p>Serves as a support resource to patients, families and guests, unit nursing staff, allied health departments, medical staff, by assisting the unit clinical leadership with coordination of patient care services, through the provision of information and directions, securing the assistance and resources, and troubleshooting initial customer service concerns. General knowledge of computer and peripheral operation for troubleshooting wireless device connectivity, launching/login changes, charging equipment, equipment storage, network logins, online help desk tickets, and intranet site utilization.