NewTest Technician JobotTest TechnicianLittleton, CO$26–$35 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a team of accomplished engineers and operations personnel with a diverse range of critical skills, decades of mission experience, and a passion to develop unique component solutions for space applications.
NewNICET Fire Alarm Technician JobotNICET Fire Alarm TechnicianLittleton, CO$65,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By combining advanced technology with real-world expertise, we deliver scalable, intelligent systems that enhance comfort, safety, and operational efficiency across commercial, industrial, healthcare, education, and government facilities.
NewFire Sprinkler Service Technician JobotFire Sprinkler Service TechnicianDenver, CO$25–$48 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a rapidly growing national provider of life safety, security, and low-voltage systems services supporting commercial, industrial, and mission-critical facilities across the United States.
Heavy Equipment Shop Technician JobotHeavy Equipment Shop TechnicianDenver, CO$30–$45 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client is a fast-growing, technology-driven leader in the construction industry, helping contractors improve productivity through innovative equipment solutions and exceptional customer service.
Engineering Technician JobotEngineering TechnicianDenver, CO$26–$40 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Join a respected employee-owned engineering consulting firm with a long-standing reputation for delivering complex geotechnical, environmental, and civil engineering projects across both the public and private sectors.
Registered Veterinary Technician West Denver Veterinary Hospital & WellnessRegistered Veterinary TechnicianWheat Ridge, CO$22–$28At West Denver Veterinary Hospital & Wellness, were not just another vet clinic ” were a tight-knit team that believes in excellent medicine, positive energy, and work-life balance that actually exists. We believe in being a partner in pet healthcare, centered on a philosophy of prevention, early diagnosis, and advanced care to ensure pets live long, happy lives.
Registered Veterinary Technician Tall Grass Animal HospitalRegistered Veterinary TechnicianAurora, CO$23–$27Aurora offers the perfect combination of metropolitan convenience and access to the natural beauty that Colorado is famous for, providing an ideal setting to grow your career while maintaining a rich, fulfilling life outside of the practice. You will be practicing in a welcoming location established since 2016, where client service is paramount and the relationship between the client and the hospital is deeply trusted, as proven by our excellent community rating.
Registered Veterinary Technician Family Veterinary HospitalRegistered Veterinary TechnicianEvergreen, CO$23–$26Located just west of Denver, this area provides spectacular opportunities for outdoor enthusiasts, including hiking, skiing, and exploring beautiful natural landscapes right outside the hospital doors. Utilize Your Full Skillset: You'll be a vital part of the medical team, providing comprehensive patient care, including administering treatments, monitoring anesthesia, and performing lab work.
Registered Veterinary Technician Rocky Mountain Small Animal HospitalRegistered Veterinary TechnicianHighlands Ranch, CO$25–$29We provide complex care across multiple specialties, including Internal Medicine, Cardiology, Orthopedics, and advanced soft tissue Surgery, ensuring you have the exposure needed to continually grow your clinical expertise alongside highly dedicated teammates. The location provides easy access to vast open space, local hiking trails, and is an ideal launching point for weekend trips into the Rocky Mountains, supporting a healthy work-life balance built around recreation.
Registered Veterinary Technician Special Friends Veterinary Clinic & GroomingRegistered Veterinary TechnicianAurora, CO$25–$29We actively support programs that help all teammates achieve their career goals, whether that means advancing your medical knowledge, pursuing professional credentialing, or moving into future leadership roles within the hospital. Special Friends Veterinary Clinic & Grooming has been a deeply trusted partner in the Aurora community since 1993, emphasizing a warm, personal atmosphere where the focus is on treating every pet and client like family.
Roadside Diesel Technician ROCKY MOUNTAIN TRUCK CENTER GROUPRoadside Diesel TechnicianBrighton, CO$20–$40Full timeJob DetailsJob Location: Brighton - Brighton, CO 80601Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $20.00 - $40.00 HourlyTravel Percentage: Road WarriorJob Category: Skilled Labor - TradesAt Rocky Mountain Truck Centers (RMTC), we’re on the lookout for exceptional Diesel Technicians eager to tackle mechanical challenges head-on. Training and Development: We invest in your continuous improvement with a generous annual training budget of $7,900 per technician for ongoing development and certification, including: • Access to specialized courses like Meritor and OEM training.
CAD Technician Keller North America, Inc.CAD TechnicianDenver, CO$27–$30 / hourActual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law . Creating drawing submittal schedules based on the customer’s construction requirements and monitor progress required to maintain schedule.
Infrastructure Technician Staff ExpertsInfrastructure TechnicianBrighton, CO$26–$36Configure, install, troubleshoot, and monitor communications devices, including switches, hubs, wireless devices, MESH networking components, voice system, RF systems and other networking infrastructure (both copper and fiber optic). We specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics.
