Senior Project Manager JobotSenior Project ManagerLewes, DE$140,000–$190,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is responsible for overseeing all phases of project execution, including planning, budgeting, scheduling, subcontractor coordination, client communication, and team leadership.
Unit Manager, RN Millville CenterUnit Manager, RNMillville, NJ$95,000–$100,000Responsibilities: As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and patient/resident, family and employee satisfaction. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference.
Travel Registered Nurse - Labor & Delivery - $2,697 per week ARMStaffingTravel Registered Nurse - Labor & Delivery - $2,697 per weekVineland, NJWe accomplish this through our total dedication to our clients and field associates, our over 15 years of experience, a strong and diverse poor of medical professionals, and the high level of loyalty of our internal staff. Allied Resources Medical Staffing (ARMStaffing) places the most qualified medical professionals in the industry, including: local and travel contract, temp-to-perm, per diem, and direct-hire personnel.
Travel Registered Nurse - Labor & Delivery - $3,146 per week Prime StaffingTravel Registered Nurse - Labor & Delivery - $3,146 per weekVineland, NJCertification RequiredBLS NRP and ACLS *Certification may NOT have expiration within 30 days of start*Licensure RequiredNJ or Compact RN License *pending not accepted*General InfoWeekend Requirements: Every OtherScrub Color: Steel GreyHoliday: Every otherRTO: No more than 3 daysFirst Day Instructions /Orientation:Failure to complete the full orientation will result in immediate termination- once scheduled, candidate does not have the option of rescheduling any classes. ID: 63489742 Shift: Weekends Nights (6:45 PM - 7:15 AM) Description: Fri, Sat Sun - will accept sat/sunMust have Epic experience- NEW REQUIREMENTExperience Required3 years of experience as a Labor Delivery Nurse within the last 6 monthsMust have postpartum couplet care experience.
Driver Manager SchneiderDriver ManagerPerryville, MD$61,800–$77,300 / yearSchneider is seeking a Driver Manager in Perryville, MD to ensure successful execution of customer freight delivery through effective driver management. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership.
Registered Nurse - Labor and Delivery - Contract TalentBurst, Inc.Registered Nurse - Labor and Delivery - ContractVineland, NJ$40–$46.50 / hourIn person class schedule list- Typically Tues-Thurs- these classes are held in multiple locations. Failure to complete the full orientation will result in immediate termination- once scheduled, candidate does not have the option of rescheduling any classes.
NewTravel Nurse RN - Labor & Delivery - $2,686 to $2,801 per week in Vineland, NJ TravelNurseSourceTravel Nurse RN - Labor & Delivery - $2,686 to $2,801 per week in Vineland, NJVineland, NJ$2,686–$2,801.20Failure to complete the full orientation will result in immediate termination- once scheduled, candidate does not have the option of rescheduling any classes. The location may not be listed in the original email, candidate is required to use Health Stream to determine class location day of.
NewTravel Registered Nurse - Labor & Delivery - $2,801 per week TalentBurst, IncTravel Registered Nurse - Labor & Delivery - $2,801 per weekVineland, NJTalentBurst Health & Life Sciences is an established provider of healthcare workforce solutions, servicing healthcare facilities across the United States for over 15 years. We are committed to providing top-notch healthcare professionals with access to facilities where they can focus on delivering exceptional patient care and thrive.
NewSenior Manager, Business Consulting - Payment Integrity Center of Excellence CVS Health CorpSenior Manager, Business Consulting - Payment Integrity Center of ExcellenceDE$67,900–$199,144 / yearThe candidate should exhibit the ability to identify and manage project implementation activities across the enterprise that includes increasing the contractual terms, reimbursement accuracy and performance of our claim editing vendors, proposing opportunities to lowering G&A (reducing appeals, claim rework, and provider settlements), maximizing revenue, centralizing vendor data accuracies and service level agreements, and improving overall consistency and credibility of our Payment Integrity programs. It requires a strong background in complex program management, business or healthcare consulting, or strategic planning and process improvement, with demonstrated ability to work independently, build collaborative relationships, communicate clearly, gain alignment and consensus, build comprehensive execution plans, and meet difficult deliverables in a dynamic environment.
Vice President, Business Engagement & Delivery Manager Arch Capital Group LtdVice President, Business Engagement & Delivery ManagerDERemote$174,800–$271,446 / yearServe as the primary interface between Catastrophe Management and business leaders (Underwriting Leadership, Actuarial, and external partners), ensuring alignment of analytics delivery with evolving portfolio, underwriting, and capital management needs. Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.
