Responsibilities: • Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues • Collect and analyze Linux IPMI-SEL data and vendor-specific platform management logs • Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center • Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested • Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices • Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules) • Provide hardware support for installations, moves, additions, and changes • Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices • Conduct regular physical and visual inspections of equipment and data center facilities • Manage inventory records and perform regular cycle counts to ensure asset accuracy • Update documentation for structured cabling and materials during new installations • Oversee capacity management in terms of space, power, cooling, and patch panel port availability • Understand and follow incident and change management processes • Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts • Light traveling from site to site • Perform other duties as assigned. Qualifications: • High School Degree or Equivalent required; Bachelors Degree - IT Business or related field preferred • Licenses/Certificates/Designations: • CCNA and CCNP preferred • 2 years in an enterprise Data Center environment with strong knowledge of data center best practices • Proficiency in troubleshooting and diagnosing server hardware issues from major vendors • Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks • Good understanding of data cabling and patching • Strong organizational and communication skills with the ability to manage multiple competing priorities • Ability to respond promptly to issues, provide updates, and escalate when necessary • Fluent in English • Ability to travel 0% - 25% • Basic computer skills preferred • Field Service or Data Center Technician experience preferred.