Knoxville, TN30+ days ago
Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386 Responsibilities Collects patient payment of financial responsibility over the phone, provides receipt of payment to patient, and documents payment as outlined in the department's workflow Recommends to the Supervisor modifications to existing policies and procedures that support Covenant Health's values and are intended to increase efficiency and promote data integrity Notifies the Supervisor/Financial Counselor of any potential self-pay patient, worker's compensation patient, or non-covered procedures Schedules diagnostic procedures utilizing the eCare (Cerner) scheduling system Verifies all orders are completed and signed Verifies insurance benefits and verifies pre-certification from third-party payers Has extensive knowledge of insurance plan and pre-certification requirements Accurately documents relevant demographic, clinical, and financial information required for scheduling, pre-registration, and insurance verification using eCare (Cerner), TransUnion, and STAR Attempts to collect payment of financial responsibility for all patients to improve overall collections and cash flow Reports pertinent procedural changes/updates to appropriate leadership Professionally interacts with patients, providers, office staff, and hospital department staff members Demonstrates ability to keep up with regulatory and insurance requirements, ensuring that changes are incorporated into daily job functions Ensures the scheduling process is handled in a professional and courteous manner Schedules on average 25 appointments per day Clearly communicates all necessary information to patients, e.g. Overview Patient Access Specialist, Centralized Scheduling Full Time, 80 Hours Per Pay Period, Variable Shifts Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division.