SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Must have the ability to multi task and function calmly in stressful situations Must possess strong customer service skills Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail Knowledgeable of all Public Safety Policies and Procedures Understand HIPAA and Patient confidentiality compliance Demonstrates emergency preparedness knowledge. LICENSES AND CERTIFICATIONS Required Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure and DL - Driver License - State Licensure - Texas Department of Licensing and Regulation PSV Must obtain a Texas DL within 90 days and IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) - International Association for Healthcare Security & Safety PSV and NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute Preferred BLS - Basic Life Support or Instructor (AHA).