NewIndustrial and Automation Maintenance Manager JobotIndustrial and Automation Maintenance ManagerOrefield, PA$130,000–$150,000 / yearOur client, a leading industrial manufacturing organization, is seeking a highly skilled Industrial & Automation Maintenance Manager to oversee maintenance operations, drive equipment reliability, and lead automation initiatives across their facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewMachine Shop Manager JobotMachine Shop ManagerNorth Wales, PA$42–$52 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewFood & Beverage Catering Assistant Manager Dorney ParkFood & Beverage Catering Assistant ManagerGilbertsville, PASee Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Qualifications:2+ years of leadership experience in high‑volume food service (quick‑serve, multi‑unit, catering/banquets, stadiums, or attractions); multi‑unit experience preferred.
NewSr Manager Engineering Constellation EnergySr Manager EngineeringMacungie, PA$183,600–$204,000Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes. Bachelor's degree in Engineering (Chemical, Civil/Structural, Electrical, Industrial, Mechanical or Nuclear) or related science OR Active/Inactive Senior Reactor Operator (SRO) license.
NewRetail Manager - Albright College AramarkRetail Manager - Albright CollegeReading, PAAdopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins . Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development .
NewCatering Manager 3 SodexoCatering Manager 3BETHLEHEM, PA$61,710–$79,860What You Bring: solid organizational skills; excellent leadership/team building skills; the ability to handle catering at all levels from students to executives; professional demeanor; demostrated history of event/catering management of VIP levels and high volume. Minimum Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Case Manager, Behavioral Health (Per Diem) St. Luke's Health Network, Inc.Case Manager, Behavioral Health (Per Diem)Allentown, PAPart timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Maintains appropriate, timely, and effective communication with patients, families, community agencies, physicians, nursing staff, department managers, ancillary departments, and the Manager regarding variances, aspects of patient care management.
Business Office Manager St. Luke's Health Network, Inc.Business Office ManagerAllentown, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Development and maintenance of manuals used to educate the business office staff on the processes to be followed for effective billing and AR collections within our billing systems.
Outpatient Lab Regional Manager St. Luke's Health Network, Inc.Outpatient Lab Regional ManagerBethlehem, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The manager will develop a strong relationship with network operations management teams and the client base to ensure the seamless collection of patient specimens in a safe, convenient, and professional environment, while establishing a highly positive working environment for our phlebotomy team.
Health Services Manager St. Luke's Health Network, Inc.Health Services ManagerBethlehem, PAFull timePlans, implements, and organizes the care necessary to assure patient safety and meet the needs of patients, school-based initiatives, community-based initiatives, community/school immunization initiatives, and other clinical and non-clinical services as assigned across the Network service area utilizing EPIC for referrals, tracking and reporting as necessary. The Health Services Manager in Community Health plans, develops, implements, and evaluates community health services, as extensions of our hospitals, service lines, SLPG and Star Community Health with community-based partners as determined by needs and in conjunction with other leaders in the Community Health department.
NewGeneral Manager - Alvernia University AramarkGeneral Manager - Alvernia UniversityREADING, PAIn order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.
Patient Care Manager, Endoscopy St. Luke's Health Network, Inc.Patient Care Manager, EndoscopyBethlehem, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. This includes functional responsibility for the day-to-day operation of all components of the department(s) and integration into the hospital’s network, personnel, and planning, budgeting, marketing, clinical review and committee structure.
Patient Care Manager St. Luke's Health Network, Inc.Patient Care ManagerLehighton, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Assumes 24-hour responsibility/accountability for planning, organizing, and supervising care necessary to assure patient safety and meet the needs of patients served by assigned department(s).
Outpatient Registered Nurse (RN) Care Manager, Part Time St. Luke's Health Network, Inc.Outpatient Registered Nurse (RN) Care Manager, Part TimeAllentown, PAPart timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Ensures accurate clinical and patient care documentation in patient charts, completes reports and other requested/required patient documentation as needed, and maintains required statistical documentation for the department's management information system.
PA or NJ Licensed Social Work Manager, Per Diem - Star Community Health St. Luke's Health Network, Inc.PA or NJ Licensed Social Work Manager, Per Diem - Star Community HealthBethlehem, PAPart timeProactively collaborates with patient/caregiver, care team members, and community partners as necessary to address bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations. The Outpatient Care Manager, Social Worker (OP CM SW) is responsible for providing Social Work and care management services to out-patients and their families (occasional in-patients) as directed by the policies and procedures of the entity and Outpatient Care Management Department.
Case Manager per diem for ARC St. Luke's Health Network, Inc.Case Manager per diem for ARCSellersville, PAPart timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. This includes assessing, planning, implementing, coordinating, and evaluating health and community related services to meet a patient’s physical, psychosocial, vocational, and health needs in a cost effective, outcomes-oriented, and timely manner.
Senior Manager, Practice Operations - Pulmonary St. Luke's Health Network, Inc.Senior Manager, Practice Operations - PulmonarySellersville, PAFull timeMaintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.). Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
Manager, Practice Operations, Quakertown/Harleysville Pediatrics St. Luke's Health Network, Inc.Manager, Practice Operations, Quakertown/Harleysville PediatricsQuakertown, PAFull timeMaintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc. Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
NewAssistant Patient Care Manager, Complex Surgical Unit (Full Time, Days) St. Luke's Health Network, Inc.Assistant Patient Care Manager, Complex Surgical Unit (Full Time, Days)Bethlehem, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Assumes responsibility/accountability for daily operations: planning, organizing and supervising care necessary to assure patient safety and quality to meet the needs of patients served by assigned shift/department.
Outpatient Care Manager - Social Worker, Full Time, Allentown. St. Luke's Health Network, Inc.Outpatient Care Manager - Social Worker, Full Time, Allentown.Allentown, PAFull timeCollaborates proactively with patient/caregiver, care team members, and community partners as necessary to address bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Assistant Patient Care Manager, Complex Surgical (Full Time, Nights) St. Luke's Health Network, Inc.Assistant Patient Care Manager, Complex Surgical (Full Time, Nights)Bethlehem, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Assumes responsibility/accountability for daily operations: planning, organizing and supervising care necessary to assure patient safety and quality to meet the needs of patients served by assigned shift/department.
NewTerritory Sales Manager UlineTerritory Sales ManagerQuakertown, PA$80,000–$120,000 / yearFull timeUline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Quakertown, Pennsylvania market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewSales Account Manager UlineSales Account ManagerQuakertown, PA$80,000–$120,000 / yearFull timeUline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Quakertown, Pennsylvania market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
Preschool Manager Chesterbrook AcademyPreschool ManagerCollegeville, PA$68,000–$76,000Since opening its doors in 2009, Chesterbrook Academy Collegeville has been committed to providing exceptional early childhood education to families throughout Schwenksville, Pottstown, Douglassville, Souderton, Harleysville, Norristown, and Gilbertsville through a NAEYC-accredited program grounded in academic excellence and genuine care. If you're an experienced early childhood leader who is passionate about developing educators, building strong school communities, and creating exceptional experiences for children and families, we encourage you to apply.
Child Care Manager Chesterbrook AcademyChild Care ManagerCollegeville, PA$68,000–$76,000Since opening its doors in 2009, Chesterbrook Academy Collegeville has been committed to providing exceptional early childhood education to families throughout Schwenksville, Pottstown, Douglassville, Souderton, Harleysville, Norristown, and Gilbertsville through a NAEYC-accredited program grounded in academic excellence and genuine care. If you're an experienced early childhood leader who is passionate about developing educators, building strong school communities, and creating exceptional experiences for children and families, we encourage you to apply.
Childcare Manager Chesterbrook AcademyChildcare ManagerCollegeville, PA$68,000–$76,000Since opening its doors in 2009, Chesterbrook Academy Collegeville has been committed to providing exceptional early childhood education to families throughout Schwenksville, Pottstown, Douglassville, Souderton, Harleysville, Norristown, and Gilbertsville through a NAEYC-accredited program grounded in academic excellence and genuine care. If you're an experienced early childhood leader who is passionate about developing educators, building strong school communities, and creating exceptional experiences for children and families, we encourage you to apply.
NewRegional Sales Manager Mattress WarehouseRegional Sales ManagerReading, PALead Large-Scale Business Growth: As a Regional Manager, you will oversee a region of 20+ stores, partnering with Area Managers and Store Leaders to drive sales performance, operational excellence, and customer satisfaction while helping Mattress Warehouse achieve its ambitious growth objectives. As Mattress Warehouse continues its rapid growth journey toward becoming the nation's premier bedding retailer, we are seeking exceptional leaders who are passionate about developing talent, driving results, and building high-performing teams.
NewAssistant General Manager (WR) The Edge Fitness ClubsAssistant General Manager (WR)Warrington, PASchedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets. Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department.
NewAssistant General Manager The Edge Fitness ClubsAssistant General ManagerWarrington, PASchedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets. Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department.
Per Diem - Social Work Care Manager- Star Community Health St. Luke's Health Network, Inc.Per Diem - Social Work Care Manager- Star Community HealthBethlehem, PAPart timeCollaborates proactively with patient/caregiver, care team members, and community partners as necessary to address bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Assistant Patient Care Manager- Acute Care/Med Surg St. Luke's Health Network, Inc.Assistant Patient Care Manager- Acute Care/Med SurgStroudsburg, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Assumes responsibility/accountability for daily operations: planning, organizing and supervising care necessary to assure patient safety and quality to meet the needs of patients served by assigned shift/department.
NewCNC Machinist System OneCNC MachinistBirdsboro, PAAbility to train and learn CAD/CAM programming using SolidWorks, Master Cam etc., for use in the machining of specialized tooling for injection molding, thermoforming and/or other tooling used in the manufacturing of plastic parts. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Part Time Front Desk Coordinator St. Luke's Health Network, Inc.Part Time Front Desk CoordinatorHarleysville, PAPart timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.
Front Desk Coordinator St. Luke's Health Network, Inc.Front Desk CoordinatorHarleysville, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.
NewQuality Manager Synerfac Technical StaffingQuality ManagerBethlehem, PA$110,000–$130,000 / yearThis person will supervise the quality control and quality assurance team and their supervisors, to ensure consistency through the implementation of new quality management systems and processes. By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners.
Electrical Department Manager STV Group IncElectrical Department ManagerPA$156,456.65–$178,807.60 / yearThis role is responsible for managing a team of engineers and designers, overseeing project execution, maintaining technical quality, and supporting business development efforts. The ideal candidate will combine strong technical expertise in electrical power/design systems with proven leadership and team management experience.
NewDepartment Manager up to $25/hr McDonald’sDepartment Manager up to $25/hrEaston, PAThe Kitchen Department Manager's responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff is trained in production procedures, including new items that are added to the menu. The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff is trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
Anthropologie Department Manager - Service & Styling AnthropologieAnthropologie Department Manager - Service & StylingNewtown, PennsylvaniaFull timeContributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels. Location: This position is located at 212 N Sycamore St, Newtown, Pennsylvania, 18940 United States Role Summary: The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment.
Survey Department Manager SpotlockSurvey Department ManagerDoylestown, PAWith five offices and a history of steady growth, we specialize in municipal and private sector projects, including land design for warehousing, residential developments, pharmaceutical facilities, and public works such as water and sewer authorities. Please email your resume detailing your qualifications and experience to Zach Redenbaugh at zredenbaugh@spotlock.io with the subject line: "Survey Department Manager - Doylestown, PA".