NewEcho Vascular Technician Intermountain HealthEcho Vascular TechnicianGolden, COIn this role, you will perform high-quality echocardiograms and vascular ultrasound studies, support accurate diagnoses, and collaborate closely with cardiologists, vascular specialists, and nursing staff. Intermountain Health is seeking an Echo Vascular Technician to join our Healthcare & Medical Services team.
NewEcho Vascular Technician $10,000 Sign on Bonus Intermountain HealthEcho Vascular Technician $10,000 Sign on BonusGolden, COIntermountain Health seeks an Echo Vascular Technician to perform high-quality echocardiography and vascular ultrasound exams in a patient-centered, team-based environment. You will conduct diagnostic cardiac and vascular studies, optimize imaging quality, and accurately document findings to support timely clinical decisions.
Production Technician AxelonProduction TechnicianAurora, COExperience using various tools including manual/electric tools, drill press, press brake, fork truck, jib crane, template/fixtures, hand carts, tape measure, storage/packaging materials, and prescribed safety equipment. Minimum one year of experience in an assembly-related role with the use of hand and/or power tools (experience in automotive repairs, construction, carpentry, or other assembly type environments will be considered).
NewEngineering Development Technician II York Space Systems LLCEngineering Development Technician IIDenver, CO$25–$34 / hourPrimary responsibilities include working independently or with a small team on complex mechanical assemblies, soldering, harness build, inspection, test, and more. Additional tasks involve inspecting, assembling, integrating, and operationally checking flight hardware and ground support equipment.
Technician IV - Development Technician BAE Systems PlcTechnician IV - Development TechnicianBoulder, COfor description visit the url https://jobs.baesystems.com/global/en/job/BAE1US125191BREXTERNAL/Technician-IV---Development-Technician .
Technician II - Materials and Process Development Labs BAE Systems PlcTechnician II - Materials and Process Development LabsWestminster, COfor description visit the url https://jobs.baesystems.com/global/en/job/BAE1US124075BREXTERNAL/Technician-II---Materials-and-Process-Development-Labs .
EDUCATIONAL TECHNICIAN (CHILD DEVELOPMENT) United States Air ForceEDUCATIONAL TECHNICIAN (CHILD DEVELOPMENT)CO$34,799–$82,938 / yearACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).
NewBusiness Development Reservoir Engineering Technician INEOS BelgiumBusiness Development Reservoir Engineering TechnicianDenver, CO$100,000–$150,000 / yearEducation & ExperienceBachelor's degree in engineering, mathematics, data science, data analytics, or a related field.5-10 years in reservoir technician experience in an E&P environment, with at least 1–2 years specifically dedicated to Corporate Development, M&A, or A&D workflows. Owning and operating producing US onshore assets is part of INEOS Energy's strategy to build a global integrated portfolio, fit for the energy transition, offering high-quality energy solutions to its customers.
NewAutomotive Technician (B or C Level) - 1398 PromotiveAutomotive Technician (B or C Level) - 1398Broomfield, CO$16–$20 / hourSome positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. This is an excellent opportunity for a motivated technician who wants consistent work, strong earning potential, and the opportunity to continue developing their skills in a supportive, team-oriented environment.
Pharmacy Technician Inpatient I University of Colorado HealthPharmacy Technician Inpatient IAurora, CO$22.14–$28.78 / hourPicture yourself on a dynamic team improving lives in the following way(s): Provides top of scope pharmacy support utilizing evidence-based protocols and best practices to promote safety at the point of care. Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure.
NewPharmacy Technician University of Colorado HealthPharmacy TechnicianAurora, CO$20.26–$26.34 / hourIf you currently have both a PHAT (Pharmacy Technician) certification from the State Board of Pharmacy (not provisional) and national certification as a Pharmacy Technician (CPhT) you may be hired into a Pharmacy Tech I title. Picture yourself on a dynamic team improving lives in the following way(s): Provides top of scope pharmacy support utilizing evidence-based protocols and best practices to promote safety at the point of care.
Pharmacy Technician (Float Pool) Macpower Digital Assets Edge Private LimitedPharmacy Technician (Float Pool)Aurora, CORemote$26.35–$33.35 / hourMinimum one year pharmacy technician experience, or one year as Pharmacy Clerk in Colorado, or completion of five-month pharmacy technician training program with community rotation, or national certification. These include verifying prescription refill requests, typing labels, counting and pouring medications, maintaining inventories, balancing revenue, and coordinating Pharmacy Clerks.
