NewBCBA Clinical Supervisor Intercare TherapyBCBA Clinical SupervisorLos Angeles, CA$80,000–$90,000 / yearClosing:If you have experience in any of the following fields, we encourage you to apply:Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Applied behavior analysis, BCBA. Your provision of direct services to clients will include FBAs, direct oversight of assigned client cases as well as consultation on or coverage of certain cases assigned to other Clinical Supervisors (BCBA).
NewClinical Supervisor (BCBA Certification Required) Intercare TherapyClinical Supervisor (BCBA Certification Required)Van Nuys, CA$80,000–$90,000 / yearClosing:If you have experience in any of the following fields, we encourage you to apply:Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Applied behavior analysis, BCBA. Your provision of direct services to clients will include FBAs, direct oversight of assigned client cases as well as consultation on or coverage of certain cases assigned to other Clinical Supervisors (BCBA).
NewCenter Based Clinical Supervisor (BCBA Certification Required) Intercare TherapyCenter Based Clinical Supervisor (BCBA Certification Required)Torrance, CA$80,000–$90,000 / yearYour provision of direct services to clients will include FBAs, direct oversight of assigned client cases as well as consultation on or coverage of certain cases assigned to other Clinical Supervisors (BCBA). Closing:If you have experience in any of the following fields, we encourage you to apply:Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Applied behavior analysis, BCBA.
NewDriver Services Program Manager Auto Club Of Southern CalifDriver Services Program ManagerCosta Mesa, CA$109,500–$146,200 / yearDriver Services Program ManagerWe are seeking a strategic, accountable, and results-driven Program Manager – Driver Services to steer multi-site driving school operations and accelerate enrollment growth, operational excellence, service quality, and overall business performance in a fully onsite role requiring regular presence at program locations to support team leadership, collaboration, and maintain strong day-to-day momentum. See Auto Club Of Southern Calif Privacy Policy at https://careers.ace.aaa.com/us/en/privacy-policy and Terms & Conditions at https://www.ace.aaa.com/legal/terms-of-use.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Customer Service Coordinator PenskeCustomer Service CoordinatorMontebello, CAFull timeWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
NewFinance Manager New Century HondaFinance ManagerGlendale, CAFull timeThe Finance Manager is responsible for the timely completion, review and verification of all financing documents required to complete sales of New and Pre-owned vehicles and the final backstop in the deal process . The Finance Manager is responsible for the timely completion, review and verification of all financing documents required to complete sales of New and Pre-owned vehicles and the final backstop in the deal process.
Retail Customer Service Associate FedExRetail Customer Service AssociateIrvine, California$19.70–$23.17 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewFront Desk Operations Supervisor Marriott Vacations WorldwideFront Desk Operations SupervisorNewport Coast, CAActively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Production Supervisor 3rd Shift Davis Wire CorporationProduction Supervisor 3rd ShiftIrwindale, CARecommend procedures, systems, equipment, and machinery alterations to reduce cost, resolve problems, ensure product quality, reduce scrap, and improve production efficiency. Education/Experience: Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Senior Supply Chain Supervisor (Supply Chain/Logistics) PenskeSenior Supply Chain Supervisor (Supply Chain/Logistics)Wilmington, CA$61,900–$83,400 / yearFull timeAssist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion. Provide operational oversight and scheduling duties to the individuals assigned facility to ensure the execution of daily tasks and activities including but not limited to transportation planning, scheduling, reporting, customer relations and operational execution in a manner consistent with company services and cost objectives.
NewABA Case Supervisor Intercare TherapyABA Case SupervisorCulver City, CA$26–$32 / hourA Behavioral Health or (ABA) Program Manager serves in the field as the onsite case supervisor and leader, mastering daily case management skills, including developing and overseeing clinical programs, supervising BIs and providing education and training for client caregivers. Closing:If you have experience in any of the following fields, we encourage you to apply:Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Applied behavior analysis, BCBA.
NewGuest Relations Manager Marriott Vacations WorldwideGuest Relations ManagerNewport Coast, CAUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Maintenance Manager Trainee PenskeMaintenance Manager TraineeLa Mirada, CA$24.09–$30.72 / hourFull timeWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
NewAirport Customer Service Supervisor - SNA Unifi Aviation, LLCAirport Customer Service Supervisor - SNAOrange County, CAFull timeJob Title Airport Customer Service Supervisor - SNA Date Tuesday, January 27, 2026 Entity Unifi Aviation, LLC State California City Orange County Base Pay Rate: $ 20.90 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorTustin, CA$23.50–$36.45 / hourLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
Customer Service Supervisor Floor & DecorCustomer Service SupervisorSan Gabriel, CaliforniaThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
NewHybrid Customer Service Supervisor, CMS Carrington Mortgage Services, LLCHybrid Customer Service Supervisor, CMSOrange, CA$70,500–$80,500 / yearOur Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Supervisor, Customer Service Yokohama Tire CorpSupervisor, Customer ServiceSanta Ana, CAThe Customer Service Supervisor is responsible for supervising operations within the department, including reconciling customer accounts and ensuring equal distribution of work volume among the staff, to provide all YTC customers with timely and courteous service. • Train and instruct newly hired employees on department operations with a focus on communication, knowledge sharing, and prioritization while demonstrating work procedures aligned with company policies.
Customer Service Supervisor Floor & Decor Holdings IncCustomer Service SupervisorCarson, CACustomer Service Supervisor in Carson, California, United States of America | Retail at Floor and Decor. 2500 Windy Ridge Pkwy SE Atlanta, Georgia, 30339.
NewCustomer Service Supervisor Public StorageCustomer Service SupervisorGlendale, CA$60,000–$65,000 / yearp>The Customer Service Supervisor will oversee a team of customer service representatives, monitor service quality, evaluate call and survey data, and partner with leadership to implement strategies that improve customer sentiment, first contact resolution, quality assurance results, and overall team performance. This role is ideal for a leader who combines strong people management skills with the ability to analyze call interactions, quality metrics, customer feedback, and performance data to identify trends, coach agents, and recommend process improvements.
Customer Service & E-Commerce Supervisor - Full Time Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full TimeNewport Beach, CA$18.50–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
Customer Service Supervisor - Commerce, CA Plastic ExpressCustomer Service Supervisor - Commerce, CACommerce, CAFull timeResponsibilities include overseeing and assessing staff activities, strategizing and monitoring daily activities of customer success operation, training, investigating and solving customer complaints, maintaining documentation pertaining to customer success, appraising work performance, and performing additional duties where as needed. In line with Plastic Express’ Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.
Customer Experience Supervisor I - West Covina Fash Plz Catalyst Brands LLCCustomer Experience Supervisor I - West Covina Fash PlzWest Covina, CA$24–$30 / hourCore Competencies: To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.
Customer Experience Supervisor KithCustomer Experience SupervisorWest Hollywood, CaliforniaWorking closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Supervisor Cust Service - Integrated Supply Vallen Distribution IncSupervisor Cust Service - Integrated SupplyEl Segundo, CAPosition Summary: Vallen''s Supervisor Inside Sales (Customer Service Supervisor) is a staff management position that assists Customer Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation to associates. A.) from four-year College or university preferred; or three to five years inside sales and supervisory experience and/or training; or equivalent combination of education and experience.
Connected Customer Supervisor Floor & Decor Holdings IncConnected Customer SupervisorSan Gabriel, CA$18.25–$27.15 / hourp>Minimum Eligibility Requirements Minimum of 1 year of customer service and cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of 2 years of computer experience in a work environment. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.
Customer Support Supervisor Certified GroupCustomer Support SupervisorTustin, CA$75,000–$95,000 / yearCertified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries: Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries. *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]">The compensation details provided below reflect the expected pay range for this role, based on the selected compensation structure and applicable guidelines.
Port Services Customer Service Representative NFI Industries IncPort Services Customer Service RepresentativeLong Beach, CAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Port Services Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.
Customer Experience Supervisor-Onsite (Orange, CA) Alignment Healthcare IncCustomer Experience Supervisor-Onsite (Orange, CA)Orange, CA$58,531–$87,797 / yearResponsibilities include hiring, training, planning, assigning and monitoring work, coaching and performance management, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a high-accountability culture focused on member experience excellence. The Onsite Supervisor of our Customer Experience team is responsible for leading and developing a team of Customer Experience Specialists who deliver compassionate, seamless, and fully accountable service to our members.
Supervisor, Customer Care iRhythm Holdings IncSupervisor, Customer CareCARemote$70,000–$88,000 / yearThe Customer Care Supervisor manages a team of Customer Care Advocates, Advanced Customer Care Advocates and Senior Customer Care Advocates. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address.
Supervisor, PSA Customer Experience Collectors Holdings, Inc.Supervisor, PSA Customer ExperienceSanta Ana, CA$72,000–$75,000 / yearA significant part of this role involves representing Collectors at trade shows, conventions, and drop-off events - planning and executing show strategies, leading on-site teams, and delivering standout experiences that build lasting fan loyalty. Hands-on experience attending, managing, or leading operations at trade shows, conventions, or collector events - comfort with on-site logistics, staffing, and customer-facing responsibilities in a fast-paced event environment is strongly preferred.
Senior Supervisor, PSA Customer Care Collectors Holdings, Inc.Senior Supervisor, PSA Customer CareSanta Ana, CA$72,438–$95,022 / yearPartner with the Customer Care Manager to collaborate in designing and delivering a seamless customer experience strategy supported by data, brand insights, and technology, to deliver on a customer service experience that is streamlined, optimized, and personalized to the 'collector' experience. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.