Commodity Manager The Wenger GroupCommodity ManagerSouderton, PAThe Pork Trading Manager role is responsible for commercializing pork production from the processing plant by optimizing product mix, pricing, and market timing to maximize carcass value and plant margins. This role bridges operations, sales, and risk management, translating slaughter volumes and yields into profitable market execution across domestic and export channels.
Structural Department Manager Aminov Search PartnersStructural Department ManagerWarrington, PA$120,000–$150,000 / yearIdeal for growth-oriented professionals passionate about technical innovation and client interaction, this is your chance to enact enduring influence. This role offers a unique opportunity to expand a thriving division, spearheading projects that leave a significant impact on regional communities.
NewDepartment Manager - Civil/Site Colliers Engineering & DesignDepartment Manager - Civil/SiteAllentown, PennsylvaniaFull timeWe have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women’s Organization and ongoing philanthropic opportunities. Whether facilitating a large warehousing complex, all-star sporting arena, residential development, or planning a mixed-use establishment in a downtown business district, joining Colliers Engineering & Design will accelerate YOUR success!
Survey Department Manager / Professional Land Surveyor (PLS) SpotlockSurvey Department Manager / Professional Land Surveyor (PLS)Newtown, PAIf you are a licensed surveyor—or on the cusp of licensure—who wants both leadership responsibility and hands-on field involvement, this role offers a rare chance to build something meaningful within a stable, employee-owned construction firm. This role fills a critical gap by providing a licensed leader to set jobs up properly, review and stamp work, mentor the team, and represent the firm externally.
Department Manager - 2nd Shift The Michaels Companies IncDepartment Manager - 2nd ShiftHazleton, PAAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). The Department Manager - DC manages and supports assigned team members to achieve business and operational objectives in safety, accuracy, production, and inventory control in the Distribution Center (DC).
Anthropologie Department Manager Service & Styling Urban Outfitters IncAnthropologie Department Manager Service & StylingPAContributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels. Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals.
Lawn & Garden Department Manager Ace HardwareLawn & Garden Department ManagerHarleysville, PAMake a difference in the community by helping your neighbors with their projects while working in a fast-paced and fun environment built on old-fashioned family values. We offer quality goods from local growers; Our live plant selection includes Perennials, Annuals, Tropicals, Veggies and Herbs with Certified Organic Varieties.
NewContract Manager (Purchasing Department) County of BerksContract Manager (Purchasing Department)Reading, PAConducts pre-bid/pre-proposal conferences with prospective bidders/proposers in complex purchases; compiles Amendments/Addendums, function as the facilitator for the RFP evaluation committee and performs the duties required of Purchasing throughout the process; and provides expertise concerning compilation and layout of contract specifications and presides at formal bid and proposal openings. Ability and willingness to communicate with tact and diplomacy and frequently function in difficult situations requiring instructing, persuading, negotiating and motivating people; establish and maintain cooperative and effective relationships with people of all organizational levels, vendors and the general public; act as liaison to advise and/or resolve differences between Purchasing, agencies/departments, and/or vendors.
NewGeneral Manager | Full-Time | Santander Arena Oak View GroupGeneral Manager | Full-Time | Santander ArenaReading, PAGenerate, analyze, and review financial reports, including budgets, forecasts, revenue projections, labor costs, product costs, capital expenditures, disbursements, wage and salary controls, and profit-and-loss statements. Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
General Manager | Full Time | Santander Arena Oak View GroupGeneral Manager | Full Time | Santander ArenaReading, PAFounded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Together with the historic Santander Performing Arts Center, which features Broadway productions, comedy shows, concerts, and cultural performances, the venues attract hundreds of thousands of visitors each year and serve as a cornerstone of entertainment and economic activity in Berks County.
Assistant Bakery Manager Weis MarketsAssistant Bakery ManagerFogelsville, PennsylvaniaAssists with scheduling all Bakery associates, participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department. Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner.