Maintenance Divisional Manager JobotMaintenance Divisional ManagerNorth Andover, MA$120,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client, a growing and multi-site industrial organization, is seeking an experienced Maintenance Divisional Manager to provide strategic leadership and oversight for maintenance operations across multiple facilities.
Senior Superintendent / Project Manager (Multi-Family Construction) JobotSenior Superintendent / Project Manager (Multi-Family Construction)Boston, MA$140,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is ideal for a field-first professional who enjoys running projects from the ground up, leading subcontractors, solving problems in real time, and delivering exceptional finished products.
Project Manager - Change Management Vaco LLCProject Manager - Change ManagementBoston, MA$85–$85li>Canadian residents may access our policies in English here and in French here. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
NewCDL A Delivery Driver - $3,000 Sign-On Bonus! Craft MassachusettsCDL A Delivery Driver - $3,000 Sign-On Bonus!Woburn, MA$30–$39 / hourp>Objective: Class A Drivers are responsible for safely operating our single tractor trailers —all equipped with automatic transmissions. Excellent communication and customer service skills when interacting with clients and team members.
NewCDL B Delivery Driver - $1,500 Sign-On Bonus! Craft MassachusettsCDL B Delivery Driver - $1,500 Sign-On Bonus!Peabody, MA$28–$36 / hourp>Objective: Class B Drivers are responsible for safely operating straight trucks and box trucks—all equipped with automatic transmissions. Excellent communication and customer service skills when interacting with clients and team members.
NewTravel Nurse RN - Case Manager - $2,131 to $2,368 per week in Boston, MA TravelNurseSourceTravel Nurse RN - Case Manager - $2,131 to $2,368 per week in Boston, MABoston, MA$2,131–$2,368li>Works in collaborative practice with Physicians and Physician extenders to actively support the delivery of cost effective, outcome oriented, quality care in the appropriate health care setting to meet patient specific, age and cultural needs. Works in collaborative practice with the physician and other members of the health care team to meet patient specific and age-related needs linking cost and quality to patient care.
NewSenior Manager, Commercial Training, Commercial Operations and Analytics Agios PharmaceuticalsSenior Manager, Commercial Training, Commercial Operations and AnalyticsBoston, MA$131,035–$196,553 / yearli>Design, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams. Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
NewTravel Nurse RN - Nurse Manager - $2,368 to $2,519 per week in Plymouth, MA TravelNurseSourceTravel Nurse RN - Nurse Manager - $2,368 to $2,519 per week in Plymouth, MAPlymouth, MA$2,368–$2,519As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment.
NewEngineering Enablement Program Manager KlaviyoEngineering Enablement Program ManagerBoston, MA$160,000–$240,000 / yearDesign and deliver learning and enablement for Engineering Managers focused on how engineering operates, including planning and execution norms, tooling, metrics, onboarding new team members, and leading effectively within Klaviyo’s engineering system. You’ll partner closely with Developer Infrastructure, Eng Leadership, HRBP, Recruiting/RCs, L&D, Security, and peers in Engineering Operations (e.g., Tools & Metrics) to translate insights into programs, tAI ooling, and rituals that help teams deliver.
NewTelco & AI - Engagement Manager (USA) Oliver WymanTelco & AI - Engagement Manager (USA)Boston, MA$225,000–$240,000 / yearp>Oliver Wyman helps players in the converged communications industry (fixed-line operators, Internet-service providers, cable TV operators, mobile operators, wholesale operators, and private equity groups) to develop value growth strategies, improve their offers and go-to-market performance, and maximize organizational effectiveness. Our clients are some of the worlds most successful companies: wireless and wireline equipment and communications service providers: enterprise IT, consumer electronics, and semiconductor companies; and broadcasters, publishers, platform operators, online and entertainment companies.
NewAssurance Experienced Manager, Third Party Attestation bdo consultingAssurance Experienced Manager, Third Party AttestationBoston, MA$130,000–$170,000 / yearThis role focuses on various types of reports, including System and Organization Controls (SOC) 1, SOC 2, SOC 3, SOC for Cybersecurity, WebTrust for CAs, HITRUST, SSPA, ISO, MRC, and CSA STAR. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
NewDigital Platform Territory Manager Align Technology, Inc.Digital Platform Territory ManagerBoston, MAp>• Manage a sales territory overlaying with an established Invisalign Region, serving as a business partner to modernize and grow the iTero intraoral scanners install base, ultimately leading to the adoption of Invisalign clear aligners in Ortho practices. With your commercial acumen and influencing skills the Digital Platform Territory Manager will sell iTero intraoral scanners to customers including general dentists and orthodontists by applying comprehensive knowledge and expertise of our Digital Platform.
