of Directors of Business Development while remaining actively engaged in the business through field coaching, joint physician meetings, strategic account planning, and executive-level physician recruitment. The Division Director partners closely with Division Presidents, Market CEOs, Facility Administrators, and Operations Leadership to develop and execute annual growth strategies, establish financial targets, monitor performance, and ensure successful execution across the division.

Surgery Partners

Division Director Of Business Development - West

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Surgery Partners Inc

Division Director of Business Development - West

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business. Drive cross-functional resolution of customer-impacting risks, including schedule constraints, site readiness gaps, deployment blockers, service-quality concerns, audit findings, and operational escalations.

For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity

Oracle Corp

Director, Customer Experience

This role leads a multi-disciplinary team of Operational Service Delivery Managers (SDMOs), Project Managers, and Release Managers, providing unified direction across the functions responsible for running services, delivering programs, and controlling the flow of change through lower and production environments. The Director and their team are the primary operational liaison to customers and customer-facing teams, working hand-in-hand with Service Delivery Managers (SDMs), Associate General Managers, and regional Customer Success Heads to ensure that service performance translates into sustained customer confidence.

2018 America's Best Midsize Employers, by Forbes

Cubic Corporation is the parent company of three major businesses, Cubic Transportation Systems (CTS) and Cubic Mission & Performance Solutions (CMPS). 

CTS is a leading integrator of payment and information technology and services for intelligent travel solutions worldwide. 

CMPS is a leading provider of realistic combat training systems, secure communications and networking, and highly specialized support services for military and security forces of the U.S. and allied nations. CMPS also provides networked Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) capabilities for defense, intelligence, security, and commercial missions.

Cubic Corp

Director, Service and Release Management

The role carries end-to-end accountability for customer outcomes across all four Lines of Service; Contact Center (Customer Experience Centers), Technology & Service Operations, Financial Services, and Field Services, spanning both active deployment programs and steady-state service operations. Deployment & Program Delivery Oversight - During active deployment phases, including program change, BAU change, security change, and maintenance activities, ensures that all Lines of Service are mobilized, coordinated, and executing to contracted scope and schedule.

Regional Head of Customer Success, NAM

Responsibilities include building strong leadership pipelines, developing growth strategies for the region, and management of the P&L of Ambulatory Surgery Centers in partnership with ASC Center Administrators and Physician partners. Develops and mentors Center Administrators with all business office functions, focusing on critical functions such as clinical and revenue cycle to ensure operational alignment, priority setting, and execution of overall management.

AmSurg Corp

Director, Operations - Transition & Integration

Establish and maintain positive working relationships with the Tennessee Municipal League, Public Entity Partners, Tennessee Municipal Bond Fund, Tennessee City Managers'' Association, and all other affiliate organizations, other affiliate professional organizations/associations of municipal officials. Established in 1949, the Municipal Technical Advisory Service (MTAS) provides consulting and training services to 345 incorporated cities in the State of Tennessee, units of state government, and professional associations associated with municipal government as part of the university's public service mission.

University of Tennessee System

Executive Director - IPS

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Aligns activities with internal teams (i.e., Service regarding existing clients, R&D regarding product roadmap, Sales regarding cross/up sell and retention, Finance & Marketing Operations regarding metrics & forecasting, Regional VP leadership teams).

Becton Dickinson and Co

Associate Customer Success Executive- East

Directsand grows a dialysis business within a defined region through effective leadership and management of all aspects of customer service, quality patient care, marketing and responsible financial management. This may include but is not limited to providing oversight of the JV operations; participating in or organizing JV Board meetings and JV Management meetings assuming Board positions as needed, and taking the appropriate steps to ensure the JVs are in compliance with all pertinent company and regulatory requirements.

Fresenius Medical Care North America is a wholly owned subsidiary of Fresenius Medical Care AG & Co. KGaA, located in Bad Homburg, Germany. Through our dialysis services entity, Fresenius Medical Services, we operate more than 2,100 outpatient dialysis clinics in the U.S. Our Renal Therapies Group is responsible for the manufacture and distribution of a variety of dialysis products and equipment, including dialysis machines, dialyzers and other dialysis-related supplies. 

Director Of Customer Service Jobs in Nashville, TN

Director, Customer Service Sun Life Financial Inc

Division Director Of Business Development - West Surgery Partners

Division Director of Business Development - West Surgery Partners Inc

Director, Customer Experience Oracle Corp

Director, Service and Release Management Cubic Corp

Regional Head of Customer Success, NAM Cubic Corp

Director, Operations - Transition & Integration AmSurg Corp

Executive Director - IPS University of Tennessee System

Associate Customer Success Executive- East Becton Dickinson and Co

Regional VP Fresenius Medical Care

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