Walnut Creek, CA30+ days ago
p>Leadership + Team Management • Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales • Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates • Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities. Role Responsibilities Customer Experience • Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; • Empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals • Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele • Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience.