East Taunton, MA30+ days ago
Competencies: • Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • Collaboration - Building partnerships and working collaboratively with others to meet shared objectives • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Decision Quality - Making good and timely decisions that keep the organization moving forward • Drives Results - Consistently achieving results, even under tough circumstances • Ensures Accountability - Holding self and others accountable to meet commitments • Equipment Utilization - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment, and materials • Health and Safety - The ability and skill to manage and apply safe systems of work • Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close • Navigate Field Service Interactions - Briefs customer on service interaction, Confirms logistics of visit/interaction, Defines scope of service interaction, Displays appropriate body language with the customer, Offers alternative or interim solutions, Reads the customers tone and body language, Reflect and plan for future interactions • Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals • Policy & Procedures - The ability and skill to monitor, interpret, and understand policies and procedures and ensure their alignment with organizational strategies and work objectives • Service Into Sales - Ability to recognize sales opportunities during service interactions to enhance overall customer service; Presents products and solutions in a compelling way, Recognizes clues for added needs, Refers added customer needs to appropriate team, Transitions from service to sales conversation • Verbal Communication - Ability to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Key Responsibilities: • Abide by all Company safety policies and state and federal transportation regulations • Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount, and type • Collect payments from customers in monetary form acceptable to Company • Efficiently unload cargo and stage products at customers place of business • Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery • Maintain professional representation of the Company in all interactions with customers and through responsible driving • Maintain records required for compliance with state and federal regulations, including driver's logs, records of fuel purchases, mileage records, and other records required by law and Company policy • Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.) • Timely transportation of product from origin to destination as assigned.