NewService Operations Manager - MEP/HVAC JobotService Operations Manager - MEP/HVACFairfax, VA$150,000–$220,000 / yearAs a Service Operations Manager, you will lead the day-to-day performance of a growing HVAC and Plumbing Service division, overseeing Field Teams, operational processes, customer relationships, and overall business performance across Commercial, Multifamily, and Residential service operations. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewBAS Operations Supervisor - Data Center Construction JobotBAS Operations Supervisor - Data Center ConstructionSterling, VA$160,000–$180,000 / yearAs an Operations Supervisor on our datacenter construction team, you will be responsible for supporting departmental operations while leading the execution of Building Automation construction projects, primarily for data center sites in Northern Virginia. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewTax Supervisor/ Tax Manager JobotTax Supervisor/ Tax ManagerRockville, MD$110,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a trusted MD-based tax and wealth management firm with a team of dedicated professionals committed to helping individuals, families, and businesses achieve financial clarity and success.
NewRetail Customer Service Associate FedExRetail Customer Service AssociateSpringfield, VirginiaFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewShift Supervisor Fresh BaguetteShift SupervisorBethesda, MD$21–$22 / hourThis value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area.
NewDishroom Supervisor gategroupDishroom SupervisorDulles, VA$65,000–$70,000 / yearThe position is responsible for supervising thirty plus food production employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, USDA and FDA regulations are followed and are responsible for labor and Material cost controls. 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
NewCustomer Engagement Coordinator Full Time MarshallsCustomer Engagement Coordinator Full TimePrince William, VA$13.77–$14.27 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Experience Coordinator Full Time MarshallsCustomer Experience Coordinator Full TimePrince William, VA$15.50–$16 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Supervisor Capstone Logistics LLCSupervisorManassas, VirginiaFull timeOur team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
NewGeneral Manager Fresh BaguetteGeneral ManagerWashington, DCThis value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.
NewAssistant General Manager Fresh BaguetteAssistant General ManagerBethesda, MD$23–$24 / hourThis value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area.
Store Manager Staples, Inc.Store ManagerRiverdale, MDYou’ll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. See Staples Inc Privacy Policy at https://careers.staples.com/en/global-privacy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Servmart Program Specialist I MSCServmart Program Specialist IQuantico, VA$33,880–$53,240 / yearWith more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services.
Multifamily Maintenance Supervisor Pratum CompaniesMultifamily Maintenance SupervisorReston, VA$30–$34 / hourFull timeThis role is non-exempt and has an anticipated hourly pay range of $30-$34 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Maintenance Supervisor Pratum CompaniesMaintenance SupervisorWoodbridge, VA$30–$35 / hourFull timep>This role is non-exempt and has an anticipated hourly pay range of $30-$35 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Call Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA) The Bowen Group - VEOCCCall Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA)Chantilly, VAFull timeThe Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program.
General Maintenance Manager (Multi-Family Housing) Company ConfidentialGeneral Maintenance Manager (Multi-Family Housing)Washington, DC, DC$85,000–$95,000 / yearFull timeStrong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance. • Develop, implement, maintain and train all Emergency and Disaster Plans, Integrated Pest Management, Environmental Hazards and all Safety related procedures and policies • Support procurement and performance services related to maintenance, including, but not limited to, vendor service and general contracts, such as waste disposal, preventive maintenance, pest management, capital projects and repairs at the sites and all associated equipment in a safe and workmanlike manner in accordance with company policies and procedures.
Store Customer Service Supervisor / Keyholder Connecticut Fine Wine & SpiritsStore Customer Service Supervisor / KeyholderLeesburg, VirginiaYou will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorVALead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
Customer Service Supervisor Wawa IncCustomer Service SupervisorDC$21.40–$31.70 / hourYou'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Supervisor, Customer Service LonzaSupervisor, Customer ServiceMarylandPartner cross-functionally with Sales, Supply Chain, Operations, and Shared Services teams to support seamless execution of customer needs and business priorities. Serve as the first level of escalation for complex customer concerns, including backorders, shipment delays, credit holds, and service-related issues, ensuring timely resolution and professional communication.
Customer Service Supervisor I-66 EXPRESS MOBILITY PARTNERS LLCCustomer Service SupervisorManassas, VirginiaOnce completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway.
Part-Time Customer Service Supervisor - BWI Airport PrimeFlight Aviation Services IncPart-Time Customer Service Supervisor - BWI AirportBaltimore, MDSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling.
Customer Service Shift Supervisor George Mason UniversityCustomer Service Shift SupervisorManassas, VirginiaLocated on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Supervisor Customer Service GraybarSupervisor Customer ServiceSterling, VirginiaLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
NewCSR (Front Desk) Supervisor VCA IncCSR (Front Desk) SupervisorMDManagement reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). As the Client Service leader, you will supervise 9-12 front desk staff to ensure that our high level of customer service be delivered to our clients and their pets.
Customer Service Supervisor - Full Time Whole Foods Market IncCustomer Service Supervisor - Full TimeMDMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Supervisor Customer Service Graybar Electric Co IncSupervisor Customer ServiceSterling, VALet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Customer Service & E-Commerce Supervisor - Full Time Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full TimeDC$19–$30.20 / hourp>You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.
Customer Service Shift Supervisor Commonwealth of VirginiaCustomer Service Shift SupervisorManassas, VALocated on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Customer Logistics Supervisor - Dedicated Transportation Ryder System IncCustomer Logistics Supervisor - Dedicated TransportationGlen Burnie, MDCompensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees : If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
NewCustomer Service Manager - Lorton Transdev North America IncCustomer Service Manager - LortonLorton, VAKey Responsibilities: Assure quality of operations including leading CSR staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and compliance with policies and procedures. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
NewCustomer Service Lead - Part-Time BurlingtonCustomer Service Lead - Part-TimeFairfax, VAAs the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
NewCustomer Service Representative Redner's MarketsCustomer Service RepresentativeBaltimore, MD$15–$18 / hourMinimum Knowledge, Skills, and Abilities Required: Strong oral and written communication skills for dealing with customers, employees, and Vendors. Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
Protective Service Officer PSO Supervisor Walden SecurityProtective Service Officer PSO SupervisorDCTo perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): • Problem Solving: Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
Technical Services 3PL Supervisor Shearer CompaniesTechnical Services 3PL SupervisorElkridge, MDFull timeWorks with management and direct supervisory personnel to monitor ongoing staffing needs to plan accordingly for increases and/or decreases in staffing levels; ensures processes and procedures for adding and/or decreasing staff counts are followed. Ensures the training of new hires and existing employees on processes and procedures is completed; works with supervisors and/or existing leads to develop lead personnel to assist with hands-on training of existing and new employees.
Ambulatory Care Service Supervisor-Baltimore, MD HCSCAmbulatory Care Service Supervisor-Baltimore, MDBaltimore, MD$50,000–$52,000 / yearFull timeDo you enjoy working with industry leaders that support the needs of healthcare facilities and long-term care organizations? HCSC linen services is an innovative provider of textile programs and services to the healthcare community.
Supervisor, Food Service - Navy Yard Guest ServicesSupervisor, Food Service - Navy YardWashington, District of ColumbiaGuest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Food Service Supervisor Guest ServicesFood Service SupervisorLinthicum, MarylandGuest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
NewEvent Services and Production Supervisor George Mason UniversityEvent Services and Production SupervisorArlington, VAEquipment and Systems Management: Ensures functionality and preservation of production resources, both technical and non-technical, through the implementation and oversight of preventative maintenance efforts independently and in conjunction with ITS; Works with the Audio-Visual Manager, creating an ongoing master plan for equipment (technical and non-technical) upgrades and replacement schedules; Ensures functionality of in-house and portable A/V systems and furnishings, supporting preventative maintenance efforts; Oversees the organization and oversight of production inventory and resources, communicating inventory needs to the Senior Event and Staff Manager; Maintains a database of equipment that tracks the history of usage and repairs/maintenance; Ensures efficient usage of storage space and resources that emphasize organization, safety, and ingenuity; Serves as the primary point of contact with outside contractors/vendors to troubleshoot equipment issues or to perform services and repairs when necessary; and. Required Qualifications: High school diploma or equivalent; Experience in recruiting, developing effective training programs for staff, directing, and supervising staff; Experience working in all areas of event operations/support/technology; Experience in planning and implementing events; Knowledge in all areas of event operations and event support technology, including sound, lighting, and video (setup, configuration, and operation); Knowledge of event support and the proper configuration of technical equipment for successful operation; Skill to communicate effectively and professionally with staff, patrons, and colleagues at all times; Ability to think critically and make decisions to support professional and student staff when issues arise; Ability to properly recruit, train, and provide on-site supervision of part-time and student wage staff; Ability to meet competing deadlines and prioritize responsibilities simultaneously; and.
Service Supervisor (Landover, MD, US, 20785) Cintas CorpService Supervisor (Landover, MD, US, 20785)Landover, MD$74,420–$95,160 / yearResponsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday.
Service Supervisor CintasService SupervisorLandover, MD$74,420–$95,160 / yearResponsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Supervisor, Procurement Services Infinite Legacy IncSupervisor, Procurement ServicesBaltimore, MDGeneral Job Summary: Under the supervision of the Manager of Procurement Services, or appropriate designee, the Supervisor of Procurement Services, guides the donation services technician team towards accomplishing Infinite Legacy's mission and goals by providing daily oversight of the, perfusion, organ back table, research recovery operations and related organ activities. In conjunction with the manager, is responsible for maintaining and updating the departmental performance management board and reporting these departmental projects/goals on a routine schedule as defined by organizational leadership.
Field Service Supervisor AHU TechnologiesField Service SupervisorWashington, District of ColumbiaRemoteWe are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world. Required Skills/Abilities: Demonstrated competency in hands-on maintenance of steam turbines, reciprocating compressors, engines, centrifugal compressors or gas turbines.
Food Services/ Retail Supervisor - DC Convention Center - Walter E. Washington Convention Center AramarkFood Services/ Retail Supervisor - DC Convention Center - Walter E. Washington Convention CenterDCBENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Customer Service Assistant - Law Center Georgetown UniversityCustomer Service Assistant - Law CenterLaw Center, DC$18.28–$27.33 / hourWith the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Sr Field Service Supervisor - Baltimore, MD Honeywell International IncSr Field Service Supervisor - Baltimore, MDBaltimore, MD$94,400–$118,200 / yearAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets.
Sr Field Service Supervisor Honeywell International IncSr Field Service SupervisorHerndon, VAAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.
Supervisor, IT Service Desk Infinite Legacy IncSupervisor, IT Service DeskBaltimore, MDPrior experience as a Help Desk Lead, Support Supervisor, or similar role, and experience with endpoint management tools (Intune, SCCM, Jamf, or similar) preferred. The Supervisor serves as the primary escalation point for Tier 1 and Tier 2 issues and partners closely with the Infrastructure and Security teams to resolve complex problems.