Principal Program Manager, Technical Delivery OraclePrincipal Program Manager, Technical DeliveryDover, DE$90,100–$209,500 / yearYou will regularly interact with leaders across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and Delivery organizations to ensure customer priorities, capacity plans, technical dependencies, and execution outcomes remain aligned. + Drive cross-functional execution across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, vendors, colocation partners, and regional delivery teams.
District Manager Chesapeake Utilities CorpDistrict ManagerEaston, MDIn particular, a majority of time is spent developing district staff and management talent, overseeing the district's management workforce, making management, staffing and operating decisions, ensuring district-wide customer satisfaction and service quality, managing each aspect of the districts financial performance, and managing safety and security within the district. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results.
Assistant Store Manager Royal FarmsAssistant Store ManagerQueen Anne, Maryland$17–$25 / hourFull timeThe Assistant Store Manager is responsible for supporting the Store Manager in managing daily store operations while also contributing to short-term planning and strategy that drive store performance. By focusing on both execution and development, this role helps create a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence.
Case Manager Long-term Care - Delaware Highmark IncCase Manager Long-term Care - DelawareDECoordinate care across the continuum of services and assisting members physical, behavioral, long term services and supports (LTSS), social, and psychosocial needs in the safest, least restrictive way possible while considering the most cost-effective way to address those needs. Conduct regular in-home and nursing facility visits: Travel to members' homes, nursing facilities, and other community-based settings to complete face to face needs assessments with subsequent telephonic contact with the member in accordance with state and national guidelines, policies, procedures, and protocols.
Senior Construction Manager Kleinfelder IncSenior Construction ManagerDover, DelawareFull timeConduct regular portfolio and performance reviews of Construction Inspection projects, ensuring accountability for key financial and operational metrics including profitability, accounts receivable (AR), days sales outstanding (DSO), net revenue multiplier (NRM), work-in-progress (WIP), safety performance, and gross and net revenue goals. By providing clear direction and strong leadership, the Construction Inspection Department Manager will guide the group from strategy through execution—ensuring the right personnel are assigned, the right opportunities are pursued, and client satisfaction, compliance, and project performance remain top priorities.
Clinical - LTSS Service Care Manager - J01031 MindlanceClinical - LTSS Service Care Manager - J01031Remote-DE, DERemoteLicense/Certification: For Iowa Only: Bachelor's degree with 30 semester hours or equivalent quarter hours in a human services field (including, but not limited to, psychology, social work, mental health counseling, marriage and family therapy, nursing, education, occupational therapy, and recreational therapy) and at least two years of experience in the delivery of services to the population groups or current state's Registered Nurse (RN) license and at least four years of experience required. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.
District Manager Sharp Energy, Inc.District ManagerEaston, MDPart timeIn particular, a majority of time is spent developing district staff and management talent, overseeing the district’s management workforce, making management, staffing and operating decisions, ensuring district-wide customer satisfaction and service quality, managing each aspect of the district's financial performance, and managing safety and security within the district. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results.
Certified Case Manager Encompass Health Rehabilitation Hospital of MiddletownCertified Case ManagerMiddletown, DEThe CCM oversees the effective coordination of services and manages issues in the following main areas: admission and discharge, team conference and interdisciplinary plan of care communication, patient and family education, payor relations and total fiscal management. The Certified Case Manager (CCM) serves as a key member of the interdisciplinary team and actively manages and directs resource utilization to achieve the highest quality outcomes during a patient's rehabilitation experience.
Project Manager Yantran LLCProject ManagerHOUSTON, DEAdvanced Analytics programs Strong external stakeholder and executive client management experience Active involvement in pre sales and SOW shaping prior to contract sign off Ability to guide technical teams through understanding, not hands on delivery Key Responsibilities 1. 2. Pre Sales and SOW Shaping Acts as senior delivery authority during pre sales, contributing to solution reviews, estimates, risk identification, and ensuring SOW feasibility before sign off.
Academic Operations Manager Stride, Inc.Academic Operations ManagerDover, DelawareMonitor, analyze, and report on team performance, production output, quality results, backlog, SLA adherence, and support trends to identify risks, support accountability, and drive operational improvements. This position is responsible for managing team performance, resolving escalations, improving workflows, supporting operational readiness, and ensuring that academic support processes align with organizational goals and service-level expectations.