NewTax Senior Manager, State and Local Tax - Sales & Use Tax bdo consultingTax Senior Manager, State and Local Tax - Sales & Use TaxBoston, MA$99,750–$262,500 / yearp>A Tax Senior Manager, State and Local Tax - Sales & Use Tax is responsible for advising clients of the sales & use tax implications relating to their business objectives, recommending alternate courses of action, as well as identifying different methods of complying with sales & use tax statutes and regulations. In this role, the SALT Sales & Use Tax Senior Manager will be charged with marketing, networking and business development within his/her area of experience and specialization and recognizing potential changes in sales & use tax policy and applying new policies to tax compliance.
NewTax Manager, Core Tax Services bdo consultingTax Manager, Core Tax ServicesBoston, MA$112,000–$150,000 / yearp>The Tax Manager, Core Tax Services is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Tax Specialization: Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
Traveling MEP Manager System OneTraveling MEP ManagerBoston, MA$120,000–$155,000 / yearThe M/E/P Manager will play a critical role in identifying constructability issues, supporting project scheduling, overseeing commissioning activities, and ensuring successful delivery of MEP/FP systems throughout all phases of construction. This role provides technical expertise across Mechanical, Electrical, Plumbing, and Fire Protection (MEP/FP) systems and serves as a key resource to both internal teams and external stakeholders.
NewManager, Software Engineering - Mobile Platform SamsaraManager, Software Engineering - Mobile PlatformBoston, MARemotep>This leader will balance long-term architectural rigor with near-term product delivery, ensuring Samsara’s mobile apps are scalable & performant while providing intuitive & delightful experiences for customers operating in the physical world. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
NewSenior Lead Product Manager, Enterprise KlaviyoSenior Lead Product Manager, EnterpriseBoston, MA$196,000–$294,000 / yearp>You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
NewSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical Operations Agios PharmaceuticalsSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical OperationsBoston, MA$131,000–$196,000 / yearThe Senior Manager, Clinical Vendor Contracts and Alliance Management is responsible for relationship management, strategic insight, tactical support and execution of end-to-end outsourcing activities required to successfully execute clinical studies in a fast-paced and dynamic environment. Includes, but is not limited to contributing to service needs discussions in Clinical Trial Working Group (CTWG), identifying vendors, gathering business needs, and leading RFPs, bid defense meetings, scoring and award discussions.
NewSenior Paid Media Manager (Social) LaterSenior Paid Media Manager (Social)Boston, MARemote$105,000–$135,000 / yearp>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
NewTax Senior Manager, ASC740 bdo consultingTax Senior Manager, ASC740Boston, MA$146,000–$200,000 / yearp>The Core Tax Services (“CTS”) Senior Manager – ASC740 is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex corporate tax and ASC 740 tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
Senior Manager, Supply Chain Operations SymboticSenior Manager, Supply Chain OperationsMalden, MA$135,000–$185,900The ideal candidate is a disciplined, analytical leader who thrives in cross-functional environments, proactively identifies supplier and operational risks, strengthens controls, enhances transparency, and drives supplier performance to support complex, capital-intensive project timelines. The group oversees project planning, supply planning, material and inventory management, spares/RSPL procurement and logistics, ensuring materials and equipment are available when and where needed to support installation, commissioning, and ongoing site operations.
Program Manager, Senior - Secret DCS CorporationProgram Manager, Senior - SecretBedford, MA$90,220–$185,000 / yearThe Air Force Program Execution Office for Intelligence, Surveillance, Reconnaissance and Special Operations (PEO ISR SOF) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the ISR SOF portfolio, which includes over 200 programs for the United States Air Force (USAF) and foreign allies. Experience leading Agile SW development initiatives and DevSecOps projects; experience in delivering solutions in high-security environments; experience in building end-to-end DevSecOps environments while driving iterative deliveries through Agile and CI/CD practices.
