Retail Customer Service Associate FedExRetail Customer Service AssociateElkhart, IndianaPart timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewPart Time Customer Experience Coordinator TJ MaxxPart Time Customer Experience CoordinatorWarsaw, IN$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Experience Coordinator TJ MaxxCustomer Experience CoordinatorWarsaw, IN$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Experience Coordinator Full-Time TJ MaxxCustomer Experience Coordinator Full-TimeWarsaw, IN$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Experience Coordinator-Part Time TJ MaxxCustomer Experience Coordinator-Part TimeWarsaw, IN$13–$13.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewQuality Manager (Family Owned Metal Company) JobotQuality Manager (Family Owned Metal Company)Mishawaka, IN$80,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client is a well-established manufacturing organization specializing in precision-engineered products for a diverse customer base across multiple industries.
NewCase Manager Registered Nurse (LTSS) - Field MI (Southwest Michigan) CVS HealthCase Manager Registered Nurse (LTSS) - Field MI (Southwest Michigan)St. Joseph, MIRemote$60,522–$129,615The LTSS RN Case Manager is responsible for comprehensive assessment, care planning, coordination, implementation, and monitoring of Long-Term Services and Supports (LTSS) for dual-eligible Medicare and Medicaid members. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNThree Rivers, MIFacilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
Procurement Service Delivery Supervisor 3M CompaniesProcurement Service Delivery SupervisorBANGALORE, INYour roles and responsibilities would be to: Lead daily procurement service delivery activities by managing team workload, assigning priorities, ensuring quality and timeliness, and providing coaching and guidance to team members. This role is responsible for supervising daily procurement activities, ensuring timely and high-quality service, supporting sourcing processes, resolving operational issues, and driving continuous improvement initiatives.
Customer Success Supervisor - Signature - Goshen, IN United Parcel Service IncCustomer Success Supervisor - Signature - Goshen, INGoshen, INRemoteThe Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement.
House Supervisor RN - Resource Services - PRN, Nights Beacon Health SystemHouse Supervisor RN - Resource Services - PRN, NightsSouth Bend, INHouse Supervisor RN - Resource Services - PRN, Nights in South Bend, IN - Careers at Beacon Health System - Jobs in Healthcare House Supervisor RN - Resource Services - PRN, Nights in South Bend, IN - Careers at Beacon Health System - Jobs in Healthcare. We call this commitment The Beacon Way, a six-point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability.
Customer Service Representative J & B Medical Supply Co IncCustomer Service RepresentativeMishawaka, INReview/Update all demographic and personal health information in the member's account, including but not limited to the following: address - both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc. Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc).
BMV Customer Service Representative State of IndianaBMV Customer Service RepresentativeLaGrange, INA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Customer Service Representative Community Choice Financial Family of BrandsCustomer Service RepresentativeMishawaka, IndianaFull timeOur Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our c ustomers, Team Members, and c ommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
NewSupport Services Supervisor Four Winds Casinos Career SiteSupport Services SupervisorSouth Bend, IndianaMaintains appropriate staffing levels in the Transportation, Wardrobe and Retail Divisions of the Hotel Department on assigned shift by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed. Patrols the Retail, Wardrobe and Valet on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
Customer Service Associate I Family Dollar Stores Of MichiganCustomer Service Associate IDecatur, MichiganResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Customer Service Representative Harris Computer SystemsCustomer Service RepresentativeUtah, INCommunicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts. Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
Customer Service Tech Agent LippertCustomer Service Tech AgentSouth Bend, IndianaFull timeLippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.
Customer Service - Donor Support Technician CSL PlasmaCustomer Service - Donor Support TechnicianMishawaka, IndianaBy celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .
Customer Service Representative TMX Finance Family of CompaniesCustomer Service RepresentativeMishawaka, INThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
BILINGUAL Customer Service Representative Premier Rental PurchaseBILINGUAL Customer Service RepresentativeElkhart, IndianaNeither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Customer Service Associate I Family Dollar Stores Of IndianaCustomer Service Associate ISouth Bend, IndianaResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Customer Service Tech Agent Lippert Components, Inc.Customer Service Tech AgentSouth Bend, INResearching, locating, and effectively communicating to all customer questions and concerns: Fulfills requests by clarifying desired information; completing transactions; forwarding requests Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities Demonstrate an ability to know LCI products with a full understanding of how they mechanically relate to the RVs and the industry Be knowledgeable of current and historical product operation, application, and troubleshooting Serve and treat all customers with exceptional customer service and professionalism Provide technical advice, service, and support to customers Resolve problems by clarifying issues; researching and exploring answers, finding alternative solutions; implementing solutions; and escalating unresolved problems Maintains call center database by entering information into Salesforce Frequently utilizes good judgement to effectively conclude customer inquiries Updates job knowledge through reoccurring product training sessions Recognize, document, and alert the supervisor of trends of customer calls Computer literate with the ability to learn customer service software applications Professional verbal and written communication skills Build and maintain relationships with customers by having a keen awareness of the customer journey and continuously strive to make the journey as positive and profitable as possible Conduct self as a team member with co-workers to foster a healthy and professional working environment Working Conditions: Primarily working indoors, office environment. Qualifications: Strong technical aptitude, preferably in LCI parts and RV applications Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face Ability to utilize all available resources including co-workers Able to interpret customers' description of their Coach problems and translate those into clear instructions for the service technicians Communication skills are required to connect staff and customers for a positive customer service experience Ability to always maintain a professional demeanor and positive attitude Demonstrate experience in sequential processing - utilizing multiple software programs and talking on the phone Ability to assess and evaluate the work of technicians Knowledge of company policies and procedures Ability to reflect LCI core values in both customer interaction and the interaction of co-workers Essential Functions: Resolving issues and troubleshooting technical problems Providing proactive customer outreach Accurately process and record call transactions Offer alternative solutions where appropriate Communicate clearly and effectively with end users, colleagues, and management Competencies: Communication Proficiency/Coaching Organizational Skills Initiative Time Management Process Improvement Decision Making Quality Management/Control Supervisory Responsibility: This role does not have any supervisory responsibility upon hiring.
Customer Service Manager Techniplas IncCustomer Service ManagerMishawaka, INMinimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience. SUMMARY OF POSITION: The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies.
Customer Service Manager SpartanNashCustomer Service ManagerGoshen, IndianaOur braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
Customer Service Representative Community Choice Financial Inc.Customer Service RepresentativeMishawaka, INThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Customer Service Associate Dollar Tree IncCustomer Service AssociateDowagiac, MIResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Customer Service Associate I Dollar Tree IncCustomer Service Associate IGoshen, INResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Customer Service Manager C&S Wholesale Grocers LLCCustomer Service ManagerGoshen, INOur braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
Route Supervisor BrinksRoute SupervisorSouth Bend, IndianaBrink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The Route Supervisor is responsible for supervising a team drivers, messengers, and guards that support and performs the Cash in Transit functions.
NewHyper Care Supervisor TRC Talent SolutionsHyper Care SupervisorElkhart, INDIANAAt TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers. They are seeking Hyper Care Onsite Supervisors to provide onsite operational support during critical post-deployment phases at customer facilities.
Full-Time Stockroom Operations Supervisor KIZ Kohl's Indiana, L.P.Full-Time Stockroom Operations SupervisorMishawaka, IndianaIn this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. Maintain appropriate levels of product on the sales floor by processing incoming freight, managing an accurate stockroom and directing floor replenishment as necessary based on sell through and seasonal changes.
Retail Front End Supervisor - Full-Time Burlington Stores IncRetail Front End Supervisor - Full-TimeMishawaka, IN$17–$19 / hourLocation 00346 - Mishawaka Posting Number P1-1077264-9 Address 4520 Grape Rd Zip Code 46545 Position Type Regular Full-Time Career Site Category Store Associate Position Category Retail Store Base Pay $17.00 - $19.00 per hour. Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
PRODUCTION SUPERVISOR 1ST SHIFT Pilgrim's Pride CorporationPRODUCTION SUPERVISOR 1ST SHIFTElkhart, INOur Company, Your Opportunity: JBS Prepared Foods is an arm of JBS the world’s leading provider of beef, chicken and pork, with a vision of building the company into a leader in Protein Centric Prepared Foods. Experience in leading groups of operating employees, including setting team and individual objectives, managing individual and team performance and building a team approach to problem solving.
*Supervisor (Part-time) Barnes & Noble Education, Inc.*Supervisor (Part-time)South Bend, IndianaYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
*Supervisor (Part-time) Notre Dame Stadium Barnes & Noble Education, Inc.*Supervisor (Part-time) Notre Dame StadiumNotre Dame, IndianaYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
New*Supervisor Hammes Notre Dame Bookstore (Part-time) Barnes & Noble Education, Inc.*Supervisor Hammes Notre Dame Bookstore (Part-time)Notre Dame, IndianaYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Station Supervisor - SBN Allegiant AirStation Supervisor - SBNSouth Bend, IN$45,000–$60,000 / yearAirport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
PT Sales Supervisor, University Park-Mishawaka, IN Michael Kors Stores CaliforniaPT Sales Supervisor, University Park-Mishawaka, INMishawaka, IndianaAbility to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc. As a Sales Supervisor, you will strive to achieve personal and store sales goals while prioritizing the customer experience through supervision and guidance of the team.
NewOperations Supervisor MedSpeedOperations SupervisorSouth Bend, IndianaOur Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives. •Excellent written and oral communication, strong interpersonal skills •Strong customer relation skills, demonstrated ability to interact with key decision makers.
Operations Supervisor - TForce Freight TForce Freight IncOperations Supervisor - TForce FreightSouth Bend, INThis individual oversees and is directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, load average and safety. Prepares and implements action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets.
Dining Supervisor, (Goshen College) AVI FoodsystemsDining Supervisor, (Goshen College)Mishawaka, INProviding comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Dining Supervisor at Goshen College in Goshen, IN.
Area Supervisor Ross Stores IncArea SupervisorElkhart, INLoss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
Maintenance Supervisor (Carriage House) Bradley Company LLC (Indiana)Maintenance Supervisor (Carriage House)Elkhart, INThis role oversees and supports a team of maintenance professionals, coordinates preventative maintenance programs, and ensures timely completion of service requests and unit turnovers. With strong leadership and technical expertise, the Maintenance Supervisor plays a vital role in creating a safe, attractive, and well-maintained community environment.
Dining Room Supervisor - Assisted Living (11A - 7P) Trinity Health CorporationDining Room Supervisor - Assisted Living (11A - 7P)South Bend, INShift: Description: Position Summary: The Dining Room Supervisor is responsible for overseeing front-of-house dining operations and ensuring an exceptional dining experience for residents and guests. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
Food Supervisor Sodexo SAFood SupervisorNOTRE DAME, IN$21–$23 / hourYou will provides oversight at the direction of management on-site to coordinate routine work activities of service employees engaged in food operations, including but not limited to fast casual, coffee/counter service, cafeterias, events/banquets, casual dining and cafes. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
NewCenter Operations Supervisor CVS Health CorpCenter Operations SupervisorMishawaka, IN$43,888–$76,500 / yearOak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
*Supervisor (Part time) Barnes & Noble Education Inc*Supervisor (Part time)South Bend, INYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
*Supervisor (Part time) Notre Dame Stadium Barnes & Noble Education Inc*Supervisor (Part time) Notre Dame StadiumNotre Dame, INYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
*Supervisor Hammes Notre Dame Bookstore (Part time) Barnes & Noble Education Inc*Supervisor Hammes Notre Dame Bookstore (Part time)Notre Dame, INYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.