Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Proactive and self-motivated approach • Excellent analytical, communication, and stakeholder management skills • Experience with CRM/ AI/ML desired • Ability to work with internal product development and engineering teams to deliver products on schedule and with great quality. As a Senior Consultant, you will work closely with business leaders, product managers, CRM team, data science, and engineering teams to modernize customer engagement, improve agent productivity, and unlock value from Dynamics 365 through AI, automation, and intelligent workflows.