Configuration Manager, Senior - Secret DCS CorporationConfiguration Manager, Senior - SecretBedford, MA$90,220–$140,000 / yearDCS has an exciting opportunity for a SeniorConfiguration Manager providing support to the Air Force Life Cycle Management Center-Ground Base Air Defense Sensor division (AFLCMC/ESG). Support engineering assessments and maintain documentation required for audits such as Physical Configuration Audits (PCA) and Functional Configuration Audits (FCA).
NewPractice Manager (IP Litigation) Page GroupPractice Manager (IP Litigation)Boston, MA$153,000–$192,000 / yearFull timep>The Practice Manager for the IP and IP Litigation Practice will oversee the day-to-day operations of assigned offices, ensuring seamless functionality and optimal efficiency. This role requires strong organizational and management skills to support the team in delivering outstanding client services.
NewSenior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteBoston, MARemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewSocial Media Manager - Remote LaterSocial Media Manager - RemoteBoston, MARemote$90,000–$120,000 / yearp>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Your community management work contributes to a measurable improvement in audience sentiment and response rate, and your cross-functional partnerships have helped create more integrated, higher-impact campaigns.
NewAccount Manager (Client Success) LaterAccount Manager (Client Success)Boston, MARemote$130,000–$180,000 / yearp>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. This is a revenue-critical role responsible for driving net revenue retention through renewals, upsells, and cross-sell—while ensuring customers consistently realize meaningful value from Later’s products and services.
NewAccount Manager - Creator Affiliate - Remote LaterAccount Manager - Creator Affiliate - RemoteBoston, MARemote$105,000–$115,000 / yearp>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
NewFederal SAP Concur Implementation Project Manager - Remote Censeo Consulting GroupFederal SAP Concur Implementation Project Manager - RemoteBoston, MARemote$90,000–$140,000 / yearli>Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group. Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service.
NewAffiliate Account Manager LaterAffiliate Account ManagerBoston, MARemote$85,000–$95,000 / yearp>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
Project Manager - Multifamily - Weymouth, MA Michael Page USAProject Manager - Multifamily - Weymouth, MAWeymouth, MA$120,000–$150,000 / yearFull timeThe company hiring for the Project Manager - Multifamily position is a well-established organization within the business services industry, known for its commitment to delivering quality construction projects. A successful Project Manager - Multifamily should have: A strong understanding of construction management principles and multifamily project execution.
Sr. Project Manager - Water and Wastewater Construction Michael Page USASr. Project Manager - Water and Wastewater ConstructionWaltham, MA$150,000–$175,000 / yearFull timeProject Manager - water and wastewater construction will: Oversee and manage water and wastewater construction projects from initiation to completion. Project Manager - Water and Wastewater Construction will receive: Competitive salary ranging from $150,000 to $175,000 USD annually.
NewTravel Nurse RN - Nurse Manager - $3,400 to $3,800 per week in Concord, MA TravelNurseSourceTravel Nurse RN - Nurse Manager - $3,400 to $3,800 per week in Concord, MAConcord, MA$3,400–$3,800TravelNurseSource is working with United Health Care Staffing, Inc. to find a qualified Nurse Manager RN in Concord, Massachusetts, 01742! Experience: Minimum five years of experience in obstetrical nursing with demonstrated leadership abilities required.
NewRevenue Operations Manager - Customer Operations LaterRevenue Operations Manager - Customer OperationsBoston, MARemote$130,000–$140,000 / yearp>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
NewSenior Manager, Patient Advocacy & Engagement - Remote Agios PharmaceuticalsSenior Manager, Patient Advocacy & Engagement - RemoteBoston, MARemote$131,035–$196,553 / yearli>The current base salary range for this position is expected to be between $131,035 and $196,553 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Reporting into and supporting the Associate Director, Strategy, Patient Advocacy & Engagement, this individual will play a key role in translating patient advocacy strategy into impactful materials and initiatives, ensuring consistent alignment between strategic objectives and execution.
NewTax Manager, Core Tax Services, ASC 740 & Corporate Tax bdo consultingTax Manager, Core Tax Services, ASC 740 & Corporate TaxBoston, MA$102,300–$150,000 / yearp>The Core Tax Services (“CTS”) Manager – ASC740 is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex corporate tax and ASC 740 tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
NewAuxiliary Programs Operations Manager Pike SchoolAuxiliary Programs Operations ManagerAndover, MA$55,000–$60,000 / yearAuxiliary programs' general scope of services include: afterschool enrichments, Pike Plus, IgniteED@Pike Days, support to divisional programs, rentals, and recess coverage as needed. Technical Skills and Knowledge: Proficiency with Google Workspace, Excel/Google Sheets, and Veracross (or a similar databases) Personal Attributes: Proven ability to lead others with successful delivery and evaluation of programs.