Program Manager Stride, Inc.Program ManagerDover, DelawareProvide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff by conducting regular one-on-ones and instructional-related team meetings, facilitating learning opportunities where appropriate, and supporting the creation of short-term and long-term staff development plans. Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
Medical Case Manager - Delaware Highmark IncMedical Case Manager - DelawareDERemoteLicensed Social Worker (LSW)-Non-Specific - State (OR) Licensed Professional Counselor (LPC) - Non-Specific State (OR) Licensed Bachelors Social Worker (LBSW) (OR) Licensed Clinical Social Worker (LCSW) - Non-Specific (OR) Licensed Master Social Worker (LMSW) Non-Specific (OR) Licensed Graduate Social Worker (LGSW) (OR) Licensed Certified Social Worker (LCSW) (OR) Current State RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC). The Case Manager assesses member needs, develops and implements care plans, coordinates services, and monitors progress, while containing the cost of health care services.
Senior Program Manager, Field Services The Kleinfelder Group IncSenior Program Manager, Field ServicesDover, DEFrom construction management and observation/inspection services to laboratory testing and materials and forensic engineering, our Construction Services market helps to develop and maintain America''s infrastructure and supply chain and is a recognized industry leader with more than 25 accredited laboratories. This position serves as the department manager for the Delaware Field Services practice and is responsible for the operational, financial, and strategic performance of the department, including revenue growth, profitability, staff utilization, business development, client management, and project delivery.
NewHealth/Human Service Case Manager II State of DelawareHealth/Human Service Case Manager IIDover, DEDevelops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development). The incumbent will be responsible for completing initial eligibility determinations, annual redeterminations, processing interim changes, responding accurately and timely to case, eligibility, and service-related inquiries from applicants, recipients, and representatives of applicants and recipients, internal and external stakeholders, Medicaid providers, other DHSS agencies, and the public.
Store Manager Royal FarmsStore ManagerEaston, Maryland$60,000–$80,000 / yearFull timeThe Store Manager regularly exercises independent judgment and discretion in managing store functions, including staffing (hiring, training, evaluating, scheduling, and performance management), financial performance, safety, and product quality. Therefore, the actual hours required may vary based on the successful management of key metrics such as labor demand optimization and completion of all administrative leadership functions.
NEW STORE - Store Manager Royal FarmsNEW STORE - Store ManagerMilton, Delaware$60,000–$80,000 / yearFull timeThe Store Manager regularly exercises independent judgment and discretion in managing store functions, including staffing (hiring, training, evaluating, scheduling, and performance management), financial performance, safety, and product quality. Therefore, the actual hours required may vary based on the successful management of key metrics such as labor demand optimization and completion of all administrative leadership functions.
Senior Manager - Software Development Engineering CVS Health CorpSenior Manager - Software Development EngineeringDE$106,605–$284,280 / year3+ years of experience defining technology strategy and leading the adoption and operationalization of technologies such as AI/ML, cloud services, automation, and developer productivity tools in a large-scale enterprise environment with evidence of measurable impact (e.g., reduction in MTTR, cost savings, efficiency gains, or adoption KPIs). Currently, we are seeking Senior Manager - Software Development Engineering who will lead and manage a team of software engineers, providing hands-on technical direction, architecture guidance, and mentorship while establishing measurable engineering goals aligned with business outcomes.
Manager Procurement Chesapeake Utilities CorpManager ProcurementDover, DEThe Manager drives category management, supplier performance, and inventory optimization to support operations, capital projects, and infrastructure reliability while ensuring regulatory compliance, mitigates supply risks, maintains critical inventory levels, and leads contingency planning for emergencies and disruptions. Your role in our success will be: The Manager, Procurement leads the strategy, planning, procurement, sourcing, inventory management, and logistics to ensure reliable, cost-effective, and compliant delivery of goods and services.
NewSecurity Engineering Manager State of DelawareSecurity Engineering ManagerDover, DEApplicants must have education, training, and/or experience demonstrating competence in each of the following areas: Possess a minimum of 4 yearsâ technical engineering experience in two or more of the specific Security Engineering disciplines: Network Security Tools (Firewalls, IDS/IPS), Application Security Tools (Web Application Firewall), Endpoint Detection and Response (EDR), Cloud Security Systems and Tools. Possess a certification in Cybersecurity, or in one or more of the assigned mission critical workgroup services: Network Security Tools (Firewalls, IDS/IPS), Application Security Tools (Web Application Firewall), Endpoint Detection and Response (EDR), Cloud Security Systems and Tools.
