Talent Acquisition Specialist (On-site) Heritage BankTalent Acquisition Specialist (On-site)Tacoma, WA$37.64–$45.18 / hourThis position is responsible for providing administrative oversight through the full lifecycle of the staffing/recruitment process, post to hire, and is relied upon to assist hiring managers throughout the search and selection process for branch/commercial banking, and assigned support, sales, professional, technical and other niche skilled positions, employing traditional sourcing techniques and resources, as well as developing new and creative recruiting ideas, while acting as a proactive service partner to hiring managers. Travel Time: Occasional travel will be required to travel to other Bank locations, meeting/training sites, as needed, which may include overnight travel and extended stay availability when needed; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions.
NewService Delivery Specialist AxelonService Delivery SpecialistBellevue, WA$40–$45 / hourPerform specific PLC/HMI activities, including but not limited to: Control System IO Checkout, System networking, Program Upload/download, understanding of ladder logic, function blocks, troubleshooting code, and ability to write simple logic. Apply mathematical operations to tasks such as water treatment chemistry calculations, determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
NewEquipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistFife, WA$23.52–$27.93 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
NewSpecialist Golf DICK'S Sporting GoodsSpecialist GolfBellevue, WA$20–$28 / hourDelivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
NewBranch Staging Specialist Sunbelt RentalsBranch Staging SpecialistFife, WA$20.89–$28.72 / hourSome Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. Position Objective: To promote and maintain efficient equipment movement and staging for all branch transactions to improve dispatching, pick-up operations, return operations, and overall customer rental experience.
NewRetail Lead Specialist ARS-Rescue RooterRetail Lead SpecialistSeattle, WA$22–$23We’re hiring outgoing Retail Sales Associates to represent ARS inside major home improvement retail locations by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services . Blue Flame is a part of the nation’s largest provider of residential HVAC, plumbing, and electrical services , with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.
["Multi-Location Customer Service Specialist","Multi-Location Customer Service Specialist"] The Sherwin-Williams Company["Multi-Location Customer Service Specialist","Multi-Location Customer Service Specialist"]Lake StevensJob duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
["Bilingual Customer Service Specialist (Spanish)","Bilingual Customer Service Specialist (Spanish)"] The Sherwin-Williams Company["Bilingual Customer Service Specialist (Spanish)","Bilingual Customer Service Specialist (Spanish)"]SeattleJob duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
["Customer Service Specialist II","Customer Service Specialist II"] Seattle Housing Authority["Customer Service Specialist II","Customer Service Specialist II"]Seattle$26.33–$34.86 / hourPlease describe your direct experience working in a customer service focused environment including, but not limited to, front desk and call center experience and providing reception area coverage; greeting and assisting customers, and providing program information to the public, staff, residents and agencies. First year employees earn up to 3.84 hours per bi-weekly pay period (100 hours annually), increasing incrementally due to service years - up to 7.69 per hours per pay period at 25 years of service (200 hours annually).
["Bilingual Multi-Location Branch Customer Service Specialist (Spanish)","Bilingual Multi-Location Branch Customer Service Specialist (Spanish)"] The Sherwin-Williams Company["Bilingual Multi-Location Branch Customer Service Specialist (Spanish)","Bilingual Multi-Location Branch Customer Service Specialist (Spanish)"]SeattleJob duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
["Customer Service Specialist-Soundair - Snohomish, WA","Customer Service Specialist-Soundair - Snohomish, WA"] Wencor Group["Customer Service Specialist-Soundair - Snohomish, WA","Customer Service Specialist-Soundair - Snohomish, WA"]SnohomishMathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Education / Experience Requirements: High school diploma or GED required; minimum 2 years' equivalent office work experience.
["Multi-Location Customer Service Specialist","Multi-Location Customer Service Specialist"] Sherwin-Williams["Multi-Location Customer Service Specialist","Multi-Location Customer Service Specialist"]SnohomishOur people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
["Bilingual Customer Service Specialist (Spanish)","Bilingual Customer Service Specialist (Spanish)"] Sherwin-Williams["Bilingual Customer Service Specialist (Spanish)","Bilingual Customer Service Specialist (Spanish)"]SeattlePlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
["Bilingual Multi-Location Branch Customer Service Specialist (Spanish)","Bilingual Multi-Location Branch Customer Service Specialist (Spanish)"] Sherwin-Williams["Bilingual Multi-Location Branch Customer Service Specialist (Spanish)","Bilingual Multi-Location Branch Customer Service Specialist (Spanish)"]SeattlePlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Customer Service Representative Specialist Genuine Parts CoCustomer Service Representative SpecialistKent, WA$29.81–$38.73 / hourResponsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.
Remote Customer Service Specialist ForgeFitRemote Customer Service SpecialistSeattle, WARemoteWhether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.
Customer Service Specialist Autonomy StaffingCustomer Service SpecialistRenton, WashingtonThis role is primarily email/inbox management, order/data entry, and basic payment processing , with light phone coverage. Manage a shared Outlook inbox : respond to product/order/payment inquiries and keep the inbox cleared/organized.
L&I CUSTOMER SERVICE SPECIALIST 2 -Bilingual Preferred (Ukrainian and/or Spanish) State of WashingtonL&I CUSTOMER SERVICE SPECIALIST 2 -Bilingual Preferred (Ukrainian and/or Spanish)Everett, WA$44,856–$59,760 / yearAssist with things like processing contractor registrations and licensing applications, helping customers purchase electrical or elevator permits, acting as a crucial liaison between injured workers, employers, attorneys, and claim management teams, processing wage complaints, and more. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
NewCustomer Service Specialist Convoy Supply IncCustomer Service SpecialistKent, WAReceive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures. Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family's health and well-being, and peace of mind, which also include: Employee Assistance Programs and Telemedicine Services.
Customer Service Specialist Sherwin-Williams CoCustomer Service SpecialistTacoma, WAPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Bilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Multi-Location Customer Service Specialist (Spanish)Bremerton, WAPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Multi-Location Customer Service Specialist Sherwin-Williams CoMulti-Location Customer Service SpecialistKenmore, WAPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Bilingual Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Customer Service Specialist (Spanish)Kirkland, WAPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Customer Service Specialist - Wholesale Brooks Sports IncCustomer Service Specialist - WholesaleSeattle, WAAs a Runner Experience Specialist at Brooks, you will provide industry-leading service though a variety of communication channels while serving as a trusted resource for customers, runners, retail partners, and internal teams. As a Runner Experience Specialist, Wholesale at Brooks, you will provide industry-leading customer service directly to retail partners, ensuring success for them as they serve the needs of runners in their communities.
Temporary Customer Service Specialist - Direct to Consumer Brooks Sports IncTemporary Customer Service Specialist - Direct to ConsumerSeattle, WAYou will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. As a Temporary Runner Experience Specialist (Customer Service Specialist), you will respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season.
Customer Service Specialist - Direct to Consumer Brooks Sports IncCustomer Service Specialist - Direct to ConsumerWA$18.79–$20.10 / hourYou will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. As a Temporary Runner Experience Specialist (Customer Service Specialist), you will respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season.
Customer Service Specialist-Soundair HEICO CorpCustomer Service Specialist-SoundairSnohomish, WAEnters airway bills and customer and/or vendor quotes into database and/or tracks customer shipments. Assist sales team with customer inquiries, data research, proposal development, and sales quotes via phone and email.
Customer Service Specialist for a Construction Industry in the US (Home Based Full Time) Virtual CoworkerCustomer Service Specialist for a Construction Industry in the US (Home Based Full Time)Seattle, WashingtonCommunicate schedule changes, delays, and important updates to customers and internal teams. ⢠Manage and update daily schedules for fencing crews and customer projects.
NewBilingual Multi-Location Branch Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Multi-Location Branch Customer Service Specialist (Spanish)Mukilteo, WAPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Temporary Customer Service Specialist - Direct To Consumer Brooks SportsTemporary Customer Service Specialist - Direct To ConsumerSeattle, WAYou will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. As a Temporary Runner Experience Specialist (Customer Service Specialist), you will respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season.
Customer Service & Operations Specialist - Hybrid Panasonic Corporation of North AmericaCustomer Service & Operations Specialist - HybridBothell, WA$22.60–$37.98 / hourOther offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. Coordinate with Program Management to monitor and provide status on customer's equipment orders and deliveries and overall program status, with third party suppliers, aircraft OEMs and customers to meet overall program requirements.
NewCustomer Service Specialist (OOC or Temp) Seattle City CouncilCustomer Service Specialist (OOC or Temp)Seattle, WA$41.44–$48.31 / hourThe 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities-including police and fire stations-overseeing the Citys neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. How many years of experience do you have in complaint investigation, counseling, interviewing, or in community social public service or related work in which meeting and dealing with a diversified public with a critical element of the job.
NewCustomer Service Specialist (Part-Time) Seattle City CouncilCustomer Service Specialist (Part-Time)Seattle, WA$41.44–$48.31 / hourThe 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities-including police and fire stations-overseeing the Citys neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. How many years of experience do you have in complaint investigation, counseling, interviewing, or in community social public service or related work in which meeting and dealing with a diversified public with a critical element of the job.
Customer Service & Operations Specialist - Hybrid PAC Panasonic Avionics CorporationCustomer Service & Operations Specialist - HybridBothell, Washington$22.60–$37.98 / hourFull timeOther offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program . Communicates with customers and internal organizations, in person, telephone, email, and fax to ensure all requirements of programs or individual parts orders are successfully delivered according to customer commitments and expectations.
["Customer Service Representative","Customer Service Representative"] U Haul["Customer Service Representative","Customer Service Representative"]Tacoma$17.13–$18 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
["Customer Service Representative (Hybrid)","Customer Service Representative (Hybrid)"] Mr. Handyman["Customer Service Representative (Hybrid)","Customer Service Representative (Hybrid)"]Kirkland$19–$25 / hourCustomer Interaction: Answer inbound and outbound calls, emails, and chat inquiries and serve as the first point of contact for current and potential customers providing friendly and professional support, ensuring a high level of customer satisfaction. This role is pivotal in ensuring excellent customer experiences, with a strong focus on scheduling appointments, managing inquiries, and demonstrating exceptional phone etiquette.
["Field Management - Customer Service Representative","Field Management - Customer Service Representative"] EssilorLuxottica SA["Field Management - Customer Service Representative","Field Management - Customer Service Representative"]Shorewood$17.99–$24.91 / hourIf you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com. Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
Customer Care Specialist (US-Remote) QT Communications TechnologyCustomer Care Specialist (US-Remote)Columbia, WashingtonRemoteRequired Skills: GEDZendeskChatVideoHiringConfidentialityNew HiresWorkshopsCustomer SatisfactionSocial MediaTime ManagementPressureEmailSoftwareCustomer ServiceBusinessCommunicationSalesTrainingManagement. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
["Customer Service Representative","Customer Service Representative"] Gene Johnson Plumbing & Heating["Customer Service Representative","Customer Service Representative"]Woodinville$20–$24 / hourThe Customer Service Representative will be responsible for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring our field staff has jobs scheduled. This role requires excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.
["Customer Service Representative","Customer Service Representative"] Circle K Stores["Customer Service Representative","Customer Service Representative"]KirklandThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Video Game Customer Support Specialist StratAcuity Staffing Partners IncVideo Game Customer Support SpecialistRedmond, WA$16–$20 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Major Responsibilities: Account & Platform level Tickets - The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers.
Customer Service Representative (Entry Level) Instep SeattleCustomer Service Representative (Entry Level)Bellevue, WASuccess in this position requires that the Customer Service Representative be able to work independently with little to no supervision, provide immediate availability, be professional, and provide documentation within our systems. The Customer Service Representative shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs.
Customer service representative TaylortravelscoCustomer service representativeSeattle, WashingtonYour role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At Taylor Travels co Travel Agency USA, based in United States we pride ourselves on delivering personalized, high-quality service to travelers across the country.
Customer Service Representative U-HaulCustomer Service RepresentativeAuburn, WA$15.10–$16.10 / hourPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
Customer Service Representative (11Am-8Pm) U-HaulCustomer Service Representative (11Am-8Pm)Kenmore, WA$20–$22 / hourPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
Customer Relationship Specialist National Maintenance ContractorsCustomer Relationship SpecialistSeattle, WAYour mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services. Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Seattle area operations.
Customer Care Specialist Massachusetts Mutual Life Insurance CompanyCustomer Care SpecialistWARemoteInformation and service provided by this team is accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
Customer Care Specialist Pye-Barker Fire & SafetyCustomer Care SpecialistTacoma, Washington$22–$25 / hourPerform tasks and provide communication regarding installation projects for new and existing clients, including welcome and Wrap-Up emails, collect Account set-up information, communicate updates and timeframes, and process close-out documents. Examples include ordering and delivering cards or fobs, providing parts to job sites, filing, re-evaluating client data, or communicating technology updates to clients.
Seasonal Customer Experience Specialist Tesla IncSeasonal Customer Experience SpecialistWA$17.28–$25.92 / hourAs the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
NewCustomer Support Specialist – Remote JbnetworkingCustomer Support Specialist – RemoteRedmond, WashingtonRemoteWe are seeking an organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support. We provide a learning-focused environment where you can develop your customer support abilities while gaining valuable experience with travel planning and client services.