New Orleans, LA30+ days ago
Minimum Requirements: Education & Licenses: High School Diploma or GED Experience: Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention Experience with software and maintaining databases preferred Knowledge, Skills and Abilities: Technical ability to quickly learn and become proficient with proprietary software Multi-tasking skill set to manage multiple conversations via chat, email and voice channels Persuasive verbal communication, professional writing, and exceptional listening skills Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. that would require absence) An agent’s permanent schedule after the first 6 weeks is a hybrid schedule (10 days out of the month in office and the remaining days are worked from home) The contact center is open from 8am-8pm CST We’re currently hiring for the later permanent shifts (10am-7pm and 11am-8pm) Earlier shifts may be available later based on attrition, performance, and preference (no guaranteed timeline) Fully staffed collections production floor is 40 agents We provide all of the necessary equipment to work in office and from home.