Administrator V'',''Administrator V'',''United States-Massachusetts-Boston-100 Cambridge Street'',''United States-Massachusetts-Boston-100 Cambridge Street'',''Administrative Services'',''Administrative Services'',''Department of Workforce Development'',''Department of Workforce Development'',''Full-time'',''Full-time'',''Day'',''Day'',''Aug 11, 2026, 7:42:21 PM'',''Aug 11, 2026, 7:42:21 PM'',''2'',''2'',''134,941.81'',''87,686.54'',''134,941.81'',''Yearly'',''Karen Haynes-Clifton'',''Karen Haynes-Clifton'',''6176265138'',''M99-Managers (EXE)'',''M99-Managers (EXE)'',''No'',''No'',''Yes'',''Yes'',''false'',''1090295'',''1090295'',''true'',''1090295'',''false'',''Submission for the position: Operations Manager (DUA - Boston) - (Job Number: 260005EQ)'',''false'',''1090295'',''false'',''true''. The Contact Center Operations Manager uses daily operational data, workforce management information, quality assurance results, customer experience trends, and supervisor feedback to address workload needs, coach supervisors, resolve escalated service issues, and support continuous improvement.