Behavioral Health Case Manager III State of DelawareBehavioral Health Case Manager IIIDover, DEThis class is distinguished from a licensed Social Worker as employeesâ¯do notâ¯perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Senior Office Manager State of DelawareSenior Office ManagerDover, DEThree years'' experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations. This position supervises administrative support staff, coordinates front office operations, manages fiscal and operational processes, and serves as the primary administrative liaison between clinic leadership, providers, and support staff to ensure the efficient delivery of public health services.
Manager Technical Support Altera Digital Health IncManager Technical SupportDelaware, DERemote$85,000–$95,000 / yearReports To: Director, Technical Support. Department: Support.
Plant Manager Baltimore Aircoil CoPlant ManagerDEThis includes, but is not limited to, materials planning and procurement, outbound logistics, plant loading, operations, manufacturing engineering, quality assurance, environmental compliance, sustainability, safety, employee training, equipment maintenance, security, continuous improvement, and warranty field service operations. The Plant Manager will also participate directly on Global teams designed to compare Key Performance Indicators across global facilities and collaborate on best practice sharing to improve overall BAC global operations.
Large Plant Manager - Full P&L Baltimore Aircoil Company, Inc.Large Plant Manager - Full P&LMilford, DE$180,000–$230,000 / yearPart timeThis includes, but is not limited to, materials planning and procurement, outbound logistics, plant loading, operations, manufacturing engineering, quality assurance, environmental compliance, sustainability, safety, employee training, equipment maintenance, security, continuous improvement, and warranty field service operations. The Plant Manager will also participate directly on Global teams designed to compare Key Performance Indicators across global facilities and collaborate on best practice sharing to improve overall BAC global operations.
NewLevel 1 Assistant Manager (06116) - 10518 Greensboro Rd. Domino's Pizza IncLevel 1 Assistant Manager (06116) - 10518 Greensboro Rd.Greensboro, MDTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Product Manager Therapy BrandsProduct ManagerDEThrough strong partnerships with a talented, collaborative team, the Product Manager leverages data, research, and critical thinking to define product vision, shape roadmaps, and guide delivery. Working at the intersection of healthcare and technology, this position helps bring AI-driven capabilities into the product experience, unlocking new ways to improve outcomes for providers and their clients.
Alternative Health & Advocacy Solutions COE Senior Project Manager CVS Health CorpAlternative Health & Advocacy Solutions COE Senior Project ManagerDERemote$67,900–$199,144 / yearActing as the central liaison between external partners and internal stakeholders, the Senior Project & Program Manager collaborates closely with Sales, Client Management, Product, Operations, Implementation, and Executive Leadership teams to ensure partner solutions are effectively positioned, implemented, and supported throughout the client lifecycle. Success in this role requires strong relationship management, project and program leadership, operational excellence, strategic thinking, and the ability to influence cross-functional teams to deliver business outcomes that enhance client experience, retention, growth, and innovation.
Project Manager Stride, Inc.Project ManagerDover, DelawareThis role ensures seamless implementation of new customers, manages ongoing programs and compliance processes, and drives operational excellence across curriculum, vendor management, and accreditation workflows. This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when dete
Operational Excellence Leader (CI Manager) ClariosOperational Excellence Leader (CI Manager)Middletown, DEAs an OEx Leader (Operational Excellence Lead / CI Manager) at our Middletown, Delaware manufacturing plant, you will report directly to the Plant Manager and lead continuous improvement initiatives while owning the site’s High Performance Team (HPT) program. You will play a critical role in driving plant performance, ensuring accountability across all shifts, and supporting leadership in achieving operational targets.
Manager of Operations Caring TransitionsManager of OperationsLewes, DEJob description (including, but not limited to): Manage our cleanout, auction and move teams, including developing project plans, staff scheduling, logistics, and supplies management. We specialize in downsizing, senior relocation services, clean outs and online auctions.
NewAgile Product Manager, Global Health Benefits - Cigna Healthcare - Remote The Cigna GroupAgile Product Manager, Global Health Benefits - Cigna Healthcare - RemoteDERemote$99,000–$165,000 / yearThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Partner with business leaders, portfolio managers, product owners, architects, release train engineers, and delivery leads to align priorities and manage dependencies.