Pharmacy Technician Macpower Digital Assets Edge Private LimitedPharmacy TechnicianAurora, CORemote$26.35–$35.89 / hourMinimum one year pharmacy technician experience, or one year as Pharmacy Clerk in Colorado, or completion of five-month pharmacy technician training program with community rotation, or national certification. These include verifying prescription refill requests, typing labels, counting and pouring medications, maintaining inventories, balancing revenue, and coordinating Pharmacy Clerks.
Engineering Technician Manpower EngineeringEngineering TechnicianBroomfield, COTemporaryManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Fire Alarm Technician (NICET II) – $35/hr – Commercial Projects | Aurora, CO Manpower EngineeringFire Alarm Technician (NICET II) – $35/hr – Commercial Projects | Aurora, COAurora, COTemporaryp> ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
R&D Optics Engineering Technician Manpower EngineeringR&D Optics Engineering TechnicianBroomfield, COTemporaryManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Certified Veterinary Technician - Castle Pines, CO Castle Pines Veterinary Hospital - WellHaven Pet HealthCertified Veterinary Technician - Castle Pines, CODenver, CORemoteMay routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances. Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.
Pharmacy Technician I Denver Health and Hospital AuthorityPharmacy Technician IDenver, ColoradoOur benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
Specialty Pharmacy Medication Liaison (Pharmacy Technician) Denver Health and Hospital AuthoritySpecialty Pharmacy Medication Liaison (Pharmacy Technician)Denver, ColoradoThe Pharmacy Medication Liaison, under the general supervision of a pharmacist and in conjunction with clinical staff, is responsible for providing access to non-specialty and specialty medications for patients by completing pharmacy-benefit prior authorization requests (PAR), co-pay assistance programs, medication assistance programs, benefits investigation, coordinating refill renewal requests, managing PAR and prescription renewal dates, and assisting patients without health insurance to connect with the Enrollment department as applicable. Displays effective file management by maintaining documentation and detailed records of program participation, medications dispensed, and value of medications provided to patients via the Medication Assistance Program (10%).
Infusion & Specialty Pharmacy Medication Liaison (Pharmacy Technician) Denver Health and Hospital AuthorityInfusion & Specialty Pharmacy Medication Liaison (Pharmacy Technician)Denver, ColoradoThe Pharmacy Medication Liaison, under the general supervision of a pharmacist and in conjunction with clinical staff, is responsible for providing access to non-specialty and specialty medications for patients by completing pharmacy-benefit prior authorization requests (PAR), co-pay assistance programs, medication assistance programs, benefits investigation, coordinating refill renewal requests, managing PAR and prescription renewal dates, and assisting patients without health insurance to connect with the Enrollment department as applicable. Displays effective file management by maintaining documentation and detailed records of program participation, medications dispensed, and value of medications provided to patients via the Medication Assistance Program (10%).
Inpatient Pharmacy Technician I Denver Health and Hospital AuthorityInpatient Pharmacy Technician IDenver, ColoradoOur benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
Medication Transition Specialist - Pharmacy Technician II Denver Health and Hospital AuthorityMedication Transition Specialist - Pharmacy Technician IIDenver, ColoradoPerforms introductory technical tasks in specialty areas such as medication histories, sterile and non-sterile preparation, payer adjudication, call center, clinical pharmacy support, inventory management including controlled substance handling and accountability, and repackaging. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Pharmacy Technician II - Correctional Care Evenings and Weekends Denver Health and Hospital AuthorityPharmacy Technician II - Correctional Care Evenings and WeekendsDenver, ColoradoPerforms introductory technical tasks in specialty areas such as medication histories, sterile and non-sterile preparation, payer adjudication, call center, clinical pharmacy support, inventory management including controlled substance handling and accountability, and repackaging. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Technician I, Pharmacy-Outpatient Retail Denver Health and Hospital AuthorityTechnician I, Pharmacy-Outpatient RetailDenver, ColoradoOur benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
Engineering Technician, Intermediate MindlanceEngineering Technician, IntermediateBoulder, CO$20.58–$25.72 / hourBasic Linux Exposure: Familiarity with turning on/off a Linux system, basic navigation in a graphical user interface (GUI) or understanding of simple command-line prompts (e.g., how to open a terminal). Technologies: What does this temp must know to perform the required job duties (T hese are not preferred technologies - If they do not have these technologies they will be rejected completely).
Veterinary Technician - Instructor PRN Pima Medical InstituteVeterinary Technician - Instructor PRNAurora, CO$31–$38.75 / hourIn this role, you will bring your clinical expertise into the classroom and lab, guiding the next generation of veterinary nursing professionals through hands-on instruction, mentorship, and real-world skill development. Veterinary Technician Instructor Location: Pima Medical Institute - Aurora Campus | On-Site Position Type: Substitute - As available Mon - Fri - 8-12 Compensation: $31.00 - $38.75 per hour.
