IT Service Delivery Manager - Tech Ops & Finance WesBanco IncIT Service Delivery Manager - Tech Ops & FinanceChattanooga, TNThis role leads Service Desk operations and drives excellence across incident, request, problem, and knowledge management; governs vendor performance; ensures adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); and partners with IT and business leaders to continuously improve user experience, reliability, and compliance. Analyzes ticket data to identify knowledge gaps; prioritize new/updated articles that reduce mean time to resolve (MTTR) and repeat incidents.