Principal Duties and Responsibilities Configure and install various network devices and services (e.g., routers, switches, Wireless Controller, , access points) Configure and administer F5 & DDI Infoblox related requests and Issues Participate in Major Incidents / Troubleshooting bridges to identify Root Cause Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company s security team Liaise with vendors and other IT personnel for problem resolution Good working knowledge of routing BGP, EIGRP, OSPF, MPLS Good Working knowledge of Switching, STP, RSTP, Port Security, DHCP Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others Investigate and help resolve issues on customer s network and IT estates using agreed troubleshooting methodologies Manage support cases to enable fast resolution that exceeds our customers expectations Ensuring accurate recording of all cases using the Company s ticket management tool and closing within agreed timeframes Using the central document repository, to ensure knowledge sharing across the team and enable best practice Supporting and taking ownership of ad-hoc projects Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetingsJob Specifications Bachelor s degree, or equivalent relevant business experience Has 11+ years of related work experience Industry certification is a plus Possesses highly developed technical expertise in multiple key operating/networking system or subsystem areas Able to operate independently in developing and implementing the most complex technical solutions Where applicable, demonstrates experience supporting in-house developed business applications and working directly with application development teams Able to leverage scripting and other tools to automate routine tasks Through product research and personal experience, able to articulate strategy for appropriating various software and technologies to meet long range computing requirements Has good human relations skills Ability to be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.