NewTax Experienced Manager, ASC 740 & Corporate Tax bdo consultingTax Experienced Manager, ASC 740 & Corporate TaxBoston, MA$115,000–$165,000 / yearp>The Core Tax Services (“CTS”) Experienced Manager – ASC740 is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex corporate tax and ASC 740 tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
NewTravel Nurse RN - Labor Delivery Recovery & Postpartum - $90 to $92 per hour in Providence, RI TravelNurseSourceTravel Nurse RN - Labor Delivery Recovery & Postpartum - $90 to $92 per hour in Providence, RIProvidence, RI$90–$92p>Shift Type: Flexible schedule, 36 hours per week (flex position; specific start/end times and days to be determined with the hiring manager; no variations permitted). TravelNurseSource is working with United Health Care Staffing, Inc. to find a qualified LDRP RN in Providence, Rhode Island, 02910!
Marketing Manager BC ForwardMarketing ManagerBoston, MAFull timeThe ideal candidate enjoys organizing complex inputs into actionable, high-quality deliverables and confidently manages end-to-end campaigns across multiple card products while keeping teams aligned and informed. Lead day-to-day execution of simultaneous email and digital campaigns, including schedules, workflow, budgets, routing, and deliverables to ensure on-time, high-quality delivery across major media channels.
NewProject Manager - Waterproofing and Masonry Michael Page USAProject Manager - Waterproofing and MasonryBoston, MA$100,000–$160,000 / yearFull timep>The Project Manager - Waterproofing and Masonry will have the following responsibilites: Manage and oversee waterproofing and masonry projects from inception to completion. A succesful Project Manager - Waterproofing and Masonry should have: A strong background in construction management, particularly in waterproofing and masonry projects.
Operations Manager - Equipment Manufacturing - Hudson, MA Michael Page USAOperations Manager - Equipment Manufacturing - Hudson, MAHudson, MA$100,000–$130,000 / yearFull timeThis Operations Manager leads daily operations across production, procurement, and logistics within a fabrication and equipment manufacturing environment. With consistent double-digit growth, it has built a strong reputation for delivering engineered solutions to leading global clients.
Project Manager - Multifamily - $150K Michael Page USAProject Manager - Multifamily - $150KBridgewater, MA$120,000–$150,000 / yearFull timeThis role offers strong exposure to full lifecycle project delivery, working alongside experienced leadership on high-profile ground-up developments. We're representing a leading New England General Contractor seeking a Project Manager to support multifamily projects across Greater Boston.
NewProject Manager - Interiors - Boston, MA Michael Page USAProject Manager - Interiors - Boston, MABoston, MA$110,000–$150,000 / yearFull timeThis role offers the opportunity to work within an innovative enironment that blends construction with advanced digital technology to deliver highly efficient project outcomes. Our client is seeking a Project Manager to oversee interior construction projects across the Boston area and wider New England region.
Senior Project Manager-Life Science-On Site Michael Page USASenior Project Manager-Life Science-On SiteSalem, MA$130,000–$150,000 / yearFull timeA successful Senior Project Manager should have: Proven experience managing construction projects, particularly in the life sciences sector. They are dedicated to delivering high-quality construction projects, with a focus on innovation and excellence, particularly in the life sciences sector.
Senior Project Manager Beacon Hill Staffing GroupSenior Project ManagerBoston, Massachusetts$55–$55 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Office Manager Beacon Hill Staffing GroupOffice ManagerBoston, Massachusetts$28–$31 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
NewDelivery Manager - Service Desk S 4D GenpactDelivery Manager - Service Desk S 4DMassachusettsGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. • Manage and lead the service desk team to ensure efficient operations • Implement and maintain service desk processes and procedures • Monitor service desk performance and KPIs to ensure targets are met • Coordinate with internal teams to resolve complex service issues • Evaluate and implement tools and technologies to enhance service desk efficiency • Develop and deliver training programs for service desk staff to improve service delivery and customer satisfaction.