Miami, Florida19 days ago
Provide a Tier 3 IT problem solving solution and have the ability to identify, document, and resolve major problems; operate, monitor, alert, manage, maintain, install, and troubleshoot USSOUTHCOM Security ESS network infrastructure devices and services; provide services for all aspects of network management and operations, including technical support for the development of policies, procedures, implementation, technology integration, and guidance for both scheduled and unscheduled maintenance. Provide IT Tier 2 Service; assist Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues; collect information such as program name that failed, application name, or any database-related details (e.g., table name, view name, package name) or Application Programming Interface (API) names; elevate issues to next tier if unable to solve.