NewSenior Project Manager STAMPEDE VENTURES INCSenior Project ManagerAnchorage, AKDuring visits to construction sites, the individual may be exposed to: extreme cold or hot weather conditions, hazardous noise, fall hazards, heights in excess of 10 feet, confined spaces, excavations, live traffic, fumes, or airborne particles, toxic or caustic chemicals, hazardous materials, unexploded ordinance, and dimly lit areas. Stampede Ventures provides a diverse portfolio of full-service construction, renovation, and civil work to meet the needs of Government and private sector customers.
Remote Hotel Cafe Supervisor, Qavartarvik Customer Lodge - Multiple Vacancies Open (Wage DOE & Federal Health Benefits - 4x4 ROT/Housing/Meals - Bethel, AK) NANA Regional Corporation IncRemote Hotel Cafe Supervisor, Qavartarvik Customer Lodge - Multiple Vacancies Open (Wage DOE & Federal Health Benefits - 4x4 ROT/Housing/Meals - Bethel, AK)Anchorage, AKRemoteThe Hotel Café Supervisor will supervise employees including overseeing the preparation of various food items at the Café and Restaurant inside the Qavartarvik Customer Lodge in Bethel, AK. Maintain a current roster of items in POS and ensure pricing information is accurate to menu, Assists Restaurant Manager in running reports and tracking product movement.
Remote Hotel Cafe Supervisor, Qavartarvik Customer Lodge Multiple Vacancies Open (Wage DOE & Federal Health Benefits 4x4 ROT/Housing/Meals Bethel, AK) Nana Management Services LLCRemote Hotel Cafe Supervisor, Qavartarvik Customer Lodge Multiple Vacancies Open (Wage DOE & Federal Health Benefits 4x4 ROT/Housing/Meals Bethel, AK)Anchorage, AKRemoteThe Hotel Café Supervisor will supervise employees including overseeing the preparation of various food items at the Café and Restaurant inside the Qavartarvik Customer Lodge in Bethel, AK. Maintain a current roster of items in POS and ensure pricing information is accurate to menu, Assists Restaurant Manager in running reports and tracking product movement.
Food Service Supervisor (Full Time, $25/hr + Benefits) - UAA Creekside - Anchorage NANA Regional CorporationFood Service Supervisor (Full Time, $25/hr + Benefits) - UAA Creekside - AnchorageAnchorage, AKFrequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift. + Directs daily food service operations in order to provide quality products operations including menu evaluation, planning, purchasing, inventory, receiving, food preparation and storage.
Project Supervisor: Print Services Bindery Support Assets, Inc.Project Supervisor: Print Services Bindery SupportAnchorage, AK$19.75 / hourPart timeThe Print Services Bindery Support Supervisor works closely with the Print Services Manager to ensure supported employees are successfully integrated into production activities that match their abilities while contributing to the operational goals of the department. This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols and provides direct labor according to company safety rules and established parameters.
Shift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AK NANA Regional CorporationShift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AKAnchorage, AKWhile performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. + Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow.
Shift Supervisor AK Airlines Mobility Services (Full time, pay DOE) Anchorage, AK Nana Management Services LLCShift Supervisor AK Airlines Mobility Services (Full time, pay DOE) Anchorage, AKAnchorage, AKWhile performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow.
Project Supervisor: Print Services Bindery Support AssetsProject Supervisor: Print Services Bindery SupportAnchorage, AlaskaThe Print Services Bindery Support Supervisor works closely with the Print Services Manager to ensure supported employees are successfully integrated into production activities that match their abilities while contributing to the operational goals of the department. This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols and provides direct labor according to company safety rules and established parameters.
Document Services Supervisor University of Alaska SystemDocument Services SupervisorAnchorage, AKAccess to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety . Responsibilities include coordination and oversight of day to day production, customer service and graphic design operations, supervision of staff (recruitment, schedule management, timesheet approvals, training, performance management/coaching/disciplinary actions), analysis of work processes, quality control, budget management, report preparation, maintenance of work management software, working directly with vendors and customers, and ensuring a safe work environment is maintained.
Customer Service - Winners Circle Dave & Buster's Entertainment IncCustomer Service - Winners CircleAnchorage, AKMaintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
ANC Ramp Services Supervisor Swissport International AGANC Ramp Services SupervisorAnchorage, Alaska$22–$24 / hourFull timeAs a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Ramp Services Supervisor Swissport International AGRamp Services SupervisorAnchorage, AK$22–$24 / hourAt Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Front End Service Team Supervisor Walmart IncFront End Service Team SupervisorAnchorage, AK$22–$35 / hourWhat you'll bringCashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* Career areasBrandsResourcesAbout UsMilitaryFront End Service Team SupervisorAnchorage, AKApply nowFront End Service Team SupervisorAnchorage, AKApply nowFront End Service Team SupervisorAnchorage, AKApply nowFront End Service Team SupervisorWM Supercenter #20703101 A StAnchorage, AK 99503-4050CP-2070-9027Loading map.
Customer Service Associate CK Hutchison Holdings LtdCustomer Service AssociateAnchorage, AKWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.
Retail - Customer Service Team Member The Michaels Companies IncRetail - Customer Service Team MemberAnchorage, AKPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
Customer Service Delivery Driver Sherwin-Williams CoCustomer Service Delivery Driverwasilla, AKThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Customer Service Rep: Anchorage Animal Care and Control Denali Universal ServicesCustomer Service Rep: Anchorage Animal Care and ControlAnchorage, AKUse the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents. Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC).
Customer Service Manager - State Farm Agent Team Member Andrew Sayer - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberAnchorage, AKFull timeYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a customer service manager with Andrew Sayer State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Service Manager- Homecare All Ways Caring HomeCareCustomer Service Manager- HomecareWASILLA, Alaska$26–$27 / hourFull timeAll Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. About our Line of Business: All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence.
Customer Service Representative - Anchorage Charlie's ProduceCustomer Service Representative - AnchorageAnchorage, AKThis position is responsible for providing excellent customer service and satisfaction by ensuring phone, email, or fax orders are imputed accurately and timely, customer inquires are responded to in a thorough, timely manner and by supporting the sales efforts of the outside sales group. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.
Branch Supervisor - Midtown Financial Center Northrim BanCorp, Inc.Branch Supervisor - Midtown Financial CenterAnchorage, AKYou'll partner with our Assistant Branch Manager to drive performance, solve problems on the fly, and ensure every customer leaves with a smile and maybe a new product or two! What You'll Be Doing: As the Branch Supervisor, you'll be the captain of the branch floor, guiding our dynamic team toward success while delivering Superior Customer First Service.
Retail Supervisor ($25/hr DOE + Benefits) - UAA Creekside NANA Regional CorporationRetail Supervisor ($25/hr DOE + Benefits) - UAA CreeksideAnchorage, AKFrequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift. + Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc.
NewLead Supervisor I Tapestry, Inc.Lead Supervisor IAnchorage, AK$16–$24.75 / hourBuilding Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
F&B Supervisor Hilton AnchorageF&B SupervisorAnchorage, Alaska$18–$20Inventory & Cost Control: Monitor stock levels of food, beverages, and supplies. Customer Service: Welcome guests and ensure exceptional service experiences.
Janitorial Supervisor Anchorage Tower CP Nana Management Services LLCJanitorial Supervisor Anchorage Tower CPAnchorage, AKRepeat alternate kneeling sequence x 3 for each knee, self-paced but continuous, Stand from Supine Position Test: From a supine, recumbent position, while wearing arctic gear, test recipient must be able to stand without assistance x 3, self-paced (this task must be accomplished safely without significant loss of balance or falling and without assistance). Customer Service: Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
Disaster Case Manager Supervisor - Anchorage, AK Tidal Basin Holdco, LLCDisaster Case Manager Supervisor - Anchorage, AKAnchorage, AKWorking within the State of Alaska's Disaster Case Management Program, the Disaster Case Manager conducts assessments, develops individualized recovery plans, identifies unmet needs, and connects survivors with available federal, state, local, nonprofit, and community resources. Education and Experience: Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Emergency Management, Public Administration, or a related field preferred.
Housekeeping Supervisor The Wildbirch HotelHousekeeping SupervisorANCHORAGE, AKThey are responsible for training housekeepers to maintain the cleanliness and orderliness of guest rooms, bathrooms, and common areas, ensuring a comfortable and pleasant stay for all our hotel guests. Cleaning of the guestrooms which includes, making beds, cleaning bathrooms, dusting, vacuuming and washing windows/mirrors.
Operations Supervisor Waste ConnectionsOperations SupervisorAnchorage, AlaskaWaste Connections, Inc. (NYSE: WCN) is more than just the premier waste services company in North America — we’re a place where driven individuals can thrive, grow, and make a real impact. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is eager to grow into higher-level management within 1–3 years.
Security Shift Supervisor - Hospital Taser Allied UniversalSecurity Shift Supervisor - Hospital TaserAnchorage, AKAdminister JSA's and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures. Assist Account or Operations Manager to manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
Janitorial Supervisor - Anchorage Tower - CP NANA Regional Corporation IncJanitorial Supervisor - Anchorage Tower - CPAnchorage, AKRepeat alternate kneeling sequence x 3 for each knee, self-paced but continuous, Stand from Supine Position Test: From a supine, recumbent position,while wearing arctic gear, test recipient must be able to stand without assistance x 3, self-paced (this task must be accomplished safely without significant loss of balance or falling and without assistance). Customer Service: Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
NewSupply Supervisor NANA Regional Corporation IncSupply SupervisorAnchorage, AKThe Supply Supervisor ensures accurate documentation, accountability of government property, and timely coordination with the Property Book Officer (PBO), Contracting Officer's Representative (COR), and Quality Assurance personnel to support mission readiness and contract performance. Must also meet all physical requirements necessary to perform assigned duties, including working in extreme heat or cold, high, or low humidity, blowing sand and dust, confined spaces, heights, and other inclement weather conditions.
Animal Care Supervisor Petco Animal Supplies, Inc.Animal Care SupervisorAnchorage, AKAs a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWAnchorage, AKRemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
NewSupervisor Workers Comp Claims- Southwest CopperPoint Insurance CoSupervisor Workers Comp Claims- SouthwestAnchorage, AKRemote$95,000–$125,000 / yearIn this leadership role, you will oversee a team of workers' compensation claims professionals, driving performance, accountability, quality claims management, and exceptional customer service. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
Maintenance Supervisor - Anchorage Towers - CP NANA Regional Corporation IncMaintenance Supervisor - Anchorage Towers - CPAnchorage, AKCustomer Service - Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Branch Supervisor - Midtown Financial Center Alaska Pacific Bank (Inactive)Branch Supervisor - Midtown Financial CenterAnchorage, AKYou'll partner with our Assistant Branch Manager to drive performance, solve problems on the fly, and ensure every customer leaves with a smile and maybe a new product or two! What You'll Be Doing: As the Branch Supervisor, you'll be the captain of the branch floor, guiding our dynamic team toward success while delivering Superior Customer First Service.
Maintenance Supervisor Weidner Apartment HomesMaintenance SupervisorAnchorage, AKPrimary Responsibilities: Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs. Perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable.
Janitorial Supervisor Allied UniversalJanitorial SupervisorAnchorage, AlaskaFull timeThe Janitorial Supervisor coordinates and assists employees in performing activities related to cleaning and maintaining the premises of commercial, industrial, and medical establishments. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.
Court Supervisor 3 (41-3250) Anchorage Domestic Violence - ACS Employees Only State of AlaskaCourt Supervisor 3 (41-3250) Anchorage Domestic Violence - ACS Employees OnlyAnchorage, AKNOTE: Legal office clerical work experience includes service such as a Court Case Manager 1, Court Case Manager 2, Courtroom Judicial Assistant, or Administrative Assistant 1 with the Alaska Court System, or work in a public or private sector law office requiring the review and processing of legal documents. This position also performs case management and customer service functions as needed, including processing filings, opening cases, fulfilling records requests, and providing backup coverage for other clerk positions to ensure continuous court operations.
NewLead Supervisor I Tapestry IncLead Supervisor IAnchorage, AK$16–$24.75 / hourBuilding Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Sales Supervisor-Anchorage, AK Michael Kors Stores CaliforniaSales Supervisor-Anchorage, AKAnchorage, AlaskaBuild and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books. •Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
Quality Control Supervisor Akima, LLCQuality Control SupervisorAnchorage, AlaskaThe QA Manager will oversee site quality processes, conduct audits, lead corrective and preventive actions, and collaborate with Army representatives, project leadership, and contractor personnel to ensure mission success and contractual compliance. Must also meet all physical requirements necessary to perform assigned duties, including working in extreme heat or cold, high, or low humidity, blowing sand and dust, confined spaces, heights, and other inclement weather conditions.
Retail Supervisor - Inventory Retail Services WIS CorporationRetail Supervisor - InventoryWASILLA, Alaska$19–$21 / hourPart timeThis position requires the ability to stand for prolonged periods of time with occasional walking; the ability to use both hands and wrists for repetitive motions; the ability to frequently be in low level positions, such as squatting, kneeling, or crouching; the ability to frequently use a ladder; the ability to lift and carry items up to 25 lbs. Retail, stocking, merchandising, warehouse, customer service, cashier, delivery driver, gamer, athlete, coaches, and general labor experience are all valuable backgrounds for this position.
NewLead Supervisor I TapestryLead Supervisor IAnchorage, AlaskaBuilding Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
F&B Supervisor *Hilton Anchorage* Crestview ManagementF&B Supervisor *Hilton Anchorage*Anchorage, AlaskaThis role supports team performance, maintains service quality, and ensures smooth coordination between front and back of house. Supervise, coach, and support F&B staff (servers, bartenders, runners, hosts).
F&B Supervisor Columbia Sussex CorporationF&B SupervisorAnchorage, AKThis role supports team performance, maintains service quality, and ensures smooth coordination between front and back of house. Supervise, coach, and support F&B staff (servers, bartenders, runners, hosts).
Maintenance Supervisor Anchorage Towers CP Nana Management Services LLCMaintenance Supervisor Anchorage Towers CPAnchorage, AKCustomer Service - Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Distribution Engineering Supervisor Leidos Holdings IncDistribution Engineering SupervisorAnchorage, AK$73,450–$132,775 / yearThe successful Distribution Engineering Supervisor will support the following activities with minimal oversight: Lead team of 5-8 engineers to develop design and construction work packages for electrical overhead and underground distribution systems operating from 4kV through 138kV mostly associated with programmatic work such as overloaded transformers, inspection and maintenance, joint use, and inspection reports. As a valued team member, you can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements, as well as managers who will encourage career development and growth opportunities, including Professional Engineer License (PE), Project Management Professional (PMP), Leadership training, Formal Mentorship Programs, Management opportunities.
EVS Supervisor - ANMC EVS (Pay DOE + Benefits) Anchorage, AK NANA Regional CorporationEVS Supervisor - ANMC EVS (Pay DOE + Benefits) Anchorage, AKAnchorage, AKSupervises medical housekeeping operations, ensuring staff strictly follow hospital protocols for daily patient room cleaning, terminal cleaning for discharged patients, infection prevention, high-touch surface disinfection, and the safe handling/transport of regulated medical waste and soiled linen. + Oversees specialized floor care operations, ensuring Floor Care Technicians properly perform sweeping, mopping, buffing, polishing, scrubbing, stripping, and refinishing of hard-surface floors, as well as vacuuming, spot cleaning, and extracting carpeted surfaces.
Supervisor, Case Management TriWest Healthcare AllianceSupervisor, Case ManagementAnchorage, AKRemoteFull timeCollaborates with case managers, care coordinators, medical providers, the Director, Case Management and the Medical Director for Case Management on program interpretation and guidance. Monitors individual staff caseloads and beneficiary service levels to ensure delivery of quality and timely Case Management services.