Registered Veterinary Technician Supervisor VCA IncRegistered Veterinary Technician SupervisorEnglewood, CO$23–$30 / hourWhat You Bring: LVT/CVT/RVT license required 3+ years of veterinary technician experience Have prior leadership experience-or a clear desire and ability to grow into a leadership role A deep appreciation for teamwork and mentorship Are confident in your clinical skills and enjoy teaching others Communicate clearly, calmly, and respectfully Take pride in your work and value a supportive, team-based culture Comfort with (or interest in learning) exotic animal handling A sense of humor and a whole lot of compassion. What We Offer: A truly supportive, no-drama culture Competitive pay based on experience Medical, dental, and vision insurance PTO, paid holidays, and CE allowance Uniform allowance + employee pet discounts Opportunities for personal and professional growth A place where your voice matters and your well-being is prioritized.
Engineering Technician eTeam Inc.Engineering TechnicianBoulder, CO$25.72 / hourBasic Linux Exposure: Familiarity with turning on/off a Linux system, basic navigation in a graphical user interface (GUI) or understanding of simple command-line prompts (e.g., how to open a terminal). unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
NewPharmacy Technician Compounding BrightSpring Health ServicesPharmacy Technician CompoundingEnglewood, CO$25–$30 / hourThe home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita. Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital.
Pharmacy Technician / Pharm Tech Apprenticeship Walgreen CoPharmacy Technician / Pharm Tech ApprenticeshipHighlands Ranch, CO$18–$21.50 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
Construction Technician - Laborer (27773252) Azuria Water SolutionsConstruction Technician - Laborer (27773252)Littleton, COConstruction Technician - Laborer Job Title: Construction Technician - Laborer Job ID: 27773252 Location: Littleton, CO 80120 Other Location: Description As a leader in the industry, Insituform Technologies LLC, an Azuria Water Solutions company, is a global company that has been providing pipeline protection services for more than 50 years. We are currently offering a limited-time sign-on bonus of $4000 for new hires with a valid CDL license and sign-on bonuses for new hires without a current CDL license are also available at a reduced amount.
Lead Technician - Window Cleaning & Exterior Services Sparkle SquadLead Technician - Window Cleaning & Exterior ServicesArvada, ColoradoAs we continue expanding, we're looking for a Lead Technician to join our Colorado team — someone who thrives in the field, leads with integrity, and sees every job as an opportunity to impress. Identify and suggest relevant upsells (e.g., gutter cleaning, pressure washing, screen repair) to enhance the customer’s service.
Research Technician - Building Energy Sciences NLRResearch Technician - Building Energy SciencesGolden, ColoradoNLR takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. A comprehensive acquaintance with and understanding of both general and detailed aspects of technical support activities, and their practical application to a wide variety of problems and situations specific to the discipline or field supported.
Pharmacy Technician II HCA HealthcarePharmacy Technician IIDenver, CO$19.88–$27.84 / hourOffering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Consistently among the Denver Business Journals’ list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.
HVAC Service Technician (EPA Req.) at Jetson Home HireAlignedHVAC Service Technician (EPA Req.) at Jetson HomeCentennial, COLORADOAs the first fully vertically integrated home electrification company, we make clean energy simple, transparent, and affordable through technology, automation, and data-driven solutions. This is a non-selling, purely technical role focused on diagnosing, troubleshooting, and supporting residential heat pump systems.
HVAC Commercial Boiler Technician Haynes Mechanical SystemsHVAC Commercial Boiler TechnicianDenver, COBased in our Denver market, this position requires the individual to troubleshoot, repair, maintain, and install commercial HVAC and related equipment as assigned with a focus on large commercial and industrial steam/hot water boiler systems, typically found in hospitals, universities, commercial office buildings, and large manufacturing facilities. Communicates effectively with customers, regardless of their level of technical knowledge: can explain to customers the cause of their problem and the remedy; if a problem has not been repaired, offers an explanation of the situation and recommends next steps.
Commercial Chiller Technician Haynes Mechanical SystemsCommercial Chiller TechnicianDenver, CO$50–$65 / hourThe commercial Chiller Technician position requires the individual to troubleshoot, repair, maintain, and install commercial HVAC and related equipment as assigned with a heavy focus on large commercial and industrial chillers typically found in hospitals, universities, commercial office buildings, and large manufacturing facilities. Communicates effectively with customers, regardless of their level of technical knowledge: can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps.