p style="text-align:inherit"/>Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500070 Food & Nutrition Svcs-Staff
Work Shift: UR - Day (United States of America)
Range: UR URG 107 H
Compensation Range: $23.06 - $32.29
The referenced pay range represents the minimum and maximum compensation for this job.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
p style="text-align:inherit"/>Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500070 Food & Nutrition Svcs-Staff
Work Shift: UR - Rotating (United States of America)
Range: UR URG 107 H
Compensation Range: $23.06 - $32.29
The referenced pay range represents the minimum and maximum compensation for this job.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
We are seeking an experienced and highly organized Customer Service Manager to oversee daily customer service operations and manage a team of 4–8 employees handling online sales and telephone sales.
The Customer Service Manager will lead by example, coach staff, monitor performance, resolve escalated customer issues, and ensure a positive customer experience while supporting company sales goals.
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
- Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.