Drives accountability of established and communicated sales expectations and goals through the timely coaching and feedback of sales associates* Works with leadership, peers and staff in assigned departments, ensuring everyone plays their part in managing the daily sales pipeline and that estimates, proposals and customer contacts are properly managed and fully leveraged by sales associates* Ensures that sales associates leverage selling tools available to the Outlet to improve close rates and drive sales* In addition to the above responsibilities, this individual is held accountable for other duties as assigned* Responsibilities Specific to the Outlet Supervisor* Manages inventory, merchandising, sales, and customer service activities in Outlet* Ensures a professional sales staff is in place at all times to drive and achieve business goals* Teaches and demonstrates effective use of Lowe's selling and service model* Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.* Manager-on-Duty (MOD)* Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency* Walks the store, observing customer/associate interaction and providing in-the-moment coaching* Ensures associates are equipped and prepared to deliver quality sales and service* Shifts associates to areas of high customer traffic or hotspots as needed* Validates that aisles remain clean, safe, and free of clutter* Hands off shift observations in-person to the next MOD* Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders* In addition to the above responsibilities, this individual is held accountable for other duties as assigned.