Retail-Customer Service Manager (PT) The Michaels Companies IncRetail-Customer Service Manager (PT)Monrovia, CA$17.75–$23.10 / hourApplicants and Employees in Unincorporated Los Angeles County: Michaels reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engage with customers, including minors, including unsupervised minors, and other Team members, especially in high stress situations; accessing company information, assets, property, and products, including cash, checks, and credit card information; and appropriately handling such information, including confidential and personal information of customers and Team Members. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Customer Service Manager The Michaels Companies IncCustomer Service ManagerCosta Mesa, CA$17.75–$23.10 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Technical Customer Supervisor Veolia Environnement SATechnical Customer SupervisorAzusa, CA$80,000–$95,000 / yearIt offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader.
Customer Relations Collections Supervisor AWP SafetyCustomer Relations Collections SupervisorSanta Ana, CA$75,000–$80,000 / yearDriving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity. Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers' people, business, and time.
Senior Supervisor, PSA Customer Care Collaborative SolutionsSenior Supervisor, PSA Customer CareSanta Ana, CaliforniaPartner with the Customer Care Manager to collaborate in designing and delivering a seamless customer experience strategy supported by data, brand insights, and technology, to deliver on a customer service experience that is streamlined, optimized, and personalized to the ‘collector’ experience. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.
NewSea Logistics Customer Care Supervisor Kuehne+NagelSea Logistics Customer Care SupervisorTorrance, CA$75,000–$85,000 / yearKuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. With a focus on customer satisfaction, growth, retention, and teamwork, this position plays a critical role in delivering exceptional results and elevating the overall customer experience.
Supervisor, Starlink Customer Support - Multiple Shifts Space Exploration Technologies CorpSupervisor, Starlink Customer Support - Multiple ShiftsHawthorne, CA$95,000–$115,000 / yearDemonstrated experience using data analysis and structured root cause analysis to identify trends, uncover underlying issues, quantify business impact, and drive measurable operational improvements in customer support or service operations. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Sea Logistics Customer Care Supervisor Kuehne + Nagel International AGSea Logistics Customer Care SupervisorTorrance, CA$75,000–$85,000 / yearWith a focus on customer satisfaction, growth, retention, and teamwork, this position plays a critical role in delivering exceptional results and elevating the overall customer experience. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
SCA Distribution Customer Service Representative NFI Industries IncSCA Distribution Customer Service RepresentativeCarson, CAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
Customer Service Representative A.P. Møller - Maersk A/SCustomer Service RepresentativeSanta Fe Springs, CA$20–$22 / hourMaersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
District Service Quality Supervisor Purolator Inc.District Service Quality SupervisorCompton, CA$82,000–$99,000 / yearThe DSQS reports branch‑level operational metrics, including on‑time performance, cost per pound, linehaul utilization, and material‑handling costs, to the District Management team for consolidated reporting, analysis, root‑cause identification, and continuous improvement. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America.
Supervisor Field Services Verra Mobility CorpSupervisor Field ServicesCAThe Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance. The Field Service Supervisor - California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California.
Clinical Laboratory Supervisor II - Support Services University of CaliforniaClinical Laboratory Supervisor II - Support ServicesLos Angeles, CA$55.70–$126.72 / hourp>As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Must have skill in performing quality control, perform phlebotomy on all age groups, able to perform pH testing on Urine and any other technical testing pertaining to Support Services.
Service Repair Shop Supervisor EnerSysService Repair Shop SupervisorSanta Fe Springs, CA$56,600–$75,000 / yearThis position oversees the workflow within the service center, ensures efficient use of resources, and manages the team of technicians, ensuring top-quality service is delivered to customers. The Service Shop Supervisor is responsible for the day-to-day operations, building maintenance, and overall management of the service centers shop in Romeoville, IL.
Patient Access Service Supervisor University of CaliforniaPatient Access Service SupervisorLos Angeles, CA$31.51–$62.64 / hourp>Working closely with clinic leadership, you will drive operational excellence by managing daily workflows, optimizing provider schedules, supporting staff development, resolving patient concerns, and implementing process improvements that enhance efficiency and patient satisfaction. In this leadership position, you will oversee a team of patient access professionals responsible for appointment scheduling, registration, call center operations, and front-desk services, ensuring seamless access to care and exceptional customer service.
Supervisor, Asset Technician Semi Service Tesla IncSupervisor, Asset Technician Semi ServiceCity Of Industry, CAAbility to lead group root-cause problem-solving activities andrapidly develop countermeasures Excellent interpersonal and communication skills able to effectively interact with customers as required. 76000 - 136800annual salary cash and stock awards benefitsPay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience.
Customer Experience Supervisor-Onsite (Orange, CA) Alignment Healthcare USA, LLCCustomer Experience Supervisor-Onsite (Orange, CA)Orange, CAFull timeResponsibilities include hiring, training, planning, assigning and monitoring work, coaching and performance management, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a high-accountability culture focused on member experience excellence. The Onsite Supervisor of our Customer Experience team is responsible for leading and developing a team of Customer Experience Specialists who deliver compassionate, seamless, and fully accountable service to our members.