Senior Manager, Digital Manufacturing Systems (MES, AI & Industry 4.0) Qnity ElectronicsSenior Manager, Digital Manufacturing Systems (MES, AI & Industry 4.0)Wimington, DelawareHands-on experience with leading MES platforms (e.g., Critical Manufacturing, AVEVA, TrackSys, Rockwell FactoryTalk, GE Proficy, iBASEt, Tulip) and with custom-application (Microsoft Power Automate, Visio, microservices, event-driven, modern web/UX). ISA-95 / ISA-88 knowledge; SECS/GEM, OPC UA, APC/FDC, R2R, recipe management, dispatching/RTD, and genealogy/traceability; SAP integration patterns; modern cloud (Azure / AWS / GCP), containers, Kafka, MQTT Sparkplug B.
Client Manager External Hays CareersClient ManagerDover, DelawareWe have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.
Program Manager JEVS Human ServicesProgram ManagerDelawareBachelor’s Degree in Human Services, Human Services Administration, Social Services, Business, or related field; or a Bachelor’s degree in an unrelated field and 18 months of experience at a case management or management level involved with an FMS and/or participant-directed program. The Program Manager will oversee our FMS program which provides Financial Management Services (FMS) and Support Brokerage to adult disabled individuals, helping them to maintain independence in the home and community throughout the state of Delaware.
Workforce Identity and Access Management (WIAM) Manager CSC GroupWorkforce Identity and Access Management (WIAM) ManagerDover, DEAs a Workforce Identity and Access Management (WIAM) Manager within Enterprise Technology (ET), you will lead a global cybersecurity team responsible for WIAM governance, products, service delivery, audit readiness, risk reduction, user experience, and alignment with cyber security, technology, and business priorities. Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
Senior Customer Success Manager DataoneSenior Customer Success ManagerVineland, NJTechnical Advocacy: Translate complex technical challenges (power density, cooling efficiency, latency) into business-oriented updates for client leadership. Proven Experience: Minimum 7 years in Customer Success, Technical Account Management, or Project Management within the Data Center, Energy, or High Tech Industrial sectors.
Senior Manager, Digital Manufacturing Systems (MES, AI & Industry 4.0) EKC Advanced Electronics USASenior Manager, Digital Manufacturing Systems (MES, AI & Industry 4.0)Wimington, DelawareHands-on experience with leading MES platforms (e.g., Critical Manufacturing, AVEVA, TrackSys, Rockwell FactoryTalk, GE Proficy, iBASEt, Tulip) and with custom-application (Microsoft Power Automate, Visio, microservices, event-driven, modern web/UX). ISA-95 / ISA-88 knowledge; SECS/GEM, OPC UA, APC/FDC, R2R, recipe management, dispatching/RTD, and genealogy/traceability; SAP integration patterns; modern cloud (Azure / AWS / GCP), containers, Kafka, MQTT Sparkplug B.
Geotechnical Section Manager HNTB CorporationGeotechnical Section ManagerFairfield, New JerseySupports the implementation of the firm's project delivery (SDA) process including Work Planning, Monthly Project Reviews and other project performance methods to ensure quality work, on time, on schedule, to the client's satisfaction. Manages assigned project management activities (project scope, schedule, budget and quality management) and performs technical discipline tasks including research, reports, design, specifications and plan preparation.
Car Wash Assistant Manager Preston Automotive GroupCar Wash Assistant ManagerEaston, MDKey Responsibilities: Support the Store Manager in overseeing daily operations of the car wash facility. Join us and be part of a team dedicated to delivering quality service and creating a welcoming experience for every customer.
School Operations Sr Manager Stride, Inc.School Operations Sr ManagerDover, DelawareCollaborate with IT and Product leaders to prioritize issues, communicate impacts and advocate for school needs; Lead, coach and develop a team responsible for supporting school staff with product and/or technology issues; Lead initiatives focused on service innovation, operational effectiveness and stakeholder satisfaction; Utilize support tools, dashboards, and reports to monitor service performance and identify trends; Provide executive leadership with issue trend reports to include root cause analysis. Seven (7) years of experience in customer support, service desk, IT support, operations or related leadership role; Strong analytical, problem-solving, and decision-making skills; Excellent communication, presentation and stakeholder management abilities.